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Carpet Cleaning reviews in Missouri City

  • A
    UpFront Home Services
    Superb job. My kitchen, breakfast room and washroom floors look better then ever, seriously. I have always hated this tile and now I can tolerate it a few years longer because of the pleasing job Upfront did. I���m a type A personality and reformed perfectionist, so when I esteem a company because of quality work, it���s high praise. From the phone conversation to the worker who follows through, every aspect is thoughtful, professional and kind hearted. I���ve also had Upfront clean my carpet at least annually for the last 4 or 5 years and I believe they have done such a good job, my carpet���s life has been extended. I���m truly a satisfied customer.
    - Janice W.
  • C
    All States Air Duct Pro
    I was impressed with the reviews prior to utilizing the service. I liked that there was a coupon for carpet cleaning services, and after discussion with the husband, decided to go ahead and have the carpets cleaned in two bedrooms. We have a puppy and have fostered several cats last year, and thought since we were getting new bedroom furniture for the master, it would be a good time to have the two rooms animals had been in cleaned BEFORE the furniture arrived. I have always cleaned my carpets myself, and thought I would treat myself and be lazy.... I should have just done the work myself. I got the 2 rooms for $89 package deal, was called within five minutes to schedule the appointment. Scheduled the appointment on a day I was off for an arrival time between 8am-12pm. There was no confirmation or reminder prior to, so the day of when I hadn't heard anything by 10am, I called to make sure I was still on the schedule. I called the number listed for All State Air Duct Pro to have no answer, no answering machine, etc. I called the number back that called to schedule the appointment, got no answer, it went to a voice mail but did not give a company name/number so I was unsure if it was the correct number and did not leave a message. They number with the voice mail did return my call in about five minutes, assured me I was on the schedule and that they should be finished with the current job and on their way to me in about 30 min. I was called at 11:30 to let me know they were on the way. I was called about 30 min later to have them tell me they were at my house (they weren't, they were at the wrong location a block away, but ok), got them to my house and showed them the two rooms I wanted to have steam cleaned. Immediately the upsale pitch started - you need a deep clean, you need your dryer vent done, how about deoderizing the two rooms. I didn't want any additional services, and was flat out asked by the sales person WHY I even had them there if all I wanted was the carpets steam cleaned. I agreed to have them deoderize the two rooms at an additional cost of $29 per room. Work was performed, technician sat and talked to me the entire time his worker did the rooms. I did inspect the two rooms as far as looking at them, technician said the carpet should be dry in a couple of hours, they were paid and left. Again, I have done my own carpets before, and knew it takes some time to dry. 2 1/2 hours later, I walked in to make sure the rooms were dry, and they were a soaking wet mess. Squishy wet. As I had someone coming shortly to assemble the new bedframe, I immediately called the technician back and got a voice mail. I left a message and followed up with a text. I then called the number back that had called to schedule the appointment, left a voice mail there as well. I then grabbed my wet vac, and was able to pull water out of the carpet. 30 minutes later and using a very small wet vac and doing a 3 foot wide section of carpet, I realized I had not heard back from the company, and that I needed to go rent a carpet cleaner just to pull the water out of the carpet so it didn't sit that wet all night long and do damage. I went to Home Depot, got a carpet cleaner, came home - went over my carpet in my master bedroom twice sucking water out of the carpet, and once in the second bedroom we had cleaned. Our master bedroom was mostly dry about an hour later, and the second bedroom was still only slightly damp the next morning. It cost an additional $24 for the rental at Home Depot. As it was Easter weekend, I figured I would hear back from the company on Monday, but over a week later have never heard back from them. All State Air Duct Pro was NOT the company that came to clean the carpets - the company on the paperwork is Houston Texas Cleaning Services. I still have not heard back from them - work was done on the 19th, today is the 29th of April. There was no identifying information for the company on the phone number that called to schedule (no one answered with the company name, no voice mail set up with company information), there was no information on the vehicle that came to the location, the All State Air Duct Pro number information on this website had no one answer, etc. Depending on the way the service went, I had planned to call them back for air duct work, but would not call them back. This is my first time ever leaving a negative review, I have had awesome luck/service from everyone on Angie's List prior. I gave a C overall rating because they did clean the carpets well, but did not complete the job in my opinion as carpet should not be squishy wet after cleaning 2 1/2 hours later. I gave the B rating on price/value because the upselling began immediately. I gave the D rating for quality and Responsiveness because of the water left in the carpet, and lack of response when calling with the problem the same day. I gave the D rating for punctuality because while they may have squeaked in at 11:58 for the window, there was no communication until I initiated it. I definitely would not use this company again. They could have made this right the same day, but chose to not respond to calls or texts.
    - Sarah H.
  • A
    Sears Carpet & Upholstery Care
    Specialist Don G. and his assistant Darryl were very professional, and courteous. After accessing the work and going over the paper work with us, Don explained in detail what he and his assistant would be doing, and if we had any questions feel free to ask. Their work was efficient and clean. I give them a rating of 5 Stars.
    - Estella B.
  • A
    Better Than Ever Carpet Care
    The service provided was performed in a manner we have come to expect from Juve Rodriquez. An appointment was easily arranged and charges are carefully explained. Mr Rodriquez always arrives exactly on the appointed hour an completes work to be done in an efficient, expedient fashion. We have used his service on a number of occasions and the routine is always the same, and the results speak for the themselves. The carpet and furniture cleaned look in fact "Better Than Ever." After a number of unsatisfactory experiences with other carpet cleaning services it is a pleasure to deal with someone who has as his primary goal complete customer satisfaction.
    - Donald K.
  • B
    Detail Cleaning Services LLC
    The pros: The house was cleaned pretty nice, especially the bathroom. The lady who cleaned the bathroom did a great job. The cons: Two people showed up for cleaning, one speak some English and another doesn't, which make communication a bit difficult. I'm not quite sure if it's the communication issue or something else, they missed several spots. When doing the quick walk through after they finished, I found the window/sills is not cleaned (which they claimed they did), so I asked them to clean it again. Later that day, I also found some light fixtures not cleaned. Another strange thing was that another lady showed up in my house out of no where during the cleaning while I stayed in my room working. I walked out and found they're talking in one of the room; at the beginning I thought she's one of the drew (late maybe?), but then she left...........!! I really don't like it when people just walk in of my house without my permission. Anyway, for the price I paid, I will probably hire them again. But, next time I know, they need full attention!
    - CHANGHSIN L.
  • B
    Clean As A Whistle Inc
    They did a good job. They were good. He was very professional. There was one worker. The work took a couple of hours. They did good. I don't believe that anybody is that excellent. There is room for improvement from everybody, including them.
    - Gale M.
  • A
    Clean As A Whistle Inc
    It went fine. They came here twice and it was fine both times. They did an A job. I checked around with some other places and they were just about the same money. I would used them again

    I think they are honest and said they would come and do it for a certain amount and they did. They got done and they were out of here. Everything looked fine. They just sent one man and he was okay.
    - GEORGE D.
  • A
    Clean As A Whistle Inc
    I had them come to clean the carpet because of pet stains. They were very transparent that the stains would come out completely, which was true. I appreciated them telling me that ahead of time. They did a good job. They were clean and didn't leave a mess in the house. The cleaning was in the back of the house so they had to bring their hoses all the way through the house but they cleaned up after themselves. It took two workers 30 minutes to clean the one room.  They were professional and worked well together.
    - Leslie S.
  • A
    Best Steam Carpet Cleaning
    Chris was an absolute pleasure to deal with. He was extremely friendly, professional, and went out of his way to make sure that everything he was doing was ok with me. Whether it was asking if I wanted free pre-treatment, pet stain enzymatic, or moving furniture, he always asked prior to doing anything and was happy to accommodate any request I had. I did pay to add the steps to the job once Chris arrived and he gave me the up front cost with no issues. All in all, it was a pleasure to do business with him and I will definitely be using him again.
    - Jeff H.
  • A
    R&R Steam Clean

    Looking back over the last ten years, this carpet cleaning was the best we've had in all of that time. The man doing the cleaning took his time and thoroughly cleaned. Our carpets have never looked better! He answered all of our questions. I wish I could attach a photo as the carpets just look that good!!! I wish everyone could see how good our house now looks!


    - Cynthia L.
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Carpet Cleaners in Missouri City

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