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Physical Therapy reviews in North Richland Hills

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  • They set up my first appt. with Dr. Kibuule, who is an orthopedic surgeon. He was not at all friendly and did not even crack a smile until I mentioned that fact that he was a surgeon. He set me up with an appt. to have an MRI done at their facilities and said that I would most likely be seeing a different doctor next time unless I needed surgery.

    So my next appt. was with Dr. Jennifer Donnelly. She went over the results of the MRI and informed me that basically nothing could be done to help me. Her attitude was very dismissive and she gave no helpful suggestions whatsoever.  She then went on to state that physical therapy would only keep it from getting worse, instead of making it better. She did dial back that statement just a bit when she saw the look of devastation on my face and said that therapy may help relieve the pain. She was cold and had no empathy whatsoever. To me, a health professional should look for any possible solutions and at least give the patient a sense of hope. It seemed like she just didn't want to bother with it. So she set me up with physical therapy but I was really depressed when I walked out that day. My neighbor talked to Dr. Bortolomei, who owns the facility, about my experience and he said there's ALWAYS something that can be done.  So then why didn't Dr. Bortolomei confront Dr. Donnelly about this? Does he not care if clients are unhappy with their services? I never heard a word back from anyone.

    The physical therapists at Spine Team were all nice enough but the problem was that they used a cookie-cutter approach to everyone's problems.  While they had me do certain things, I looked around and saw them giving the exact same exercises to all the other patients. If you had back problems, you did these. If you had neck problems, you did these. There were no variations from patient to patient. Surely not everyone's problems were exactly the same! And since they only give you as many sessions as your insurance will pay for, my therapy stopped after 7 times. It's been 2 1/2 years now and I have faithfully continued with some of the exercises but none of it has made a real difference.

    My husband also went to them about the same time and continued longer as he has bulging discs in his back. They ended up giving him surgical injections two different times.  He had high hopes but after the second one, he gave up it didn't give him much relief nor did they have any other solutions (other than fusing together!).  And they kept sending him huge bills every month, of which several were overcharges that he had to keep calling about to fix them. I feel like the whole experience for both of us was a total waist of time and money. No one ever contacted either of us for a follow up to see if any of their treatments helped. It's like they didn't even care. And they do make you pay a dear price for their services.


    Though my experience was years ago, I just recently became an Angie's List member and I felt it was important to share my experience since many reviews here gave them high marks. I think everyone is entitled to a bigger picture rather than a narrow perspective.
    - Linda B.
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Physical Therapists in North Richland Hills

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