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Auto Repair reviews in Plano

  • F
    Mastertech Auto Care
    brought car in early and expressly asked if they could diagnose and work on my car quickly as I needed it back that day. The individual intaking the car stated that was no problem they weren't that busy. # hours goes by without word and i call in to ask on the diagnosis to find it hadn't even been pulled into the shop. I was understandably upset that I had been misinformed on timing to diagnose the car to which no concern was shown by the person on the phone and the deflection game started. Then I speak to the owner of the Franchise and he was no more concerned than the first person. Worse than that, he was talking over me rather than listening to my concerns and frustration. Instead of trying to ease my concern, he hangs up on me. Then when I call back to get something done, I find out there is 1.5hr labor fee just to diagnose(even though the car has a top notch computer, as most do these days). Then after they have it taken apart I find out that basically a tune up costs 1100 dollars with these folks. Funny how the 3 nearest shops were all from $500-$600 dollars less. So they charge more than the BMW dealership charges, they are unresponsive/unconcerned about the customer and act like their doing you a favor. Some favor, over-charged/gouged and the repair wasn't done correctly and I had to get a rental for them to fix what wasn't done correctly in the first place. Do yourself a favor and save the headache dealing with this place... my next post will be with the Franchise holder as I have never had the owner of an establishment try to bully me, then blackmail/ gauge me. total for a tune up? $1180 + $50 rental car because they didn't do the job correctly.
    - Guy S.
  • A
    I have a 2005 KIA Sorento with 29,700 miles on it. KIA used defective CAM shaft pulley bolts on all Sorento's from 2003 to 2006. I learned this from court papers from a class action law suit against KIA. However, because of low mileage, my car didn't break until after the lawsuit expired. KIA would take no responsibility for this. This is a catastrophic defect. When this pulley breaks off it leaves part of the broken bolt in the engine block and if it breaks off while moving it will destroy the engine. Mine broke off while parked and I shut the engine down immediately. This minimized damage to the engine and allowed for the following repair. Lewis Complete Auto Repair had to remove the engine from my car and send it to a shop that remanufactures engines where they bored out the hole in the engine block, removing the broken screw. This widened the hole which then had to be threaded and a new larger bolt and pulley could be used. The engine then had to be shipped back to Lewis' shop where they reinstalled it along with some new parts that were destroyed when the pulley broke. While they had it I also had them change the transmission oil and install a new battery. This work took approximately 3 weeks to complete and they had it done on time even though I told them I had access to a car for as long as I needed it and they should take their time with the repairs. Most of the vehicles that had this problem had to replace their engines. Lewis Complete Auto Repair was able to save my engine at a cost of about half of what I was quoted by KIA. This was a very major repair and the people at Lewis Complete Auto Repair really know what they are doing. They have a strong reputation for honesty and were highly recommended by a friend. This is the only shop that will ever work on my car in the future. I have had my car back for 2 weeks and it is running great.
    - Denis F.
  • A
    Firestone Complete Auto Care - Plano
    I walked in this afternoon looking for a quote and spoke to Jesse Chavez. I have very limited car experience or knowledge so having someone like him who was patient with me, spoke to me honestly and didn't talk down to me (a female) made a world of difference. I received other quotes that were lower, but the service was so good and Jesse made me feel so comfortable that I went with Firestone. He was extraordinarily patient with me and explained to me in detail what I was looking for and what services they could provide. He spent time giving me different pricing options and explaining to me what I needed. He also recommended a technician that would be great for the work. The original plan was for them to keep the car until Monday but I was VERY pleasantly surprised that they were able to finish the work the same day. He then called me to tell me the car was ready but there were a few additional recommendations. As a visual person, I was struggling to understand everything he was saying over the phone so I swung by the shop to speak face to face. Jesse was again spectacular; using a picture to explain to me what services they were recommending, why, and what the consequences were if I didn't do them. This is huge to me because as a female, I feel a lot of the time, I'm getting sold stuff I don't need because I'm not mechanically inclined so understanding the why and the consequences are very important to me. Overall, he was spectacular and with this level of service, I will remain a long term customer.
    - Carlos C.
  • A
    Spring Creek Auto Repair
    I asked the mechanic to pop the hood to discuss the 3 flushes. The color of the brake and power steering mysteriously was the correct color of apple juice. I swear it was black when show at the first tire change shop. I just needed a coolant reservoir. The part was ordered and put in the next weekend. I now take pictures of my engine. I would highly recommend this auto shop.
    - Janet H.
  • A
    Mikes Mobile Mechanics - Triple M
    I visited the dealership and received a quote to replace the Power Steering Rack and Pinion on my Hyundai Genesis. Mike was able to do the same work for substantially less money. In addition to saving money, he provided excellent communication throughout the entire process. Instead of having to take my car to the dealership, Mike did all the work at my house. I highly recommend Mike.
    - Sanford Y.
  • A
    McCollum's Auto Center Inc
    McCollum's Auto Center is a genuine & honest neighborhood repair facility that you can trust to perform only the necessary services with quality replacement parts. Mike Fore & Winston McCollum were very helpful with diagnosis, prompt scheduling, and keeping us informed. We received fair treatment, quality results, and a reasonable bill, with no surprises, compared to other estimates. This may not be the most modern auto repair shop in Dallas, but more importantly, you will be dealing with an Owner and mechanics you can trust. Highly recommended! I would refer my Mother to this shop ... no slick service advisers!
    - SUSAN G.
  • A
    Firestone Complete Auto Care Store
    We have been using them for 30 years. If we like the people, we stay with them forever. I think it makes a difference if you use the same people all of the time, they know you, they know your house and car, and it's so much easier. The service is better I think. We don't really have problems.

    My husband takes the cars in and he loves them. My kids all live in California and they use Firestone out there. We like Firestone. We think they do a good deal. They do all of our tires and everything. 

    It doesn't usually take very long. My husband will call them to get in, drops the car off for that time and picks it up. They are very punctual. They're great. 

    - Deborah D.
  • A
    Mastertech Auto Care
    It was a refreshing experience. Friendly and honest service. I was told what was in need of repair now and what could wait. The pricing was very competitive. Overall, was very impressed with Mastertech. I plan to use them for all of my future auto service.
    - Daniel M.
  • D
    Eagle Transmission & Auto Repair
    Ok with the radiator, not so good with the fan belt. 3 weeks later the fan belt broke off while driving. Emergency service provided at another repair facility. Was told the belt broke because alternator came loose because bolt was left off at Eagle. Section 2, when the transmission line to the radiator started leaking I was told they had no time to even look at it to see if it was under warranty. Ended up with $180 bill from dealer. What good is having work done if when a problem occurs, the work is not backed up? Transmission on a Maxima was not shifting intermittently. Was told a $1700 rebuild was necessary. After rebuild, same problem occurred. They couldn't find the problem after 2 return trips. I looked it up on the internet , had them put on a $120 Speed Sensor, that I paid for. Problem fixed. Will not go here or send anyone else.
    - Philip G.
  • A
    My Mobile Mechanic
    Outstanding service. Evan responded promptly to my call, came to my house, provided a very reasonably quote, and performed the repair quickly and expertly. Evan is very knowledgeable of Hondas, flexible, courteous, and best of all, totally honest and trustworthy.
    - Natalia D.
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Auto Repair Shops in Plano

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