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Repair & Maintenance reviews in Mcgregor

  • A
    The washer stopped working mid cycle. Joe did a quick assessment on a Monday afternoon and determined that the pump had gone out. He also ordered a new door assembly because I frequently got an error message for that. He told me the parts were available and he would be back Wednesday to replace the parts. He called that morning and came promptly at the scheduled time. He was very friendly, professional, and made sure it was the washer was working properly before he left.
    - Ruth Ann N.
  • C
    From the customer service standpoint they told me they would call me and give me an update on the status of my repair and I had to call them and then I left a message and then they said they would call me back and they didn't so I had to call them again. Then they told me they had to send the watch up to Atrotone Blvd to have the watch repaired and so from the customer service standpoint it was poor. The fact that I had to keep calling them and they told me they would call me back and they didn't and that happened to me at least twice. I'm actually having to take the watch back because I want them to look at it again because I noticed there's something loose in the watch but after spending $299 I'm having to hake it back. They were at the right end of what I was willing to pay to repair the watch.
    - THOMAS B.
  • F
    After about 12 trips here(since MAY!), they have not fixed the icemaker AND now the water line in the fridge is leaking slowly—ice is formed on the back and ceiling of the fridge! Additionally, the door with the ice & water(a french-door fridge) is now a little sprung so the doors don’t meet flush with each other!!! They ignored me often and I made many calls to their offices. I have now filed on them in small claims court hoping to get enough to replace this fridge! I have written certified letters to the owner, Thomas Busch( but his name is listed as THOMAS CAMPBELL on their website) and Chris Pavelka, service manager! The letter came back from Waco, NO FORWARDING ADDRESS and Mr. Busch just called this morning to say that they don’t except mail from the Round Rock, TX office, so he just got his in the Waco office!!! I just think I’m getting a huge runaround from these people...why doesn’t any yellow pages list his Waco office, phone number and address??? I am very frustrated and frankly, confused about these folks!
    - Deborah L.
  • A
    The experience was just fantastic.  The repairperson called to arrange a time to come initially.  He there right on time and quickly found the problem.  He said that he had to order a part and told me that it would probably be in the next day.  As promised, the part came in and he arranged a time to come.  He came again promptly and repaired the washer quickly and the price was reasonable. I would definitely call the again if I have a big appliance that needs to be repaired.

    - Vern C.
  • A
    Ray was running a little bit late to my appointment (about 30 min.), but he called ahead of time to let me know he would be a late.  My original quote was for $150, but after he checked out the piano and saw that it hadn't been tuned in a long time and was way off pitch, he gave me the option of doing a more thorough (and more expensive) tuning this time, which I chose to do.  He was very friendly and professional, and I will use him again in the future.
    - Lauren L.
  • A
    We were preparing to go out of town the next day and our washer went out as we were trying to get all our clothes washed for the trip  McMullen's came out on short notice when we told them our problem.  We were very satisfied with their service.
    - David D.
  • A
    It is always a very good experience. They are very punctual, reasonably price, and confident. They are also professional, prompt, and efficient. I have been using them for about ten years.  I would recommend them to anyone.
    - Thomas W.
  • A
    He diagnosed the problem and repaired it.
    - David D.
  • A
    The repairman was very professional and performed the work in a timely manner.
    - David D.
  • A
    Very well.
    - David D.
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Repairmen in Mcgregor

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