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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Sunrooms And Patio reviews in New Caney

  • D
    The initial job requirements, repair design, estimate and scheduled date of service by Brian Logan were very good. Repair was performed by a very professional installer. All was well until a problem arose with water leaking from the soffets at the location of the patio cover repair during a heavy rain. I contacted Brian Logan and left a message but he did not return my call. I called a second time and spoke with him about the problem and he wanted me to text him pics of the area, which I did. He didn't return my call. I then shot video of the leaking during a heavy rain and texted it to him. Still no call. I called Brian again and asked him if he had seen the pics and video, his answer was no. He called me a few minutes later and told me that I had a roof leak and that I should contact a roofing company for a repair. After some conversation, about how he came to that conclusion without him actually being present as it was raining, he wanted me to pay half of the cost for a contractor to modify the patio cover per my suggestion. After further conversation, about customer satisfaction, I told him if he would pay for the roofing inspection I would be happy to have a roofing company inspect my roof. He then asked for me to give him one week to have a contractor come and modify the patio cover. So far it's been three weeks with no repair or communication from Brian Logan. I don't believe Brian Logan intends to make an effort to support his claim of complete customer satisfaction spoken of on his or A1ALUMINUM@AOL.COM web sites.
    - Ed G.
  • A
    - Lanita H.
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Sunrooms / Patio Enclosure Builders in New Caney

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