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Carpet Installation reviews in New Braunfels

  • F
    spoke with Mike over the phone in November 2016. He said he would be available to start Dec 19th and that he typically charges $2.50 which includes mortar and grout. He said that he would service the New Braunfels area. I decided to go ahead and have him come to the house and give me an estimate. We met on Dec 1st. His estimate... All flooring 3071 sq ft @ $2.50 sq ft = $7677 Hardiebacker 25 sheets $570 installed Upstairs ���� surround $800 Undercut stone and entry way tile design $250 Thin set mortar/ tripcharge $500 Master bathroom tile design $2703 Total cost $12,500 Pretty pricey. He didn't take cabinets into account when doing the measuring which is why o think he came in higher than my other bids. Also the trip charge was a surprise, but he said he could start Dec 19th and he came recommended by a friend. So I chose to go with him. Dec 10th, he texted me and told me he would not be able to start until after New Years Day. His excuse was that he had a few others jobs he wanted to finish up so that his guys could pay full attention to my project. This was really disappointing because we can't move into the new home until flooring is complete. It set pur closing date back to Jan 13th. I said okay though. It was the holidays and I thought that this might happen. I texted Mike on Dec 27th and Dec 29th. I called a few times just to get confirmation that his team would be starting Jan 2nd and to make Sure i had everything there for him and his team. I finally got a text back on Dec 30th stating his ta would be delayed another 2 weeks. Again, super disappointing. I told him that this was terrible and that he has already delayed our move in date by 3 weeks. He said he could move it up a week and start on Jan 9th. I said okay, but now I'm back in the same boat with him again trying to get confirmation for Jim to start in 2 days and I have not heard from him. Worst communication ever. Really has impacted my entire family's life in a major and negative way. We have 2 special needs children who need a home and some consistency in their lives. Mike has been delayed us getting into our home unnecessarily because of his dishonesty and lack of professionalism and time management. I think he is probably a good choice for minor $500 projects but nothing more than that.
    - Megan S.
  • A
    My husband talked to Mike on Monday afternoon. We live in New Braunfels and Mike's business is on the opposite side of San Antonio. Even though the distance is great, Mike and Manual were here the next morning! Not only were they punctual, they were a little early. He explained everything that needed to be done. They moved furniture and vacuumed before the furniture was moved back. The carpet looks great! It's flat and all the humps are gone. There is a slight discoloration where the humps used to be, because the carpet was creased for so many years. It's not super noticeable. We may put a small runner down the hallway or try shampooing the area. The main thing is that the humps are GONE! We are very pleased with the work. I would recommend Mike Rodriguez to anyone that needs carpet repair. A++++++
    - Lauren C.
  • A
    I found this company to be prompt, courteous and professional in all their dealings with me. They were very good about placing calls to me and following up on any calls I placed to them. I also appreciated that they were willing to go to the store and pick up the lumber that I had ordered. I would recommend this company to anybody who needed worked done on their floors.
    - Dallas H.
  • A
    Reuben and his crew were great! The quote I received was much lower than the two other contractors I had out. They were quick and very professional. They removed five rooms of carpet and put in the laminate in two days. They even put our beds back the first day even though they weren't done in those rooms so we'd have our beds to sleep in. The guys doing the work were nice, well mannered and very helpful. They even helped me put felt coasters under my furniture when they were done. I would highly recommend them!
    - Marci S.
  • F
    I bought an Angie's List Big Deal to have my carpets cleaned. They  responded right away and set up an appointment. The day and time came, but the cleaners didn't. After leaving 3 messages and waiting hours, I finally heard from the owner that he was out of the country and had trusted his technicians to take care of the job, who had obviously dropped the ball. He asked to reschedule and promised to be here no later than 9 am 2 days later, which was barely tolerable as we had moved our furniture out of all of the rooms and were living in chaos. Thursday morning (today) comes and, once again, no cleaners. I called, left a message, then got a message through Angie's List that their truck had broken down. Really? That's the same excuse I read on several other reviews, so obviously, it's a lie. Do yourself a favor, people, and just go with someone else. These guys are unreliable and unprofessional.
    - Tracy H.
  • A
    The service consultants are excellent. They walked us through all our options and guided us to a great solution. Turnaround time and price was better than Home Depot because we chose carpet from their large in-stock selection. Highly recommend.
    - Gregory L.
  • A
    They were very good in the show room and directed us toward a product we liked. They were very helpful and were able to complete the work in a timely manner. They were able to offer us a reasonable price within our budget. We were very satisfied with the work they did.
    - Fred B.
  • B
    I chose Hoffman floors because of all the great reviews. When I had called, I was told the average cost to carpet a room that size was $1000. Not too bad. I should have taken more time picking out the carpet, but I just took their recommendation because I was really pressed for time. I was in Texas for a short time (I do not live in the house; it is a rental).
    The guy arrived promptly to measure the room. When I called to pay for the carpet, they told me the price was $1800 - a bit higher than quoted. I guess I got a higher end carpet and a nicer padding, which I did ask for... so okay.
    Before the installers arrived, I removed all the carpet and old padding, but I had an area, about 24 square feet, that was tiled. I had planned on renting a hammer chisel and tearing up the tile myself. Home Depot would not rent me the chisel because I have a US Virgin Islands driver's license, and they could not figure out how to put it in the system. I called Hoffman and they told me it would cost around $100 to $150 for their guys to take up the tile before installing the carpet.
    The guys came, tore up the tile and installed the carpet, working within my tight schedule. I was not there, but some family members were. The family complimented the on the look of the carpet and the professionalism of the installers.
    Fast forward a few weeks. I am back in Texas and eager to see the floor. I was shocked to see humps in a number of places where the carpet was lifting up! I called Hoffman Floors, but had to leave a message. I was told somebody would call me back. Nobody did. After three days, I called again. This time, I received a prompt callback. They quickly scheduled somebody to come fix the carpet. I once again had to leave before the carpet was repaired, but a family member took my place.
    But to add just another little tweak, I received a bill for the removal of the tile.... $271!
    - Tami J.
  • A
    Hoffmann's came out and did a walk through of our home, took measurements, and assessed potential problem areas and offered ideas for solutions. They did not have sufficient quantity in stock of the wood laminate flooring we originally picked, but worked with us to find an alternate flooring at close to the same price. Gave us a fairly firm estimate of the total cost. It did turn out that we had to lay a new subfloor in one of the bedrooms which added a bit to the final price, but that was unexpected and in no way reflected on their original bid. Things happen in construction. The crew was very professional and polite and worked really quickly. We replaced 2200 sq ft of flooring and it was a big job. They did a good job moving our furniture and belongings around, covered most everything in plastic to keep the dust off, and swept up every evening. However the dust was a big problem, despite their precautions, and took about a week to completely eradicate after they left. Very, very pleased with our new floor and the job Hoffmann's did. Would definitely recommend them to others and would use them again if needed.
    - Vickie P.
  • A
    We were looking for carpet for our home theater.  I had an idea of what I wanted, but Kurt showed me a new line that was approx half the cost of my original choice.  The carpet looks just like what you would experience in a theater.  Workers showed up on time and took great care to avoid any damage to walls etc. Work was performed in one day, and as usual they were extremely professional and gifted at their craft. Carpet looks perfect.  This is the third time we have used champion floors and I wish we would have insisted our builder use them for the flooring in our new home.  With the several projects they have completed for me they have always had a better value than the other flooring companies I looked into.  This is the only company where I felt comfortable not checking up on them during the process.  They do it right the first time every time.  Thank you to Champion Floors for another job well done.
    - John D.
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Carpet Installers in New Braunfels

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