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Cosmetic Dentistry reviews in Richardson

  • A
    After a preliminary appointment with x-rays, I returned later the same week. One of the two problem teeth needed a new root canal, but the other tooth had been chronically problematic so it was removed.
    The assistant and dentist were both polite and they began on time. There was no problems adding nitrous to pain management. My only slight problem was that, after the tooth was extracted, the dentist simply stuck some gauze in my mouth and disappeared.
    - Linda A.
  • F
    An advertisement for "The Addison Dentist" reads ..."Free New Patient Exam, X-rays and Consultation   A value of $232.00.  Call and reserve your appointment before March 31st to give your smile some love!  972-233-0973   4145 Beltline Road, Suite 208, Addison, Texas 75001.  An appointment was set about two weeks before arriving at the office.
    Instead of $154, the agreed amount only five minutes before treatment began, I was charged $425.   For my wife's teeth cleaning and 5 cavities being repaired, I was directly charged $574.95 and her Aetna Dental insurance was billed for $2,648.00, and United Healthcare was billed for $280 five days later.  The lead business assistant, Kim Bahn, refused to give me a description of the charges, however she stated that all charges must be paid before leaving the office.  Later, on that same day, February 5, 2015, 
    (Thursday) I received an email from Ms. Bahn ( advising that she would send the description of charges next week.  
    Having been a Dallas Police sergeant I know that to refuse payment would place me in jeopardy to be charged by the Addison Police for theft of service.  Hence, I paid the above two amounts ($425 and $574.95) on my MasterCard.  Disputing the charges
    was not allowed as I had no description of the charges.  As I finally received a description of charges on February 20, 2015, the payments to Dr. Anyaegbu had already been paid.  I did not receive a description of charges to the insurance companies from The Addison Dentist, but did receive the billing description from the insurance companies on February 26, 2015 (Aetna for $2,648.00, and February 28, 2015 for $280.00 to United Healthcare).  
    I have filed a complaint with the Better Business Bureau - Dallas (Case #91321823), and the Fraud Unit at the Texas Department of Insurance (Fraud Reference #: 2015-06515.  
    Kim, Lead Business Assistant (without a last name)  responded to the Better Business Bureau stating ..."We do understand that Mr. Nicholson is upset with our advertisement of the $57 new patient exam, x-ray, and consultation."...   
    Quite honestly, I cannot be "upset with an advertisement".  However, I AM concerned with the overcharging of approximately $650 to me directly, and the additional billing of $2,928 to my wife's insurance policies.
    Kim offered to resolve the situation by refunding me and my wife "the $57 for the advertisement that Mr. Nicholson is unhappy with, as well make adjustments to the insurance company of Jane's $193 for unsatisfied services."...
    So, she offers a reduction of $250 from $3,927.95 charges when a total charge of less than $425 would have been a reasonable amount.  I was a Dallas County prosecutor under District Attorney Henry Wade many years ago.  I believe that it is still a felony when two individuals conspire to commit theft through coercion and fraud.  I am continuing my complaints with the Better Business Bureau and the Texas Department of Insurance.  
    I noticed that nowhere on the front of the office building or the front door is there a name associated with "The Addison Dentist".
    I am a member of Angie's List.  12669486 DAL    Jack E Nicholson, Nicholson Contract Services

    - Jack E N.
  • D
    Poor workmanship: My daughter had two fillings done by Dr. Hatch. The first fell out and had to be replaced. The second formed an abscess under the filling due to decay, likely due to the failure to remove all of the decay prior to filling. The first time, they charged me full price to replace the filling. The second time, the abscess required the baby tooth to have to be pulled FOUR years before it was due to come out, which then required us to purchase a spacer device that bridges from one side of her mouth to the other that she will have to wear for years to maintain a space for her permanent tooth. They charged us full price both for the extraction and the spacer. They refused to take responsibility for either of the bad fillings.
    Unfair billing practices: Woodbridge also miscalculated my insurance estimate and overcharged me $94 at the time of the visit. I paid with my flexible spending card, so my flex benefits provider threatened to deactivate my card if the money was not refunded, as required by IRS regulations. I contacted Melissa, who is either the billing or office manager, in the Wylie office and forwarded her the EOB showing the correct amount we were supposed to be charged and let her know about the deadline to refund to preserve my card benefits. She refused to have the office refund my money, stating that their office handles billing through some centralized billing department in California and they had to wait until that billing department received THEIR copy of the EOB, which could take 30 days. So, in early September, I called and Melissa said she had "just received it the day before" (although she hadn't contacted me as promised, if that were true), and she would contact their credit department to have the money refunded. That was about three weeks ago. They still have not refunded my money, despite several calls I have made to Melissa (she refused to give me the number of the billing department so I could coordinate with them directly). My flex card has been turned off due to their stringing me along for almost two months and refusing to put the refund back on the card. Not only that, but Melissa has been rude,condescending and dismissive with the attitude of "tough luck" when I told her (numerous times) about the flex card deactivation. So, basically, this office has stolen $94 and required me to engage in extensive communications and telephone calls both with her and with my flex benefits folks (who have all been extremely helpful and gave me numerous extensions to try to accommodate me). My flex benefits provider rep even permitted me to provide her name and number to Melissa to pass along to the credit department in case they had trouble with the refund, which I did; but my rep has not been contacted. We are finding another dentist and I recommend that you do, too. What kind of professional overcharges you and then refuses to refund your money timely! Plus, we had the above-mentioned problems with the dental work. I also marked down for availability because it's hard to get an appointment as the dentists work in other offices certain days of the week.
    UPDATE: They finally refunded my money.
    - Lauren H.
  • A
    I have been working with Dr. Mason for fourteen years and from treatment standpoint, I have never had a bad experience with her.  The office environment is great, it is a new office, probably three years old and it is a very nice facility.  I think her hours maybe a little short, I haven’t had a problem with them, I can be pretty flexible but my wife has difficulties scheduling appointments sometimes because it is downtown.  I don’t think I have had to wait very long in the office.  Dr. Mason has good bedside manners. 
    - Charles B.
  • A
    I would give him high marks. He is an older gentleman and he is old-school and no-nonsense. He isn't trying to sell you something that you don't need and he is painless. He is very friendly and I was able to get in when I needed to. I appreciate that he is a common sense kind of guy.
    - Charles G.
  • A
    She's got some very capable people working for her, most of them have been with her for a long time. They are all very professional and try to make the visits as painless and easy as possible. She is very established, she's been here for a long time. I've never had any trouble at all with them. I've never had any trouble getting in when I need to.
    - Paul F.
  • A
    I've been using them for two years. They have a state in the art equipment and they're just good.
    - Howard C.
  • A
    - Harold R.
  • A
    - Jennifer B.
  • A
    I couldn't be more pleased with the results and my visit. The paperwork was easy, the process didn't hurt or anything. I have had this done before and my gums were sore. Great job.
    - Jeff R.
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Cosmetic Dentists in Richardson

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