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Urgent Care reviews in Mckinney

  • D
    At the front desk, I was told that they "couldn't verify" my insurance and that I'd have to pay all expenses out of pocket.   Even with my insurance card in hand and run through the system, she said, "It shows you're insured but I can't verify what they'll pay for, so you'll have to pay in full today and we'll try to get ahold of them Monday so that you can get reimbursed."    It seemed awfully fishy to me, but I was in a tight spot and needed for my daughter to be seen. 
    She saw Dr. Taiwo, who was very friendly and professional.   He ordered a few tests, got a diagnosis and told us he'd call the prescriptions she needed to the pharmacy.   Because this happened on a Saturday evening, we had to call her meds(4 different prescriptions) into a 24-hour pharmacy pretty far from our home.   
    I got to the pharmacy and realized he'd called in pills and not liquid.  She has a long history of tube-feeding/non-eating/difficulty with swallowing (all outlined in her medical history which I gave the nurse) and cannot swallow pills.   I explained this to the pharmacist, who tried to get in touch with the urgent care center.  The number provided on the prescription pad was for some place in Mequite, Texas (over an hour away) and not the Urgent Care center itself.  Even the address was different, which was strange.   I had to rummage through my phone to get their number, which went unanswered because the clinic was then closed - there was NO way to get in touch with the doctor to change the prescription. 
    The next morning, I got a phone call from the clinic - this time, the doctor on call (a different doctor than the one we'd seen the night before) was VERY short with me on the phone.  He insisted that a "child her age ought to be able to swallow a pill" and told me that if he had to call in a liquid, "she won't get much benefit".   I tried re-explaining her syndrome and history, asking if we could make a substitute or adjust the liquid dosage; however, he would NOT listen.  He just told me that he'd call in the liquid but doubted it would do any good.   He then hung up the phone without saying goodbye.  My daughter and her GI syndrome apparently ruined this man's day. 
    Of course, when he re-sent the prescriptions, he prescribed the medications in PILL form with instructions for dosage in MILLILITERS.   And he did not sign the electronic prescription.     The pharmacy tried to call him yet again and the number given on the prescription was, yet again, some random unmanned phone with a Mequite area code.   I had to provide them with a number.    When the pharmacist called, the receptionist said she'd give the message to the doctor and he'd try to get to it. 
    For all the time wasted driving around and making phone calls, we might as well have just waited until Monday to see our pediatrician.   Honestly, this place is a little shady.  Dr. Taiwo was great but everything else is just...off.   Next time, I'll drive back to Legacy ER or to Children's Hospital Urgent Care (they are much further away, but worth the drive for us).   I'm SO sorry I decided to go to the closest place - I really thought that dragging a sick child across town was a bad idea.  Boy, was THAT wrong!


    - Mary K.
  • A
    The doctors are nice and compassionate. They listen to us. They are not adverse to people using alternative forms of medicine. If people want to use more natural types of medicine, they don't see it as a deterrent; they see it as a good thing. They appear to embrace both Eastern and Western medicine. We are seen within 5 or 10 minutes. They are not overly busy. The office is clean, nice and comfortable. They are open later on Saturdays. They close at 7 on Monday-Friday.
    - Wendy S.
  • A
    **Just for a bit of background, I had seen my PCP 3 weeks ago for a terrible sore throat, headache, swollen glands and fever.  He said it was "just a virus" and told me to rest and drink plenty of fluids.   When the symptoms didn't get better, I went to see him a week later.  He still passed it off as viral.   I waited another week, then symptoms of fatigue and joint pain started - I decided to go back, but he was booked.   So I found E-Care after doing a quick online search.**
    I came in just after lunchtime and there was only one family ahead of me.   The waiting room was clean and bright and the front desk person was very pleasant and helpful.   The triage nurse was very friendly and efficient - she asked lots of questions, took time to listen to the history, and seemed genuinely interested in helping me out.    The same with the nurse practitioner who saw me later - very amiable, professional and had a great bedside manner.     Because of their attention to detail and their willingness to listen, they were able to determine that I'd probably had an undiagnosed Strep infection.   The NP immediately ordered a throat swab, bloodwork and an EKG, all of which was performed in a timely manner.    
    As the results came in, the NP and/or the RN would come in and apprise me of their findings.   They were very thorough in their explanations and gave detailed instructions about how to proceed with follow-up care.     I am VERY glad I came in today, as they suspect this could be Rheumatic Fever (the last test result confirming this will be in within the week) and I am certain my PCP would have missed it.    I should mention that at NO time did the staff ever blame my PCP or make disparaging remarks, even though it now seems pretty obvious that he should have done a Strep test from the beginning.   
     I was really blown away with the level of care I received here and I would certainly recommend this facility to anyone who has an urgent need (or even a not-so-urgent need...they apparently also do routine stuff, too).
    - Mary K.
  • A
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    - Sarah H.
  • A
    great experience
    - Kelly K.
  • F
    Was a very cold and sterile visit. Doctor was not friendly and didn't stick around to answer any of my questions after waiting in a waiting room for over 1 hour.
    - Mary S.
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Urgent Care Centers in Mckinney

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