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Window Replacement reviews in Pasadena

  • A
    Guardian Windows
    This is the company that you want to use. When my wife and I started looking for a window replacement company we called the two that you hear advertising on the radio all the time. Each sent their salesman with the usual show and tell props. After we listened and got a quote from both we started looking for stellar reviews that matched the stellar quotes . . . . we could not find any. We found star ratings of mostly 1 and two. Back to the drawing board. We called Guardian Windows. Marty showed up on time, gave a professional presentation without any pressure. We ultimately chose Guardian windows. The install crew was fabulous. They respected my home, kept the mess cleaned up and their attention to details was second to none. They did a "Top Shelf" job and when there was a problem (there were a few) they worked at them until each was solved and done right. I am very impressed with Guardian Windows, the owner Marty, the crew that worked on my home and the price that was VERY agreeable. By the way, we looked hard and only found 2 or 3 reviews with less than 5 stars. YOU WILL NOT REGRET using Guardian Windows. Lloyd S.
    - Lloyd S.
  • A
    New Windows of Houston
    Salesman, Ashley, was a pleasure to work with. He addressed all my questions and concerns in a professional manners. The installers were also professional, courteous and very clean. I would highly recommend, New Windows of Houston.
    - Felicia M.
  • F
    Advanced Window Products
    Nothing past the initial phone call - they didn't want my business since I didn't have a need for 5 windows or more. Unbelievable way for a business to operate! Don't waste your time like I did. Would never recommend to anyone.
    - Susan K.
  • A
    Advanced Window Products
    Advanced Window Products was great from the beginning of the project to the end. They were prompt to come out and provide a quote to replace the windows and were flexible to fit the project within budget as we changed the windows to be replaced. After a couple weeks for the windows to be received, they scheduled an install date. On install day, a team of 3 arrived and went right to work. They were able to accommodate a request of which rooms to work on first, and were able to complete all but one window on the first day, which exceeded my expectations. They were respectful of our house, covering furniture and the flooring as they working on windows, covering the opening as they were clearing out chunks of mortar, installing the windows and then cleaning. On the second day, one more window was completed, windowsills that were damaged by water intrusion were fixed and the windows finally sealed. To complete all 22 windows was a 1.5 day project.
    - Jesse B.
  • A
    Advanced Window Products
    AWP did a super fantastic job replacing my windows, I highly recommend them for this service. Jason, Bob and 2 other guys arrived around 9:30 am and were done around 4:00 pm, replacing all 12 windows They were very professional and informative to any questions I had during this process. AWP is locally owned and the windows are made in Texas. These are very high quality double pane windows with a lifetime warranty which includes labor as well. These windows made an amazing difference in my home. By far I would not hesitate using again or recommending Advanced Window Products.
    - Joyce D.
  • A
    Rudys Remodeling
    Rudy measured and installed windows and shutters on schedule and on time. Sells only good quality windows Dbl. hung payned, 1/8" Extra Strength glass. He and crew are all good guys and good at their jobs. I will definitely be using Rudy when we put Hardiplank and windows on the back of the house. We do not hesitate to recommend him.
    - John S.
  • A
    Advanced Window Products
    Installation took 2 1/2 days. They disposed of all the old windows and replaced broke trim and repainted. The crew was exceptional and very professional. Thanks Bob and Jason for all your hard work!
    - Jimmy J.
  • D
    Superior Window Co
    This review is for the second installation of windows to my home. While I was not completely satisfied the first time around, I wanted my windows to be installed by the same company for the sake of consistency. I made a huge mistake! This is the first time I rate a service online, but I feel it is my duty to warn other consumers about this company's practices. So as not to dwell on all the little details, because there are many, I will just hit the highlights.
    I ordered the windows in January and was told I would be notified when they were completed in 4 to 6 weeks. Six weeks came and went and I received no phone or even email providing an update. At eight weeks, I contacted the company to check on the status of my order and initially they could not locate my order. The receptionist returned my call later in the day and I was told that my order had arrived, but the company had not been able to schedule the installation because they were behind due to the weather. I had no problem with the delay or the reason behind the delay, but what is not acceptable is the lack of communication. My mind would have been at ease if I had just received a phone call explaining the delay.
    The lack of communication continued when it came the scheduling of the installation. The first time it was scheduled, they never confirmed and I again had to call to verify they were coming to my home that day. When I called to confirm, my appointment was not logged and they said I was mistaken. The appointment had to be rescheduled to a later date and I was told it would be the following week because of delay. The following week, I again took time off from work and I again had to call and confirm for a third time. Not only was it not scheduled but it was scheduled for the day after the date I had been previously provided. At this stage to the process, I was frustrated and extremely upset. The employee was rude, but offered to have a supervisor contact me. The representative, who sold me the windows and will remain nameless, was accusatory and blamed me for the error. I couldn't explain the situation because he continued to cut me off and raise his voice. My daughter, who was visiting at the time, heard the entire conversation and recommended I just call the whole thing off, but I this point I just wanted to get the windows completed and never deal with this company again. 
    The final straw came the day of installation. Not only was I not told about the blind removal fee, but the installer informed me that regardless of what I was informed, it was in my contract. My contract does not have the blind removal fee and I told this to the installer. The installer simply said that it was understood that a fee would be charged. At this point, I was not longer shocked at their horrible customer service. I refused to cut a separate check that the installer demanded and the amount was added to my final bill. The windows were poorly installed and are not fitted; I paid for custom windows. I informed the installers that the windows were not fitted and installed properly. I was told by the installers that they were not the ones who took the measurements and the my house was sinking. I have never heard of a house sinking in months time, from measurement to installation. Since the installation of the windows, I have had to hire a contractor to repair the damage around my windows. I took a lot of photos and I wish I could share them with all the Angie's list subscribers.
    If you have time and money to waste, this is the company for you. If you enjoy arguing with individuals have never been taught customer service or have common courtesy, this the company for you. If you enjoy getting berated and lectured like a child, than this is the company for you. If you like surprised expenses and dealing with individuals that do not honor contracts, than this is the company for you. But if for some reason you are like me and like great customer service with a great product, look elsewhere. 

    - Melina H.
  • B
    Houston Repair & Remodeling
    The service worked mostly well, but there were some issues that were not resolved yet. We are still under the two year warranty with them. They responded very quickly the first time we called. They do small jobs. The pricing was good and also with the quality of the work. Their responsiveness during the work was very good, but it was a little bit lacking afterwards for recalls or warranty work. I probably would not use them again in the future because they are too far away. They are just spread too thin.
    - MERRY G L.
  • A
    Advanced Window Products
    Daniel, Tony and Mario arrived at our home right on time.  Upon arrival  they placed large drop cloths on all floors and furnishings in close proximity to the windows and removed the blinds.  Next the glass in the existing windows was scored, cut and removed followed by removal of the frames.  As each new window was installed, Daniel caulked each one inside and out and one of the other gentlemen cleaned the glass inside and out and rehung the blinds.  Once the new blinds were all in place the drop cloths were removed, debris was cleaned up and Daniel did a walk through with us to insure that we were happy with the job.   Daniel, Tony and Mario worked well together and were happy to answer any questions we had.  The new windows look great inside and out and we are very pleased with the installation.  AWP provided us with a high quality product at a reasonable price with professional installation.  We would highly recommend AWP and Daniel's crew to anyone who is considering purchasing new windows for their home.
    - Wendy W.
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Window Replacement Installers in Pasadena

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