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Window Replacement reviews in Richardson

  • A
    We needed to replace the original windows in our 16 year old house. These windows were leaking and had started to cloud over to the point that we could not see out of some of them. After interviewing five contractors, we went with American Replacement Windows to replace 36 windows and a glass back door. That's right 36 windows. If we were going to have all these windows replaced, we wanted to be confident in our contractor. American Replacement Windows installed the windows and a new glass back door to perfection. The windows make the house look like a new house. From the design to the installation, American Replacement Windows were fantastic in installing the windows and cleaning up any debris, like the old windows and the dust and dirt that comes with house installation projects. Believe or now, the crew even cleaned our dusty blinds. They also made sure they communicated to me exactly where they would be working each day so that I could move my old cat and small dog around to different rooms. We were very satisfied with the outcome. We would definitely recommend them to anyone needing new windows.
    - Gabriel C.
  • A
    Statewide Energy Solutions did a great job. The manufacturing process was delayed a little but those circumstances appeared to be outside of their control. The ordering process was very informative and low pressure. The product was top notch. We love the windows. When time for installation rolled around they were prompt on the job and cleaned up after themselves. After the install was complete I can say that I was very impressed with the craftsmanship.
    - Roger H.
  • A
    I truly enjoyed FHI’s service! People and product, both are great. My new windows open effortlessly and tilt for cleaning. They reduced the noise and hopefully will reduce the electricity bills. The screens are built in which looks nice. I have a plastic version of windows and so they look little bulky. Other than this, I am very satisfied with my purchase. Thank you.
    - Kasia K.
  • F
    Despite two emails on this esteemed website, I have not heard back from the Glass Doctor. We need a specialist to administer a dose of responsivess to this Glass Doctor. If this person was a real doctor then many seeking his care would be dead by now based on a pattern of lack of response. Thank God, he only attends to inanimate objects of glass
    - Sud M.
  • A
    I called them the day after Christmas and someone came by that same day for an estimate. I called three other firms and they wouldn't come until January. Barry was great with the quote and with being responsive to my questions. The guys that replaced the windows were fast and professional.
    - Diego A.
  • C
    Contractor was in the neighborhood the morning after the storm and he taped up our skylight. Half of our neighborhood had connected with this company and had high praise. We then signed to have T Rock do all of our repairs. This was our very first experience with a loss like this as well as having to hire a contractor. We were very uneducated as to how the process worked with such a major loss and hiring a contractor. We didn't know that repairs would be subcontracted out to other companies and it left us with little recourse after we encountered a couple of problems. Roofers dumped shingles on our outside furniture when removing them - I called contractor and he was out within the hour to have this cleaned up. Pictures included. Also, once roof was done, there is a place where the wood deck is exposed. We were told it was inspected by T Rock after it was brought to their attention and they did not see that it was a problem. Pictures included. The new skylight faces the East and when the sun comes up every morning - much worse in the summer - the skylight makes really loud popping sounds when it warms up and expands. Original skylight didn't do this. We met with fence company - Texas Best Fence hired by contractor - to get options on replacement fence. We met with contractor to discuss our changes to have the fence rebuilt with posts inside facing the yard which he conveyed to the company. After coming home that night after the first day of work, the fence was being built the opposite of our request. My husband talked with the contractor and the fence company the very next morning and, not being privy to the conversation, we were basically told it couldn't be redone as so much had already been done. So we had no options but to have them continue to complete the fence as it was prior to the storm. But, we were told more money would have to be asked for from our insurance company. Our screens on the windows were replaced and on one of our double windows, the glass company had to heat up the area to remove old screen and broke the seal to the double pane window. So our windows have moisture in between the panes and it is hard to see out of the windows. Contractor called glass company in front of me to order new windows. No one ever showed up and after several conversations with the contractor, we were told that it was now the insurance companies responsibility to give more money for the windows to be replaced. We tried many times to connect directly with the glass company and they never returned our calls. Contractor said he could refer us to other glass companies to repair on our own. Gutter system was replaced but several months later, we have a piece that has come off of the brick. Picture included. This was my experience with this company. I would not recommend them because, even though all of the work was done, I feel like we were left worse off than before the storm. We've been left with several things - exposed deck, fogged windows, loose gutter, and noisy skylight - that we didn't have before the storm. Although this was mostly paid by insurance, we paid approximately $7600 out of pocket for the repairs.
    - Traci A.
  • A
    Neville at Texas Lone Star Roofing is about integrity and providing quality workmanship. He will not sacrifice quality in attempt in order to save on funding. Neville is onsite during the roof replacement and coordinates the roof replacement onsite. I changed my plan to have the exterior of the house painted after the roof was replaced. Neville accommodated by delaying the gutter installation and final repairs until the exterior painting was completed. After the gutter installation, a downspout was installed in an inconvenient location and Neville listened and changed the installation to a location better than the original installation. I was comfortable with Neville after our first discussion, and upon online research, I discovered that local roofers respect him and consult his expertise.
    - Tony H.
  • A
    Scott Exteriors did an excellent job with our windows. One plus for us was that the windows are made locally instead of out of state. The windows are good quality and reasonably priced. There was one snafu in the ordering process which was rectified quickly and professionally. Communication with our salesperson was excellent while the installation team worked quickly and efficiently. I would use their services again and recommend them to anyone
    - Jeanne R.
  • A
    It was great from beginning to end. Saleperson was great and made us feel good about our choice. He was honest about the upsale not being worth it for our situation. So that was great. The install was fast and professional. They also told us what they use to keep the windows clean.
    - Paul V.
  • A
    The installation was done December 13th 2016. They had sent their employee Orlando who was really nice. He came on time and was courteous and professional. My senior parents felt comfortable with him. In the past installation a couple of years back, they had sent different employee for larger installation, who was also nice, courteous and professional. I like Metroplex Windows and Glass. So far they seem to have done a nice wonderful job. Their prices are reasonable and I would hire them again and also reffer friends, nieghbours and family to them has long has Brian Cole is still their. My seniors parents really like him and feel comfortable with him.
    - sunny s.
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Window Replacement Installers in Richardson

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