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Pediatric Care reviews in Richardson

  • A
    They have always been outstanding. They can tell me over the phone whether or not I need to bring my child in. He is always calm and very kind. His staff is extremelly kind as well.  I cannot say enough good things about him.
    - John J.
  • A
    They are just very, very friendly and very helpful. I had to fill up a bunch of forms the first we went and they were very helpful in taking care of my son while I was filling up the forms. There's not a long wait usually. They do their best to make sure that we are seen as quickly as possible because it's hard to wait with a child. We haven't had any problems with them being unavailable.
    - Samuel M.
  • A
    My wife usually takes care of it. The doctor I see there was my doctor when I was growing up and so he's very old. He's good with kids and he's a normal pediatric doctor. They've got about 6 or 7 of them in there. They do what they are supposed to do. You take your kid in there and they either fix what is wrong with them or do the check up.
    - Jeff N.
  • A

    His office staff is amazing. Julie and Becky have always been so helpful in scheduling us, answering questions, and having some one call us back when needed. They have always been fantastic. His nurse's are priceless. I can not say enough about them. Pat and Jennifer have also known my son since he was born and they have such care and concern for him as well as the whole family! ( I even received a beautiful card from Pat when my dog passed away last summer - their compassion is overwhelming!!)

    When I let them know we were on our trip and what happened, Pat called me back right away and had already looked through his file to let me know the medication was one he had taken once before years ago and had had a bad reaction. She had advice for what to do at the time as well as for our trip back on the airplane to help with his ears.

    While this is one situation, Dr. Mathieu and his staff have always been this wonderful. They subscribe to an after hours nurse line for after-hours help, Dr. Mathieu has partners that he works with that are available when he's not, and he has referred us to specialists for different areas needed which have been outstanding as well. His nurses have spent a great amount of time on the phone with me talking me through illnesses my son has had through the years (sometimes repeating the same thing for me) and have always made me feel like they are always there for us!!


    - Traci A.
  • A
    Dr. Porter has the magic touch with kids. Both my children adore him! The nursing staff are kind and caring. I have never been able to get the kids in to see Dr. Porter the day I need to. Cannot underscore his amazing bedside manner with kids...and more importantly...with anxious parents. Best doctor we have ever had and my kids will be going to him until they leave for college.
    - Tina M.
  • A
    I was not happy with my pediatrician. I am so happy with North Atlanta. I really like Dr. Pipp. My old practice had me waiting over and hour to be called back, at this practice I have never waited over 15 minutes to be called back. He is all around a wonderful pediatrician.
    - Julie L.
  • C
    Dr. wrote the RXs incorrectly; insurance would not pay for them due to incorrect RXs; Dr did not tell child's mother that the RXs had to come from a mental health provider instead of pediatrician; staff delayed responding to pharmacy/insurance - they said they had when mother called and went to the office in person, but they took over a week to do so after the additional office visit; it took an additional 4 months to straighten our RX issues and cost us over $800 to pay for RX's that insurance refused to pay due to her incorrect RX.s.
    The child spent the first semester of school unmedicated for a serious mental health issue which has had a negative impact on child's responding to the treatment plan detailed in her IEP.  Now that she is on the correct meds, she is responding well to the IEP plans and treatment again.

    - Margaret D.
  • A
    We recently moved to the area and chose Dr. Crow and his practice as our pediatrician. Our daughter had her one year appointment on Monday with Dr. Troendle. She was great. She was friendly and warm. She checked up on all of our daughters developmental questions and talked with me about what might be coming up in the next few months. The nurses were incredibly friendly. The lab is right down the hall, and there was no wait.
    The only downside is that the waiting room is boring and has nothing for little ones to do or look at while they are waiting. There was one tiny tv way up on the ceiling showing a cartoon, but I didn't think kids would even be able to see it, and my one year old was certainly not interested.
    - Julia S.
  • A
    Dr. Touchstone has been my primary physicion as well as my boy's pediatrician. It was nice to have a "one stop" doctor for all of my families general needs. She is wonderful, great bed side manner, and her staff are friendly as well. I would highly recommend Dr. Touchstone if you are new to the area and looking for a great doctor.
    - Rebecca I.
  • A
    The whole office is great. I'm very happy with all 3 doctors, but Dr Crow has a lot more years under his belt, and thus more experience. He is very thorough, listens, and encourages questions. I never feel rushed. He has even called to check on our sick kid in the evenings, from his home, just to make sure she was doing OK. It's easy to make an appt. I've picked up my sick daughter from daycare and driven straight to their office to have her seen. Nurses are fabulous too! I can't say enough good things about Dr. Crow. A++++++.
    - Lesley M.
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Pediatricians in Richardson

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