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Appliance Repair reviews in Mckinney

  • A
    We have been with BFS for 7 years now and have really been happy with our interactions and the service provided. The techs (usually we see Loren or Damon) are very professional, careful, and thorough. Often, they'll show us ways to fix or maintain our appliances to help reduce the need for bigger repairs in the long run. Brandy, who answers the phone, is very pleasant, helpful and easy to work with. TJ, the manager, is very kind and professional. When we had to replace our lemon of a refrigerator, he went over our options and the pro-rated reimbirsement process. During the height of summer and freak weather (cold snaps or high winds), wait times for non-urgent repairs can be longer, as people who lose heat or A/C will be bumped to the front of the line (as they should be). We have never waited more than 5 days for a repair and when our main A/C unit went out, they arrived the next day. Being patient, outlining your problem clearly and succinctly and not getting fired up if you can't get next-day service will go a long way in helping with your satisfaction. These guys are really good at what they do but they can only be in one place at a time. Our warranty plan has paid for itself every year and the service we get through BFS beats the manufacturers' extended warranties hands down.
    - Mary K.
  • A
    A+ Certified Appliance
    It went great. The initial inspection revealed that we would need a new compressor. They needed to order the part, which would take a day or two. They came out again on Thursday and determined after a further inspection that we did not actually need a fan but needed to remove some ice build up. This was an easy fix that did not cost much.
    - Maria I.
  • A
    Vee's Appliance Repair
    Vee was prompt, friendly, obviously very knowledgeable, professional and the cost was less than expected. He took the Dyer apart cleaned it and replaced the broken parts and put it back together in about one hour. Super workolije the day it was new. 8 Year old dryer. I will definitely use Vee again.
    - Adrienne T.
  • A
    Appliance Rescue Svc
    We were lucky that they happened to have a technician in the area who arrived within 2 hours of my original call. The technician was extremely professional and very quickly diagnosed the issue, which was a worn ground wire. He had it repaired and functional in less than 30 minutes (more like 15). Given it was such a quick fix, he then spent some time talking to my wife and I about the other appliances in the kitchen with helpful hints, warning signs for maintenance, etc. This was certainly above and beyond what we expected, and won over my wife as a client for life. They were not cheap, but I didn't care given the speed that they were able to come out and fix the issue. Very pleased with the whole experience.
    - Susan W.
  • C
    Appliance Rescue Svc
    Repair tech was very friendly and approachable, even taking time to look at other appliances without being asked and making recommendations on care and use. He also provided his opinion on the best replacement units to get when the time comes. Unfortunately he potentially twice misdiagnosed the root cause of the problem he was there to address which possibly added to the repair cost. On the initial visit Mitchell believed that the problem was frost building up behind the back fan assembly allowing ice to form around the temperature sensor. The recommended course of action was to replace the fan assembly ($433 for parts and labor) which also held one of main thermostat sensors. I did indicate to him that I had followed the diagnostic routine that is printed on the back label of the unit and it was suggesting that the controller board was malfunctioning. He assured me that he had seen the issue multiple times and was confident that the fan assembly replacement would fix the issue. The next day I noticed that the same problem existed - display indicating the appropriate set temp. (36 degrees) while the actual measured temp. was still in the high 50's inside the fridge. Mitchell returned and indicated that he believed that another sensor was also bad and needed to be replaced which he replaced for the cost of the part (around $45) and no additional labor charge. The problem persisted after this, and on the third visit he replaced the controller ( ` $200) again with no additional labor charges. Mitchell also deducted the price for replacement of the second sensor from the cost of the controller. In the end I payed close to $700 for what potentially should have been a $350 repair. I say potentially because I failed to request that he leave the old fan assembly unit in my possession, so that if the new one failed to resolve the issue as happened here, I could have reinstalled the old unit when the controller was replaced demonstrating that the fan assembly was not the issue. I did not do so, so I can not say with 100% certainty that multiple problems did not exist. In talking with Mitchell about there not being better diagnostic capabilities available to repair technicians, he did tell me that since they are not an authorized Samsung warranty repair shop they do not have the access to the same diagnostic capabilities that a warranty shop would have access to. In the end my fridge works and at a fraction of the cost of what I would have paid for a new model with similar options. Did I pay for parts that weren't necessary? I think it is likely but can't prove it. Lessons learned - request to keep any part replaced. If additional parts are required you can reinstall the 1st part replaced and determine if it was contributing to the problem or only replaced on suspicion. That said, maybe I'll get more life out of the unit with the "additional" new parts. Also, it might be advantageous to go with someone that does warranty work for the brand you are having repaired, as in this case, maybe they would have had more diagnostic capabilities and zeroed in on the root cause the first time around. Overall I'd give them a B - or a C+ on this repair. Did I overpay? Probably. Could I have taken steps to avoid this? Yes. Would I use them again? Probably/Maybe.
    - Lee B.
  • B
    A Affordable Appliance Services
    Bought a service coupon from Angie's list and used it towards the visit. upon arrival, checked the dishwasher and concluded that the computer motherboard needed to be replaced. Quoted a price that was almost 3/4 of a new dishwasher, and said as-a-matter-of fact-ly that the price included his margin. we ended up not repairing it but bought a new dishwasher. so the service coupon basically was used towards a service call.
    - Hai W.
  • C
    AAA Appliance Repair
    (I waited over a week to see if they replied to my concern before writing this) They knew the make and model of the cooling unit and could have told me over the phone that being a "sealed" system, I needed to send it to the manufacturer. Nice guy who came to our house, but he took three minutes to look at it and then tell me the above recommendation. (More time was spent writing up the invoice & collecting payment.) I know it costs $ to "roll a truck," but $86 & my time away from work was not acceptable. More companies need to be like Burnside HVAC in McKinney that once save me a service call fee by first talking to me on the phone about a problem that self-corrected. AAA Apliance Repair needs to train their people to do the same! Caveat emptor and get recommendations from friends that have dealt with a repair company first.
    - RANDY S.
  • A
    Sears Appliance Repair
    I don���t remember how much they charged, but I do remember that I found out later that I could have got it for less through someone else. They try to sell you service contracts. They were very quick to respond, and the work was done very quick. They left the area very clean. The technician was excellent at explaining everything.
    - Judith W.
  • A
    Vee's Appliance Repair
    Vee promptly showed up and started taking apart the shelf guides and rear housing wall with obvious knowledge of what he was doing. No hesitation nor guessing, went right to the problem motor and actually REPAIRED it. He could have gone to the truck and grabbed a new motor to crank up the total bill, but, NO WAY. He carefully & precisely repaired the existing motor. After a full month has passed, the unit is still pleasingly quiet, running quite well. It was a pleasure to meet this gentleman, who did outstanding service. Keeping this company on file for future use!!!
    - Ernest R.
  • C
    A Affordable Appliance Services
    Well, first Joe came in said water is leaking from refrigerator hookup line & he used crazy glue. It didn't work,he said I can do it by myself. Which I did. But, that was not it was leaking, it was leaking from ice maker 's drain was clogged. Joe fixed charge $69+99=168.00 total price paid, paperwork says 30 day warranty
    - P P.
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Appliance Services in Mckinney

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