Strand Brothers Service Experts

A 823 Reviews

Founded 1978 • Angie's List since November 2005

Angie's List certified badge

Licensing

Licensed
  • Trade License Number
  • M39879
Bonded
Insured
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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

1900 E Howard Ln

Pflugerville, TX 78660

Description

Strand Brothers Service Experts Heating & Air Conditioning has been working with our Austin community for almost 40 years. We specialize in residential service and maintenance, commercial HVAC services, indoor air quality, and plumbing. We also offer many home energy solutions so you can start reducing your heating and cooling expenses. Plus, all of our work is backed by our 100% Service Guarantee for 365 days. That’s our motto: “Expert Service, Guaranteed.” Call Strand Brothers Service Experts in Austin at 512-592-3072 today to schedule your HVAC repair service, routine maintenance or to request a free new system estimate....

Verified Reviews

823 Total Reviews
Reviews by Rating
A Rated
604
B Rated
74
C Rated
50
D Rated
31
F Rated
64
Read reviews by category
HVAC Companies (710)plumbers (120)water heaters (27)insulation (27)drain cleaning (13)sewer cleaning (5)water softeners (3)drain pipe installation (2)appliance repair (17)air duct cleaning (16)home energy audit (15)electrician (12)
Showing 1-10 of 823 reviews
F

RATED

01/15/2021

I was charged $103 in addition to a $89 Trip fee for services that were not performed. I was charged for a quote and a review of services; however no one could tell me what services needed to be done. I called the technician in the company several times and never received any information. I was charged $191 and have no information.

DESCRIPTION OF WORK
Heating repair

CATEGORY appliance repair,heating & air conditioning/hvac

COST $191

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/14/2021

A

RATED

08/19/2020

Josh and his team did a thorough inspection of the entire sewer line. They arrived on time. They allowed me to see the damages caused by roots for myself to see what repairs were needed. Replaced the whole connection from the house to the street in a day. Only a few hours of down time occurred throughout the day. Helped get city permits for me. Finished the job thoroughly, and the clean up left th...

DESCRIPTION OF WORK
Sewer line replacement

CATEGORY plumbing,air duct cleaning,sewer cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/19/2020

SERVICE PROVIDER RESPONSE

We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!
A

RATED

08/18/2020

Our AC was struggling a bit with the present heat wave here in Austin, TX. We called Strand Brothers Service Experts for an A/C Tune-up. They made us a next day appointment for a time between 2:00 p.m. and 4:00 p.m.. Grady, the assigned service tech, called at 1:45 p.m. and gave us an eta 15 minutes later. He arrived on time and was neat in appearance and properly wearing his mask. Our AC is in th...

DESCRIPTION OF WORK
A/C Tune-up

CATEGORY heating & air conditioning/hvac

COST $215

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/18/2020

F

RATED

07/08/2020

Responded to mailing received for an 'AC tune-up'. Technician immediately told me that my AC units were too old and too far gone to perform any work. These AC units are still cooling the house quite well. Strand Bros salesman is on site within 5 minutes of technician to pitch me on replacing both units. Price quoted is more than twice the price of other quotes I have received for replacing these u...

DESCRIPTION OF WORK
AC tune-up

CATEGORY heating & air conditioning/hvac

COST $158

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/08/2020

F

RATED

03/20/2020

They didn’t call as Angies list promised.??Had to find contractor on my own.

DESCRIPTION OF WORK
AC fan and capacitor replaced

CATEGORY heating & air conditioning/hvac

COST $750

WORK COMPLETED ON 03/13/2020

C

RATED

06/12/2019

My compressor went out and had several companies come out for quotes. Strand Brothers quotes a price twice what I eventually paid for the repair (labor only, compressor was under manufacturer warranty). The good, they were prompt, professional and diagnosed the problem correctly. Both the tech and sales person were very friendly. The bad was the fact they they brought a sales person into the equat...

DESCRIPTION OF WORK
Quote on an AC Repair

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 06/12/2019

SERVICE PROVIDER RESPONSE

[Member Name Removed], we regret that you have concerns and would like to gather more information. Please contact us at CustomerService(at)ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
F

RATED

06/07/2019

Too late to find out that this is a company charges total unexpected rate for repair work, I should have read the review earlier. Our unit in 2yr old, and the outdoor fan motor started having trouble in Monday. The unit is still under warranty, and so we only have to pay for the labor cost to repair it. With 20% discount on the labor cost, we end up paying $375 for a 30-minute repair. It would hav...

DESCRIPTION OF WORK
Outdoor Unit Fan Motor Replacement

CATEGORY heating & air conditioning/hvac

COST $375

SERVICES PERFORMED? Yes

WORK COMPLETED ON 06/07/2019

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SERVICE PROVIDER RESPONSE

Hello. We apologize for your experience and would like to look into your situation. Please contact us at CustomerService(at)ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
F

RATED

04/19/2019

I called Stand Brothers for A/C tune up after reading good reviews in Angies list. The technician inspected my A/C and told me that I needed to replace the A/C, but he still charged me the same amount that they had advertised for A/C tune, which was $79. My A/C is old, but it is still running, instead of doing tune up, he told me that I needed to replace my A/C and that he cannot do any tune up fo...

DESCRIPTION OF WORK
A/C tune up

CATEGORY heating & air conditioning/hvac

COST $79

SERVICES PERFORMED? Yes

WORK COMPLETED ON 04/16/2019

SERVICE PROVIDER RESPONSE

[Member Name Removed], we apologize for your experience and would like to look into your situation. Please contact us at CustomerService at ServiceExperts.com with your full name on the account, address, and phone number and we will follow up with you.
A

RATED

04/08/2019

Javier was professional and walked me through the root cause / issues, educating me a few things along the way! gave me quotes for repair and replacement unit. he is very knowledgeable

DESCRIPTION OF WORK
leakage on PRV

CATEGORY water heater repair

COST $49

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/30/2019

SERVICE PROVIDER RESPONSE

[Member Name Removed], thank you for taking a moment to share your experience with us!
C

RATED

09/29/2018

Our A/C quit working during the summer on a Sunday. Strand Brothers was able to come out the same day. The technician found that our drain was clogged and unclogged it. We had our A/C restored in no time. Unfortunately the the drain wasn't completely unclogged and we ended up having another company out who unclogged it completely a month later.

DESCRIPTION OF WORK
A/C stopped working due to clogged drain line that was somewhat cleared.

CATEGORY heating & air conditioning/hvac,plumbing

COST $200

SERVICES PERFORMED? Yes

WORK COMPLETED ON 08/05/2018

Services Offered

Residential & Commercial- Air Conditioning, Air Quality, Attic Insulation, HVAC Installation, Water Heaters & Plumbing.

Services Not Offered

Duct cleaning.

General Information
Free Estimates
No
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Emergency Service
Yes
Warranties
No