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Window Replacement reviews in Mesquite

  • A
    We had Renew Home Exteriors replace our siding, windows and gutters. We weren’t sure how things would look and Michael’s wife used a computer program to help us see how the siding and shutters we picked would look on our house. The window installers were perfectionists Stan wouldn’t finish a window until he thought it was perfect. The siding installer Shaun worked from early morning till late evening for seven straight days so that the gutter installer would be able to install our gutters. We had a minor problem with a couple shutters but David jumped right on it and replaced the shutters. When the gutter installation staff arrived they didn’t know that I wanted a 6” downspout and said they complete the job except for the special downspout and would be back on Monday to install it. On Sunday the lead installer for the gutters saw that we might have rain on Monday and knew I was very concerned about possible flooding without my downspout so Sunday afternoon he showed up to complete the gutter installation. I was very impressed with the entire process and the final product. I felt like the entire team treated me like a long time friend that they wanted to impress with the installation skills.
    - Michael G.
  • A
    Affordable Siding and Windows did an outstanding job of replacing our siding and installing a new window for us. Mr. Elizondo was wonderful to work with and kept us informed throughout the project. He answered our questions and really went the extra mile to make sure that every detail was taken care of. His crew members were courteous and did a great job. We highly recommend this company.
    - Pam C.
  • D
    Good quality products. Foreman told me they were finishing up the last few details and I signed off. They didn't finish that day and worked all the next day. He stood over me and watched while I filled out the survey form. I was very uncomfortable. Months later I'm still finding trash they left behind, nails in my driveway, etc. front door wasn't locking. Called and asked for it to be adjusted. Got ignored a few times until I threatened to post a bad review. Got a call from the head of production. He apologized and told me what he was going to do to fix it. None of what he said happened except they did adjust the door. Even that was disappointing. The foreman who ran my job originally came out. Was obviously in a hurry to get out of here. Two times he told me he was done and I checked his work only to find it wasn't done right. The third time, it finally worked. We paid a premium price for a top quality product. Too bad the people who handled us were not up to the standards they claimed in order to get our hard-earned money. We are very, very disappointed.
    - Ben P.
  • A
    I couldn't be happier. My windows are beautiful. This was absolutely the best experience I have had with any kind of work on my home. When the windows were ready Logan scheduled installation right away at my convenience. The crew was great! They were very professional, polite, and kept things clean. They also got here on time and finished in just a few hours. Logan did come by and check on the progress and came back when they were finished. They were all so efficient and nice I wish I could hire them to do all my renovations.
    - Cheryl D.
  • A
    AN EXCELLENT COMPANY 5 STAR RATING FOR ALL INVOLVED ,,WILL USE AGAIN SOON FOR MY ROOF ,,I AM VERY HAPPY TO RECOMMEND MICHAEL AND DAVID,,TO MY FAMILY AND FRIENDS ,,THE NEW WINDOWS AND SIDING MAKE THIS OLD HOUSE SHINE AGAIN.
    - Marian L.
  • A
    Went great. Russ was very good at explaining what he was doing and the results he found. The report he provided was more than I had expected. It allowed me to decide which follow-on procedures to perform.
    - Don W.
  • B
    Sadly, this did not go well. I had high hopes for this company. Great reviews. We have had issues finding someone to replace all our first floor windows on our front exposure. We have two windows that are not standard shape with a somewhat cathedral transom stacked over a rectangle window. With most companies after we send pics of these two windows they say sorry, no can do. Brennan agreed to tackle the problem. They were using Milgard windows. Sadly Milgard could not replicate the existing grid design within a single window construction and that would have meant white grids showing in our upper open transom area all within a wood-framed interior window - ugh. They also were not sure they could manufacture the current two-stack window that would leave the transom grid free. We suggested perhaps a restructure of the windows. Sorry - no can do within the current exterior design concept. Okay, if you can't, you can't - But here is our problem with Brennan. During this entire discourse between us and Brennan there was no communication of issues or reasons we had no info. Just "crickets" after a response of I'll get back to you - for days and days. I would have to email the rep and wait and wait and wait. Then finally would get a response of "sorry, I was waiting on...." We kept trying to work with them, but more and more we got the impression that they really did not want to do the job - and we would be fine with that response - but tell us - don't just leave us hanging - that is Bad Business. We started this process 9/13/16. The last communication took 8 days and came 10/26/16 and like others came after a specific request to please respond. Ultimately, Brennan initially agreed to tackle the project, but really could not or did not want to deliver. If you have regular windows and don't need to communicate with them, they may be a great company.
    - Kathryn G.
  • C
    Two of 20 front exposure windows are not a standard shape window - not even when combining two standard shapes, which is what most "custom-shape" vendors do. J & M Website stated they did special custom shapes - that they excelled at it. When I called the company, the secretary put me on hold to check with the owner. I sent pics. They responded that they could not make the special-shaped windows. I posted that their website was misleading. The owner sent a message to contact him that they did do special shapes - hmm I thought she asked the owner - said his name was Martin. At that time I was working with three other vendors, so to be fair to Martin, I didn't call again. Alas, those vendors have not panned out either - seems fabricating custom shapes is not worth the trouble or involves a skill set and product that existed in 2000 but is a not easily found in 2016.
    - Kathryn G.
  • A
    We started with Bobby and Elsa in September of 2014 and it was a long remodel.It was April of 2015 when the majority of work was completed! We were camped out in our bedroom for 7 months but it was well worth it !! Bobby and his crew tackled it all! We had our kitchen, breakfast room,dining room, living room, game room, office, guest bath(beautiful travertine walls and flooring installed), and laundry room totally redone. We now have engineered hardwood throughout. Picture frame paneling was removed in the living area and beautiful crown molding and 5" baseboards were installed.Glass paned barn doors now separate the den area from the main living area - still keeping it open but providing privacy when needed!! I know I am forgetting other great touches Bobby recommended! Our home is now more structurally sound than it was before and definitely more beautiful!! Working with Bobby was easy, he is extremely knowledgeable and offered many great suggestions, plus told some great stories! We were always kept informed by Elsa. She was merely a text or a call away. She would give us the daily schedule on who was coming and when - as well as suggestions on where to go to get the best deals for the myriad items we needed in such a large remodel! At the time, the head of his crew was Salvadore and he was excellent to work with. The crew was very respectful of our space, always asking permission if they needed something in our home and notifying us of when they would be leaving /coming back.Each evening our space was cleaned as much as possible! With any remodel they can be frustrations - kind of goes with the territory! If we ever had a problem or were unhappy with the way something looked - it was always resolved to our satisfaction . Bobby and Elsa do the right thing. They are honest and have great integrity. Those qualities are hard to find these days!! We can't wait to "grow our money tree" so we can start on our master bath and Bobby and Elsa will be our choice!!
    - Sue B.
  • C
    Had a 8:00 am install, called Mark asked where crew was, said we had a 12:30 install. I asked him twice 'bout time an it was conformed at 8. Crew arrived at 'bout 12, installed windows, I noticed a screen was missing on a window. Informed installed, he said hav to order screen, 1 week an be back to install. This all started on 7/11 an it's now 8/9. Talked to Mark 3 times each time giving 3 dates for screen. Still no screen. Eager to hear from provider 'bout this incompleted job.......
    - nicolas p.
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Window Replacement Installers in Mesquite

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