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Air Duct Cleaning reviews in North Richland Hills

Real People ~ Real Reviews ~ Real Results

  • Technician showed up on time; was prepared and had the necessary equipment. My original conversation with the dispatch office was based on an assumption that the ducts were dirty. Turns out, that wasn't the problem. The plywood base that was holding the air handler had warped from age and condensation. Unfiltered air from the AC closet was bypassing the inlet filter and entering the Heat/AC system from small cracks beneath the air handler. Technician inspected an air outlet duct with his flexible cameral and showed me that the ducts were clean and sound. His comment was just this, "It would be a waste of your money to clean these ducts. They have almost no dust inside them. There is no evidence of rodents; almost no evidence of insects living inside the ducts. What I see is that the leak between the plywood platform and the air handler has allowed dust and debris to build up deep inside the chiller coil. Strange thing is; the outside of the chiller seems to be fairly clean." I explained that I try to be a good landlord, so every time a tenant moves out, I clean the chiller with a hospital-grade disinfectant. His comment was, "That explains it. Since you maintain the chiller as best you can, the outside is good. Only problem is that you don't have the professional chemicals we use to clean deep inside the chiller coils. Has this chiller ever been professionally cleaned?" I responded that to the best of my knowledge it had not. The technician said that about every five to seven years the average chiller builds up enough junk inside the coils that the owner can no longer get the job done. Only a professional with EPA approved "no-rinse" chemicals can dissolve the junk and clean the chiller. He recommended that I NOT have the ducts cleaned, and instead pay a little extra to let him clean the chiller coils. He explained that the entire AC system seemed to be working correctly. There were no leaks, the house was cool when he walked in, and the compressor - condenser appeared to have been recently replaced and upgraded. I admitted that he was 100% correct. Bottom line? I had him skip the discharge - outlet duct cleaning and clean the chiller coil instead. After he was done, he cautioned me that unless I sealed the air handler to the surface of the plywood it was sitting on, the chiller would become dirty very quickly. The air that was bypassing the air filter was filthy and would build up on the freshly cleaned chiller within a couple months. Since it was inlet air, there was a vacuum sucking the sealant towards the inside of the air handler. He said this would make the sealing job very easy. All I had to do was apply the sealant around the outside of the air handler at the joint with the plywood, and turn the AC on. The vacuum would suck the sealant into the gap between the air handler and the plywood. Therefore, I would know where to apply more sealant. I could shut off the AC and re-apply sealant anywhere that the sealant had been sucked into the gap. This would ensure I had an "air tight" seal. That is a professional talking.
    - Barbara A.
  • I phoned the number on the weekly advertising flyer I get in the mail. They had an advertised price of $64.95 to clean 10 discharge vents, and one return air vent. I made the appointment. When the representative arrived, he had no crew, no equipment, and was unprepared to do the job. Instead, he tried to "bait and switch" me by pulling the cover off my central Heat & A/C air handler and declaring that the chiller had "mold on it". I knew this was untrue, since the property is a rental unit. I disinfect the chiller as soon as the renter moves out. I use a hospital-grade surfactant/anti-bacterial that removes all smoke, pollen, mold, and spores from the bottom mounted chiller. Since the chiller is the first thing the air goes through when it comes into the air handler, that is where most of the junk collects. I know that. Then he told me that my A/C unit was leaking. I knew this was also untrue, since my A/C installer of choice is Cody Plumbing and Air (5 Star rated on Yelp!). They had just replaced the condenser unit on the rental property, drained, dried, and replaced the original R22 refrigerant with R407, and inspected the entire copper and chiller system. There was a small green patch where the original A/C installer had spilled a little solder acid flux and it had oxidized the paint. The salesperson from Elite tried to tell me that it was "refrigerant" that had leaked. I knew from personal experience that this was untrue as well. Modern A/C Refrigerant evaporates so quickly; it cannot cause any visible damage and does not leave any evidence behind (does not include damage to the ozone). The ONLY thing Cody A/C did not inspect and repair were the ducts. So, I called someone to clean & check the ducts. Imagine that! As soon as it became apparent to the "salesman" (since he obviously wasn't going to actually clean any ductwork) that I was not going fall for his "bait & switch", he gave me some jazz about how busy Elite was and that he didn't have time to waste. The $2 price was the gas I wasted driving to my rent house in order to have the salesperson from Elite lie to my face.
    - Barbara A.
  • I will take the blame for being an uniformed consumer. I should have researched vent cleaning more than I did. I don't believe that I got a true vent cleaning. They seemed more interested in showing me what was wrong with my HVAC system than cleaning vents. There was one hose attached to one brushes used in any vents and no one checked that the duct work was ok. My house is an older house and I knew when I bought it that the HVAC was old. I just wanted vents cleaned and duct work checked out in back half of house.
    - Kellie H.
  • I did not call the company on the receipt because I don't want to ever see them again.  I hope I am not burglarized in the future because they were free to run in my house.  There were two guys but one of the stayed in the truck.
     If Angie's list really guarantees their contractors I WANT MY MONEY BACK!  $135.00.  Is it business as usual to have a different company show up?  They are not listed in information and the phone number is not listed to the Texas Cleaning.  I don't know whether to call the Police or not.
    - Phillip S.
  • They arrived at the set time, went over the job to be done and then started very quickly. It had rained earlier in the day so I appreciated that they covered their shoes while they were in the house. It took aprox. 2 hours for them to clean our ducts and 15 vents in our 2,000 sq ft home. We are pleased with their work and will look to use them again in the future.
    - Doug H.
  • It went well. He gave me tips on how to do a few energy savings in my house. He also gave me some ideas on projects to do in the future. I appreciate that he was able to fit me in on a last minute schedule.

    - Andrea F.
  • Super nice guys, showed up on time
    I advised them we just purchased the house and the inspector showed pictures where the vent on the outside was so clogged up, it wouldn't close all the way. I showed them where my dryer was and they had the vents cleaned within 10-15 minutes
    Would definitely recommend and use them again
    - Jessica N.
  • I setup a meeting for a sales call as my 16 year old unit had to have Freon added the last 2 years. The unit was recharged in the spring and I could tell it was not going to make it through the summer as it was already not cooling well. The sales person showed up at a convenient time for me and was on time. The sales guy did not try to up sell me to some really expensive unit. My furnace and fan appeared in good shape so I decided to just replace the condenser unit and evaporator coil. He gave me the option of getting a dual phase compressor (I think that is what it is called), which was about $300 higher. It would not have any benefit with my older furnace / fan unit as it was not variable speed to work with the upgraded condensing unit. However, I could get the condensing unit now and if I had to replace the furnace in the next several years I could upgrade to take advantage of the upgraded condensing unit. For the $300 difference, I said that it sounded good to me and I would have a more efficient setup in the future (more on this story later).

    The service guys showed up the morning of installation within 30 minutes of the time I was given. They unloaded everything and got to work in the attic on a 100+ degree day.  All went well until they were almost done in the attic and one of the workers stepped off the platform and through the ceiling.  Fortunately only his foot came through and nobody was hurt. However, it did leave about a 2' x 3' hole in my ceiling. They did patch the sheetrock hole and cut insulation board to cover the hole in the attic. The sales guy called promptly and told me the service guy had called him. The sales guy setup a contractor to call me to fix the ceiling. They came out a couple days later and fixed the sheetrock. The contractor that was used did a good job repairing the ceiling and cleaning up. They were going to come back the next day to paint, but I told them I would take care of it as I already had matching paint. Although some people would ding the company for causing a hole in the ceiling, I feel accidents happen and I actually give the company credit for fixing the issue quickly without me having to hassle them.

    Now for the only complaint which caused the "B" for quality. When the guys got ready to install the condenser outside, the guy said something about it being the wrong one. They double checked part numbers to make sure they had the correct unit and it was what was on the service order. After a discussion with the sales guy, they determined the model of the unit the sales guy sold me didn't actually have a dual phase compressor. The option had been changed to only be on the next model up. They said they would see about getting me the next higher model, but it was now 100+ degrees outside and I wanted AC. It turned out the model they shipped was the right price for that model, but it was just not the dual phase. However, I told the sales guy I would keep the  delivered unit as that is what I originally requested before he brought up the different condensing unit. However, I wanted the $300 back that I thought I was paying to get the different compressor. He agreed to the price discount and the service guys continued the install. I know models change on all products, but I would expect the sales guy to actually stay on top of these changes. In the end, I got the type unit I was originally requesting so I am okay with it, but I was just a little annoyed at the time.

    It took longer for the installation than originally mentioned, but it was really hot so the service guys deserve a break on that part.  

    One last thing to note, the sales guy had mentioned to me that whoever originally installed the unit in the house did not do the plenum correctly. As part of the work, they reworked the plenum. The fan was not changed with this installation, but I can tell the amount of airflow from the duct works has greatly increased.

    Overall, I have used Tom's multiple times and would not hesitate to use them again.  I don't believe they are the cheapest company out there but I have never had a service tech out that didn't seem to know what they were doing. Also, I have never had them doing the pressure selling or trying to up sell to things I don't think I need.

    - Ricky M.
  • Went great. We had to reschedule several times but they were flexible and easy to work with. Good service, fair price for the work and job well done. They put down cloths and protected our furniture from dust/dirt. We did still have to vacuum and dust, but that's inevitable given the amount of vents in our new house.
    - Lisa L.
  • Horrible. They cleaned the dryer vent and removed nests. Unfortunately they did put protection around the vent in a way that would prevent birds from getting in again. 
    Results - more birds, which built another nest, baby birds fell down vent into the dryer. 
    Dryer had dead  birds and maggots. 
    Cost to replace and repair required a new dryer, a blower in the dryer vent, a new vent on the roof. 
    The horrible $100-$200 from each visit ended up costing us close to $2,000.00 once everything was said and done.
    - RICK F.
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Air Duct Cleaners in North Richland Hills

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