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Leaf Removal reviews in Mansfield

  • A
    Custom Landscape
    Juan was very professional. He came to my house and looked over the entire yard. He gave me a quote with options and told me when he could start. He was there with his crew and did an outstanding job. What takes us 2 days his crew did in 2 hours! Very impressed with the service and attention to detail! I have a large yard with a lot of oak trees.
    - Becky C.
  • F
    Baldi Gardens Inc
    We thought we had found the right company after meeting with Guiseppe and our account manager Randall. We were told we'd receive the best customer service and the highest level of attention to detail with our landscaping, yard and flower bed maintenance. From the very first week Baldi began providing service (May 15, 2017) we had areas of grass that were left uncut and edges along fencing where the grass was left long in places. We found out after three weeks of service when our account manager finally came for an in-person inspection that the work crew had been using a riding mower for our small yard instead of a regular push mower; this had left strips of grass uncut and large clumps of clippings throughout our back yard. In June when flowers were planted the crew planted them in the mulch and not the soil so the flowers died quickly and had to be replaced; the second round of planting resulted in the crew puncturing our drip lines in three places and we were not notified of the damage. We found the damage on our own as we were leaving town at 4:00 a.m. and repaired the lines ourselves. When we discussed this damage with our account rep we were told that "these things happen" and were offered no reimbursement for the expenses we incurred for repair. We were repeatedly told that a better trained crew would be sent to service our lawn, but it literally took our account manager having to come on site to physically show staff the correct way to mow, edge and trim. This wasn't rocket science, so it appeared to us that more than one member of the crew just didn't care about their quality of work, which was not what we were expecting. The final straw was at the end of August when we went out of town. The week before leaving town we had notified our account manager on a Monday that there was a leak at the double check and were told it would be Saturday before it could be repaired. There had been a little over an inch of rain that week, so we thought that would be enough water for our landscaping to wait for the repair that Saturday. We came back to town the following Monday night to find that the repair had not been performed by Guiseppe Baldi and our landscaping had not been watered in 7 days in the Texas heat. Our grass had dead spots and some of our landscaping had wilted and was drying out. A call to both our account manager and Guiseppe Baldi yielded only excuses as to why the repair was not performed, claims that a voicemail had been left the Saturday the repair was supposed to have taken place (but we have no record of receiving this voicemail), and that Mr. Baldi felt he was doing the right thing by not moving forward with a repair without our approval when we had specifically requested repair the week before. Still no attempt was made to come and fix the issue, leaving us with no resolution on when we could use our sprinkler system without water shooting up in the air by the front curb while the system ran. We called our plumber (a reputable company that has been in business for over 30 years in our city) to request an after-hours repair the day we got back in town. The repair was performed, Baldi was notified and Guiseppe Baldi took it upon himself to not only send us a very unprofessional email indicating that we had poor judgment, that the action our plumber took was "illegal" and then proceeded to personally leave harassing and defamatory messages on all social media outlets our plumber's company has. Our plumber's company was inexcusably and inaccurately accused of wrong doing, when in fact the repair had been made within city code and included a city inspection verifying the work had been done correctly which we have a copy of. All because Guiseppe Baldi was "not given the chance" to earn the money to make the repair and we went with the second opinion our plumber's company gave us, which is any homeowner's right to do, and perform the repair as quickly as possible the night we got back into town. Guiseppe Baldi terminated us as a customer in his unprofessional email calling us "unreasonable", however we were grateful to have been let out of the service contract we had been abiding by while we had attempted for Baldi Gardens to live up to their reputation during the 3 1/2 months this company serviced our lawn. Needless to say we definitely can't recommend this company.
    - Kelly B.
  • A
    Pounds Landscape Maintenance
    Mr. Pounds was on vacation when I first called, but a couple of days later he returned my call. He was courteous and understood our situation. He even took a look at the problem using Google Earth while we talked. I asked him for an estimate, and he said he didn't do estimates, which confused me. I told him that I only had $300 for this project, and he thought that two men could do it in 3 and a half hours for that price. We agreed to do the project on the Saturday before Labor Day, and he took my credit card number as a hold, although we planned to pay in cash. Two of his men came at 9:00 a.m. and worked until 1:30, an extra hour over what was planned. I called Mr. Pounds at noon and reminded him of our cash limit, and he said they were almost finished, so we could count on the original cost he had quoted. He was as good as his word. The weeds and trees were cut down to the ground, and they left the yard very clean, with just a few leaves to show they had been there. They carried it all off in a trailer, as agreed. We were pleased with the quality of their work. The men worked quickly and efficiently. I would definitely use their services again.
    - Sally H.
  • C
    Prime Landscape Services
    At first they were OK. They mowed and trimmed my yard. When I asked for leaves to be cleaned up, they did just fine. That was last year Over time they have gotten worse. They don't do things I ask them to do. They do things I don't want them to do, without asking. They charged me for yardwork I didn't request twice in the past 4 months. The first time they took the charge off my bill, this last time they ignored my repeated requests. This last spring I asked them to trim my bushes. They ignored my request. I called twice and never got anyone to call back. I hired a tree trimming company to trim my trees and they volunteered to do the job. Otherwise I would have been out there in the yard myself. I asked them to pick up my leaves late last fall. They trimmed my bushes instead. Then they charged me for it. It took me two calls to get them to take the charge off and come out and clean up the leaves. I've just become sick and tired of their carelessness and lack of professionalism.
    - Diane E.
  • A
    Baldi Gardens Inc
    unknown
    - Gerald M.
  • A
    Southern Sons Landscape Management LLC
    unknown
    - Russell S.
  • A
    Baldi Gardens Inc
    They arrived early, went to work and cleaned up our yard in the allotted time.
    - Gerald M.
  • B
    Junk King Fort Worth
    They removed the leaves as requested; however, the price to remove ALL the leaves was way too pricey, therefore, we did not have them take all the leaves.
    - Gerald M.
  • B
    Baldi Gardens Inc
    They were not able to remove all the leaves as planned due to time constraints.
    - Gerald M.
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Leaf Removal Services in Mansfield

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