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Landscaping reviews in Ovilla

Real People ~ Real Reviews ~ Real Results

  • Before I start the actual review, I am dumbstruck that Mother & Daughter Services were from a 2016 award on Angies List … On her facebook page, she touts her relationship with Angies list posting the award numerous times giving the false impression that Angies List is endorsing her, which as you can see below, Angies List does not. PER ANGIES LIST STATEMENT ABOUT THIS COMPANY in 2017: “This provider does not meet, or has not yet met, some or any of Angie’s List’s criteria; therefore the provider is being withheld from category and keyword searches. It is at Angie’s List discretion to update or remove this message and exclusion.” It is apparent, the company’s philosophy changed when they began business in 2016 to present. What a difference a year can make. Here are a few words I would use to describe this company: Unprofessional, unreliable, mismanaged, unresponsive. I believe it is unscrupulous and unethical to require a partial payment for work not yet preformed and then not bother to contact the client. What Mother & Daughter Cleaning Service did not realize (and they probably do not care as demonstrated by their lack of ethics and work attitude using my experience and other reviews) was the lawn debris cleanup was actually an assessment of how well they performed. We live in a 5500 square foot home and we are looking for someone to clean at least once or twice a week. We also have some landscaping projects that we are hiring out also. Obviously, they just didn’t make the cut for any of this. I purchased the deal through Angies List for 4 hours of lawn clean up. After approximately one week after not hearing from them, I sent them an email. No response. I called them and then a date was set within the 30 day guarantee period set my Angie’s list. (Angie will normally only refund prepaid work within 30 day of cancellation.) We had a “gully washer” rain the day before they were supposed to come and it was agreed it was too muddy. HOWEVER ….. During this conversation, the woman, Chrystal?, started a line of insane questioning, How big is the property, etc. I explained to her all of the debris and limb cutting had been placed in piles on several locations on the property. All they needed to do was load the debris in a cart I was providing, use the lawn tractor I was providing to move and place it on the burn pile on our land. She wanted A VIDEO OF THE LOCATION OF THE DEBRIS PILES TO BE PICKED UP AND USING THE VIDEO FOLLOW THE DEBRIS PILES TO THE BURN PILE. Remember, I had already put a deposit down on the work to be done. I told her I could not do video of what she wanted. She then wanted photographs which I sent. I have never had anyone ask for such nonsense in my life. She then wanted to know the distance between the debris piles and the burn pile. What difference does it make since they were using our lawn tractor (automatic gears like a car and a cart?) and she had already accepted the job. She set another date. I waited all day for a no show and no call to let us know she was not coming. I contacted her. She said there was a death in the family. Another date was set. They no showed and did not call AGAIN. I wasted one full day waiting for nothing. I contacted Angie’s List for a refund since Mother & Daughter Cleaning Service Failed to show up for any appointments, failed to contact me when I purchased the deal, and failed to let me know they were not going to come. Cc: BBB Angies List Facebook
    - PJ V.
  • Bush trim half done, top half not done. Weeding done with String Trimmer throwing rubber mulch all over the yard. Each mowing of grass picks up and throws mulch. His Sting Trimmer also chopped off ornamentals. We asked him to remove a clump of Johnson Grass, not done.
    - EJ R.
  • I contacted the company and left several messages after I purchased the deal. I finally received a response a week or 2 later and then he told me he no longer deals with Angie's List because he's losing money on the deal. So i had to contact Angie's list to get a refund.
    - Dallas M.
  • We no longer use them. We used them for several years. Initially, their service was fantastic. Good attention to detail and the work was always done on time. We had them do a bunch of work, not just lawn mowing. But eventually, their work just became sub par. Actually, on more than one occasion had to have them come back out because the work wasn't done properly. Late in the summer, we got a knock on the door and there was a gentleman that said since VistaTurf was no longer going to service our area, they had given him our number and address to see if we would like him to take up our services. That's how I found out they weren't going to service our area anymore. Very unprofessional. The price is fine, it's fair. The quality based on what I saw most recently is an F.
    - Marylyn K.
  • It was a terrible experience. I paid online signed up for three different time frames for them to come out and do yardwork for six hours. I waited a few weeks and had heard nothing because I kind of forgot about it but as I was sitting on my back porch I was noticing all the weeds that were growing. So I called the business and left a message, couple days later I left another message, and after that I called Angie's List. They were super helpful and reach out to the business and finally I got a call from Kebo lawn service. We talked on the phone and weirdly said hey will you text me to remind me to call you later tonight. At 9:15 as I was sitting on my back porch still no call and it was about time to go to bed. A couple days went by and still no call. So I decided to call the vendor and tell him I didn't need his services. I then called Angie's List and the nicest customer service guy named Jamall was so helpful and credited my money back to me. He was so convincing that I decided to keep Angie's list even though this was my first and only experience and it was negative. He was completely honest and his opinion of whether I keep the angie's list or not was very sincere. It is very hard to find good customer service anymore and Jamall was outstanding. I hope your manager reads this Jamall and you get recognized.
    - Stephanie d.
  • I have an in-ground Hunter sprinkler system with six stations and only two stations were working. Called Jim Bailey on Saturday and he scheduled part of his crew, Jason and Miguel (both very courteous and professional), to come out on Wednesday. They arrived as promised and quickly found the problem (after digging only two small holes, which they filled back in and replaced turf on top) and fixed it, checked the entire system, pointed out a couple of sprinkler heads that were not working properly and replaced them. Total cost: $215, very reasonable. Will very much recommend Abundant Water Sprinkler to others as top notch, with no reservations. Always glad to find a good, professional, customer friendly, reasonably priced company.
    - Alan W.
  • Jerry is a very professional businessman and was a pleasure to deal with.  He responded quickly to my inquiry on the Angie's List website, came to discuss what I needed to have done, and provided a quote.  

    On the day the project was done, Jerry and his crew arrived on time and worked steadily all day to get the work completed.  During the course of the work day, Jerry and I looked at the shrubbery and flowerbeds a few times to confirm work was being done to my satisfaction.  When the job was finished, the crew made sure everything was cleaned up before leaving.  

    I'm completely satisfied with all the work performed, and highly recommend this company to those of you needing landscape trimming and flowerbeds cleaned out.  These days it is often difficult to find businesses and businessmen that are eager to work and care about pleasing their customers.  Jerry's your man! 😀
    - Debbie S.
  • Very professional and excellent work all around.  Having moved here from the east coast where we had many trees and regular ice storms, we learned the importance of having a good, professional, reliable tree service since our Dallas area home also has many trees.  Selected Dallas Tree Surgeons based upon Angie's rating and we are completely satisfied with their work from start to finish.  They sent an arborist out in the fall to look at a diseased tree we had and discuss other possible work.  This summer we recontacted DTS about removing the now-dead tree and perform other work and the arborist came back out to the house and discussed all the work we were considering and sent us an estimate.  The estimate was very reasonable based upon our experience having comparable work done in the past.  Tree crew showed up on time, worked quickly, did all the work in a professional fashion and cleaned up all debris.  Stump grinder showed up the next day on time and also did professional work--including placing a shield to protect windows and walls when grinding a stump in a flower bed next to the house.  We recommend DTS without reservation and definitely will use them for our future needs.
    - Alan W.
  • Work started at about 6:30 AM and was completed by 10:00 AM. Very efficient. No problems; no complaints. He cut the trees down to the roots, leaving only an inch or so of stump, as I had requested. I'm hoping the insects will eat at the stump at the roots as they had with 2 trees that were in my back yard. Then I can pry them out myself. But, I told Mr. Sanchez that if this does not happen, I would give him the job of removing them at a later date. I am quite pleased with the work; I am quite pleased with the service, AND, I am happy about the final price as well. The price quoted was the price I paid. No haggl8ing, no attempts at upsell. I would definitely use Sanchez Tree Service again.
    - Tom W.
  • His guys did excellent work, but the business side is very hinky. He hands me a form to sign that says that says the job would be $1,000 plus tax. We went around about the price and finally agreed on the $900 we initially discussed. They were unable to do one of the oak trees because it has two beehives in it, but he said he would take $100, even though he quoted me $350 for that. Then he only did one side of the oak tree because he thought I just wanted the driveway side done (which was not true). They took off one limb on the other side for $100. I did some research and it turns out that it is illegal to charge tax on a service. He claimed that he charges tax because he has to pay taxes on his income. Charging me for the taxes is essentially tax fraud. I have no problem with the work, but I do have a problem with their business ethics. I don't think they deserve an A rating.
    - Kim M.
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Landscaping Companies in Ovilla

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