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FIVE STAR FLOORS LLC

Founded 2006 • Angie's List since May 2010

F Rated | 44 Reviews

Description

Five Star Floors is more than just a flooring superstore... We pride ourselves on having superior customer service. It's not just about making a sale, it's about making a lasting impression. More than half of our business is repeat or referral and we like to keep it that way! Our large selection of floors and countertops will ensure that we are able to meet both your design and budget needs. We have over 25 brands available to browse in our store alone. Finally, we employ some of the most experienced installation crews in the state. Our crews are not contracted, they're employed so we can guarantee the job is done the way we promise!...

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Verified Reviews

A few reviews for this pro…

F

RATED

08/17/2017

I picked out carpet to be installed in the home I'm selling. I made the install appointment and paid 50% deposit six weeks in advance. I called to confirm appointment a few days before install. 30 minutes before they were to arrive I got a call that the wrong carpet was pulled from the warehouse and that they would be unable to install until the following week. However my home was going to be list...

DESCRIPTION OF WORK
New carpet installation

CATEGORY carpet installation, flooring

A

RATED

04/10/2017

Exceptional work and customer service

DESCRIPTION OF WORK
Wood floors

CATEGORY flooring

A

RATED

03/23/2017

5 Star Floors did a wonderful job. The crew was kind, curtious and wiling to take the time to explain the process to you as well as how to clean the floors. Prior to putting in the floors, we had the entire house repainted, including molding. The crew was careful not to scratch or ding any walls or molding. Lastly, the sales staff was extra helpful in choosing the right floor for us. The were prom...

DESCRIPTION OF WORK
First, let me say that I worked with the Humble location. We had hardwood floors installed in our entryway, dining room and living room. They also had to break up tile and remove the old carpeting.

CATEGORY carpet installation, flooring, hardwood floor repair

A

RATED

02/28/2017

Excellent. Samantha was quick to respond to questions. Gave several estimates based on various options were were considering. They had the best price of the 3 vendors we contacted. Install crew was thorough and did a great job.

DESCRIPTION OF WORK
Replaced carpet and ceramic tile with engineered hardwood.

CATEGORY flooring

F

RATED

08/22/2016

Despite having been warned about the rude staff, I went to the new League City location on Saturday afternoon (August 20) as its right in front of my neighborhood. I was expecting to be able to talk to someone knowledgeable about the pros and cons of various types of flooring and to especially learn about the various options available in wood. However, when I started to say that I wasn't sure whic...

DESCRIPTION OF WORK
I need to replace carpeting in my home and was not sure if I wanted tile or hardwood.

CATEGORY flooring

SERVICE PROVIDER RESPONSE

Hello, Thank you for taking time to review our business. We are deeply sadden to learn about your previous experience. We greatly pride ourselves in our excellent customer service. We aim to make each of our customers feel valued and important. Again, we apologize profusely for your experience and hope to be able to service you in the future!

Services Offered

We're not just quality floors! Our Five Star services compliment our beautiful array of flooring products by making your purchase a hassle-free experience and by helping you to get the most out of your investment through upfront consultations and maintenance options. Some of the services we offer include: In-Home Consultations In-Home Estimates Design Consultations Financing Options Available Shower and Tub Surrounds

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, Financing Available
Senior Discount
No
Emergency Service
No
Warranties
Yes