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Hvac Repair reviews in North Richland Hills

  • A
    Complete Cool Air
    My husband and I always call Complete Cool Air, since the first day that, Paul, came to service our A/C unit. We were highly impressed with his honesty and helpfulness, and due to that very first day, we would never call anyone else. Each and every time we need service, this Company is always on time and very professional. We respect the opinions and advice this Company gives. We recently purchased a new house furnace and are extremely satisfied with the equipment and workmanship. We have been customers for twelve years, and highly recommend Complete Cool Air.
    - Michael M.
  • A
    TemperaturePro Arlington-Mansfield, LLC
    ��������Okay, Temperature Pro is absolutely the BEST & ONLY HVAC Company that I���ll use from now on! I���m a Realtor & will recommend this company in good conscience to clients & fellows Realtors���������� When I made the appointment, they actually sent me a text with the Bio/Picture of Roger, the Technician, so I���d be aware of who to expect at my door for my safety & peace of mind, which I absolutely adore!���� They are SO professional (arrived on time too) & will not only take their time explaining & educating you about your systems (I have 2), Roger did NOT make me feel rushed if I wanted to ask questions��������������
    - Glenda D.
  • F
    Green Leaf Air
    Buyer Beware!! My wife and I chose Green Leaf Air because they were reasonably priced and had decent reviews. We���ve been regretting our decision ever since. In November 2018 we purchased a four ton, 14 seer system from Angie���s List. Rick, from Green Leaf Air, came by our home to measure and verify what size products were appropriate for our 2,000 sq ft home. We relied on Rick���s recommendations as he was the expert. The following day when the technicians showed up to install the unit, it was pouring rain. Unclear if working in the rain was their choosing or a requirement of the Company, but it certainly doesn���t encourage individuals to perform their best work. During installation, the technicians realized the air handler was too large for the space. Rick made some calls and offered to exchange the unit, same day for no additional cost. July 12, 2019, at the height of summer and Texas heat, the outside heat pump and inside air handler froze. We contacted Green Leaf Air to set up service in hopes the issue would be remedied prior to our home becoming unbearably hot. After clarifying I was not looking for installation, I was quoted a service time of within 30 minutes, or the following day. Being concerned my wife and I, along with our two dogs, would have to vacate our home if the air conditioning wasn���t fixed, I arranged for my dad to come by the house to be available for the technician. Chris, the technician, told my father the unit was low on Freon, and that the reason the unit was low on Freon was because of a leak in the copper pipes because they were the WRONG SIZE for the unit we purchased. Remember when we followed Rick���s recommendation after they came to measure? He was supposed to be the expert. At this point we began to understand either he���s not an expert and not as qualified as he leads folks to believe. Or he is an expert, in air conditioning as well as an expert in finding problems to charge Green Leaf Air���s Customers for unnecessarily. The technician quoted us a $1500 charge to fix the issue, which was neither created by us nor known by us due to our reliance on Rick���s consultation and measurements prior to the unit install in November 2018. The following week, I called to discuss the issue as my dad was really only there due to the last minute nature of the appointment. This is where things began to go downhill quickly. I called twice and was only given the option to leave messages for Rick. When I had not received a return call, I called a THIRD time and he was finally ���available.��� I confirmed our records were correct and Rick had indeed been the Green Leaf representative who measured the inside and outside spaces for fit and recommended the size of the copper pipes to go along with the unit. I expressed to Rick our belief that it was not our responsibility to cover the cost of the repairs as the sizing of the copper pipes was determined by Rick���s recommendation. Again, we were relying on the HVAC company to understand the appropriate size copper pipes and make the appropriate recommendations because they���re supposed to be the experts. Rick immediately became defensive, combative and began YELLING that it wasn���t his fault and the installers had zero knowledge of what copper pipes to use. Again, either Rick works for a company full of employees who don���t know how to do their job. Or Rick works for a company that is unable to maintain professional levels of accountability for their work. In addition to yelling at me over the phone, Rick was quick to point out how grateful I should be for saving money by using Green Leaf Air. Savings or not, there���s not really a value I can place on simple concepts of respect, dignity, and treating your Customers with basic human decency. Rick was also quick to point out that back in November, when the unit was first installed; he saved us $2000 by swapping out the units for free. It was a savings, because the technicians could have made the initial air handler fit in the designated space, by just removing the door. If the door needs to be removed, the unit doesn���t fit. And the expert who did the measuring and ���caught��� it right before installation should understand that Customers aren���t paying for a renovation job. When asked, Rick said he was yelling at me because I was blaming him for the error. To be frank, I was pointing out that we relied on the expertise of Green Leaf Air to know what they were doing and do the job well. And we didn���t feel it was our responsibility to remedy something the experts should have caught in the beginning. I am aware that other companies offer the same product/service for more money. At this time, we wish we���d have paid the extra money because the Customer Service at Green Leaf Air is subpar at best. When I attempted to escalate the situation to a Supervisor, Rick advised me he was the main point of contact but he���d be happy to have a colleague call me back. Only after I advised Rick of my plan to file appropriate complaints and explore legal remedies, did Rick think it be appropriate to behave in a professional manner. I declined to continue the conversation as the damage had been done. This conversation was at 2:30 pm. Five hours later, Rick shows up to my home unannounced. After the way the conversation ended, and because I was a female at home alone I did not feel safe opening the door to Rick nor engaging in conversation with him. Rick knocked, sat in his car, returned to my door, and eventually left. Not once did Rick feel it appropriate to leave a message and provide me a forewarning that he was near my home or planning to stop by. When I returned home from work the following day, Rick had left a note apologizing for the way he talked to me and left a gift card for my wife and I to have dinner. While I understand his intent, this measure in no way makes up for the issue at hand. We relied on Green Leaf Air to conduct themselves in a professional and accountable manner. Rick should and has apologized for the way he spoke to me, though he justified it as ���having been in a hot attic all day and being frustrated���. What Rick and Green Leaf Air have failed to do is provide competent and complete work for which they maintained appropriate accountability. If my wife and I had known how to install our own unit and pick our own copper pipes we would not have contacted Green Leaf Air to be the experts and complete the project. But we don���t, my wife is a nurse and I work for an airline. I assure you that Rick would receive the same competent treatment as any other patient from my wife. And I can guarantee Rick could expect the highest level of Customer Service from my place of employment. Our bad days don���t justify poor follow through and yelling at our Customers/Patients. Rick���s poor attempt to remedy our issue involves small, insignificant discounts with large over sold reminders of how much we���re saving and how much this is all costing Green Leaf Air. If the initial job had been completed with competency and with integrity it would have saved Green Leaf Air even more. The appropriate remedy is to replace the copper pipes with the correct sizing at no additional cost as we weren���t the ones who selected the original copper pipes. My wife and I are highly upset, uncomfortable, and disappointed by Rick���s behavior and how he handled our questions/concerns. And as customers we believe that everyone should know. An appropriate remedy to the solution is for Green Leaf Air to replace the copper pipes on our unit at no additional costs.
    - Rimini C.
  • A
    Comfort Masters Air Conditioning & Heating
    The owner was on time for our appt. and knowledgeable. No high pressure sales pitch. He said the quote would be emailed that same day and it was. The installers (two brothers) were polite and respectful. They did a great job on installation and cleanup of the garage where they had unloaded and unpackaged everything. I can't say enough good things about the office manager and dispatcher, Tricia. She is terrific. She always called me right back and helped with anything I needed.
    - Pamela G.
  • A
    American Home Heating & Air Conditioning Inc
    AWESOME service, honesty, and professionalism! Tim exposed the lies another company had told me, and within minutes, he had diagnosed a simple repair. In just a couple of hours, my unit was perfectly fine, thanks to him. There is NO ONE else I will call for A/C or heating issues.
    - Rebekah W.
  • A
    Webb Air Conditioning Company, Inc.
    Water was leaking from the air conditioning vent so we shut off the system and contacted Webb Air Conditioning. Even though it was after normal business hours we received a call back very quickly. The technician, Dustin, arrived within a short amount of time and fixed the problem. This job was time consuming because he had to clean up quite a bit of water before fixing the clogged drain. Dustin did a great job and because he worked so quickly and carefully , we avoided damage to the ceiling. We asked Dustin what could be done to prevent this from happening again and he suggested a condensate overflow protection switch and we also discussed a maintenance program. The next day , I contacted Webb Air to discuss getting the overflow switch installed and setting up a maintenance program. I spoke with Leslie and she was very helpful in explaining the maintenance program. The price was very reasonable so we purchased a plan for our two air conditioning units . We also scheduled a time later that day for Dustin to install the overflow switch. Once again, he did a great job! We are very pleased with the outstanding work and customer service we received from Webb Air Conditioning!
    - CELESTE M.
  • A
    Comfort Masters Air Conditioning & Heating
    It's 108 outside and 95 (and rising) inside. I called to get a quote to replace a failed AC unit. When Stephen got to my house (the same day, after finishing another job) and looked things over, he asked permission to trouble-shoot the Air Conditioner a bit. 30 minutes and $300 later the AC was cooling again. I'll still need to replace it in the next couple of years, but now I have time to do it thoughtfully. And a less-overheated, but very thankful family.
    - David R.
  • F
    I phoned the number on the weekly advertising flyer I get in the mail. They had an advertised price of $64.95 to clean 10 discharge vents, and one return air vent. I made the appointment. When the representative arrived, he had no crew, no equipment, and was unprepared to do the job. Instead, he tried to "bait and switch" me by pulling the cover off my central Heat & A/C air handler and declaring that the chiller had "mold on it". I knew this was untrue, since the property is a rental unit. I disinfect the chiller as soon as the renter moves out. I use a hospital-grade surfactant/anti-bacterial that removes all smoke, pollen, mold, and spores from the bottom mounted chiller. Since the chiller is the first thing the air goes through when it comes into the air handler, that is where most of the junk collects. I know that. Then he told me that my A/C unit was leaking. I knew this was also untrue, since my A/C installer of choice is Cody Plumbing and Air (5 Star rated on Yelp!). They had just replaced the condenser unit on the rental property, drained, dried, and replaced the original R22 refrigerant with R407, and inspected the entire copper and chiller system. There was a small green patch where the original A/C installer had spilled a little solder acid flux and it had oxidized the paint. The salesperson from Elite tried to tell me that it was "refrigerant" that had leaked. I knew from personal experience that this was untrue as well. Modern A/C Refrigerant evaporates so quickly; it cannot cause any visible damage and does not leave any evidence behind (does not include damage to the ozone). The ONLY thing Cody A/C did not inspect and repair were the ducts. So, I called someone to clean & check the ducts. Imagine that! As soon as it became apparent to the "salesman" (since he obviously wasn't going to actually clean any ductwork) that I was not going fall for his "bait & switch", he gave me some jazz about how busy Elite was and that he didn't have time to waste. The $2 price was the gas I wasted driving to my rent house in order to have the salesperson from Elite lie to my face.
    - Barbara A.
  • A
    Sunny Service
    I got 5 estimates for this work. Sunny Service was not the cheapest but was the only one that gave me an complete information on the two systems that I was trying to decide between the two. Todd was at my house the afternoon that I called him. Never pushed, just wanted to make sure that I understood the benefits of both systems. He told me it would take two days. They were here on Monday morning at 9:30, 4 techs, started removing everything out of the attic and at 7:30 they were finished, loaded all of the junk from the attic. They even swept my garage. The service was top notch and their warranties cannot be touched. I will certainly recommend this company. Most of the techs have worked together far a long time and are very knowledgeable. Can't say enough good things about our new unit. It is silent and just keeps the house at a constant temp.
    - laverne h.
  • A
    Bradley Air Conditioning
    I feel like I have a new family. Brad was friendly and attentive answering all my questions. The quality was impeccable.and all his employs were courteous and helpful. I recommend his company to anyone who wants a fair price, quality, and going the extra mile to please the customer.
    - Patrick M.
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HVAC Contractors in North Richland Hills

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