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Remodeling Kitchen And Bath reviews in Ovilla

Real People ~ Real Reviews ~ Real Results

  • In 2017 we had a lot of work done inside the house by Carlos and his crew. We were so happy with the work we asked him to do our Guest Bathroom, Master Bathroom and expand our back patio and cover it. We had the pleasure of working with Luis for the remodel of the bathrooms. Luis was on time stayed late when needed and a joy to have around. His attention to detail, willingness to update us daily on the remodel and answering all of our questions about different tiling & fixture options was what made it all seem stress free. Both bathrooms were gutted to the drywall and cement flooring. Guest Bathroom Replaced the floor tile, toilet, vanity, mirrors, vent fans, plumbing in the walls for the vanity and shower, replaced our 1980’s fake marble with a new steel tub and surrounded that with the tile we picked including inserting a nitch, Rain Fall Shower head and shower doors. Master Bathroom was the biggest change since we were taking out a stand up shower and corner garden tub made from the same fake marble of the 80’s plus major plumbing moves from one wall to another and closing two drains. Luis put in new floor tile, toilet, vanity, mirrors, light fixtures, vent fans. He created a beautiful 6’ x 4’ tile wrapped walk in shower with a barn door style glass entrance and rain Fall shower heads. With the removal of the old stand up shower we had room to create a linen pantry to hide all of the towels and other accessories that clutter the bathroom. The Back Porch, Carlo’s crew poured a new 18’ x 27’ slab and covered more than half of that with a gabled shingled roof with a cedar line ceiling, cedar beams and posts. All of this is tied into the house so that it looks like it is part of the house and not freestanding. Can’t wait till the temperatures drop so we can spend more time out on the patio. Thanks Carlos for another job well done
    - Jeff F.
  • I purchased the Real Deal through Angie's List. I was then contacted within a few days by the company and an appointment was made. Carlos (the owner) was on time for the initial appointment and every time thereafter. We met several times to select the needed materials and to plan the specifics for my project. He was extremely helpful. On demo day Luis and his helper covered my furniture with plastic and the floors with paper. The project went extremely well and my shower is just perfect!! Luis did a fantastic job!! The guys were on time each day, cleaned up prior to leaving and consulted with me frequently during the process. Carlos called the final day of the project to make sure I was completely satisfied and I was. The call was appreciated. I am extremely satisfied with my shower and would hire this company again in a heartbeat.
    - CECILE L.
  • We couldn't have wished for better. Carlos and his team were beyond professional. We had a small job once things are considered, however, these guys treated us like we were spending 100K. The communication was amazing as was the attention to detail. We plan on having Carlos and the team back to assist with paint as well as adding a bath in the near future. If it was possible to add a better rating we would. I strongly recommend them, they were on budget, on time and a pleasure to work with. A++++++ for sure.
    - Mike H.
  • Overall, awesome!  Initially we were unsure what we wanted, we only knew that we needed updating and a "fix" for a small shower insert in the pool bath.  Their initial visit was to see what we had, and give suggestions.  We looked at other service providers and options, and six weeks later came back to New Bath Technologies.  Mary came back to our house a second time, helped us with choices, and it was a great decision to come back to them.
    Two shower hardware fixture replacements required going through walls to replace valves.  Sheetrock and painting to repair entry is perfect.
    Our needs went beyond replacing hardware.  With all three bathrooms we replaced existing full mirrors with individual mirrors, and they installed for us.  They coordinated painting.  We replaced 20-year old light fixtures with new ones we purchased, and they installed for us.
    For the pool bath, the option they recommended for replacing the shower turned out to be perfect.  We also replaced the sink and counter top to match the shower.  In replacing the shower, they discovered that the rather extensive plumbing repairs we'd had made last year weren't really complete, e.g., pipes not connected/sealed, and they made those repairs, too.
    Most of all, they bent over backwards to get as much completed as they possibly could before we had house guests over an extended weekend. 
    All in all, very customer-focused.  We've done quite a bit of updating over the last couple of years, and only wish that our other experiences had been as much of a partnership as this one. 
    - Monna Y.
  • They were very good. He had very good painters. The painters were wonderful. They did a lot of stuff and they were all very good. I only had one little problem and that was with the tall guy, but the guy that was over the whole thing was very good. It was not cheap, but the job got done. The responsiveness was very good. I did not have to wait. He had it scheduled out real well.
    - Patsy G.
  • The fellow seemed very informed and helpful.  Very mannerly, and professional.  But, after no response with a quote my view of vendor's  professionalism plummeted.  I thought he had just lost contact information, so I reached out to the company again.
    When the vendor said he would be back with quote within 2 days, and failed to even call back with something...anything...I formed a negative opinion.
    Hope the problem really is that he just has too much business...But, I had to move on to a company.
    - LINDA E.
  • iJackie of Duramar Venus responded to our request for a quote on replacing our tub which had a hairline crack along one side.  When he came by he had suggestions for installing a new tub.  We met him the next day at the Duramar Venus showroom to pick out style and color.  Jackie provided a cardboard full size drawing of the tub which used to check the fit.  During that process we decided to also replace the shower area.  We finally agreed on the specifics and Jackie provided a bid on the job.  We accepted it and worked to set up a schedule.
    A few days later the demolishing crew came at about 10am and worked until about 6pm and completed removal of the old tub and shower.  They did a great job.  Worked the whole time with minimal breaks and cleaned up very well.  Once they finished they contacted the plumbers who  came at about 6pm and worked until about 8pm to rechannel the water supply and drainage.  They installed the new faucet set for the tub and the plumbing valve for the shower.
    The next day, the installation crew (same guys who did the demo) returned at about 10am and completed the install.  They did an excellent job of installing the marble tub and the marble walls for the shower.  When they completed their work the plumbers returned to install the faucet set for the tub and the shower head and faucet for the shower.  The plumbers also installed faucet sets for the lavatories.
    Duramar does not install the glass shower surround.  We used the business they recommended.  That's a separate review.  We provided all the faucet sets, valves and shower head.
    We were very pleased with the entire process.  All the folks we encountered were nice, friendly and very helpful.  We are very pleased with the result and would recommend Duramar Venus to our friends and neighbors.  This is a busy company so make sure you plan far enough ahead so they can work you into their schedule.

    - Jim R.
  • It did not go well. The rep from the company was a nice guy and went into a lot of detail about how the job would proceed and the high quality of their work and materials. We indicated that we were interested in a specific tub and shower from Home Depot and his response was that they used none of the "off the shelf" stuff; only things available from their company. The "Home Depot Price" quoted for the job was $22,924 and, if we accepted right away it would be reduced to $20,668. This was for a complete redo of the bathroom area but there was no breakdown of costs available to us. The rep also indicated that there were no good remodelers in our area and that most of the work around here was done by some guys in a pickup truck. This felt wrong so we had to decline.
    - Jim R.
  • It went very well. Mr. Aguilar and helper came and worked very hard and fast.
    Guess you never know exactly what's behind a wall until you open it up. I know he was faced with some challenges, but he faced them head on very intelligently.
    I'm very pleased to find such a great carpenter! I'm very please with the quality and price of Mr. Aguilars work.
    - William C.
  • It is beautiful. I saw my friends bathroom they did back in 2004 and it was great. They are very punctual. They do what they say they are going to do. There is no guesswork in the pricing once the deposit is made. They give you plenty of time to change your mind before the order. The guy I worked with was very knowledgable. They also are good at following up to ensure everything goes smoothly and to the customers liking. The ladies in the office are sweet and awesome as well. After everything set we realized the hot water wasn't working. I called the office and they handeled this the same night by sending out a plumber.
    - Carolyn C.
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Kitchen & Bath Remodel Contractors in Ovilla

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