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Flooring reviews in Mansfield

  • A
    Pro Wood Floors Texas
    It was a pleasure working with brandon of pro wood floors texas.Hiring contractors can sometimes be scary but Brandon made it easy.He showed up on time..did great work...gave me good price and answered all the questions I had for him.Thank you Brandon for everything!
    - Mike K.
  • A
    Greg was extremely professional and courteous.  Of all the companies I called for an estimate, he was the only one that showed up on time and was prepared.  He gave me a detailed estimate that was fair and let me know exactly what he needed to start the job.  He was on time every day and worked quickly to get the job done.  If I made a change to the order, he would email me to confirm the change we made so I  wasn't surprised at the end and I appreciated that.  My bathroom looks amazing and I would recommend Greg to anyone that needs flooring or remodel work completed.  He did a fantastic job!
    - Jessica D.
  • D
    Ged's Floor Store
    Not happy! Bought vinyl flooring, carpet, underlayment for laminate and 1/2" padding for the the carpet. I spent over $2K there for this project. The pad for the carpet was not used, not opened and is still as they sold it to me. I called them today to ask about returning the carpet pad and to also ask about purchasing more underlayment. I was told they normally don't take padding back but they would this time and charge me a 25% restocking fee!!!!! So basically they want me to pack this in my vehicle, drive there and just be all happy and feel special about losing between $50-$60 including the tax. Now, as stated this pad is still as it was sold to me, in its original packaging from them so all they are going to do is resell it and not at a discount to the next victim. I wanted to use the return amount to purchase more underlayment from them! This company will NEVER EVER EVER EVER get my business again. (Taylor Swift voice)
    - Rosalyn N.
  • A
    Bella Casa Remodeling Experts
    Everyone my husband and I interacted with were extremely professional and courteous towards us and our home. We have had other renovations done to our homes before and this was by far the smoothest remodel we have been through. The sales staff was extremely knowledgable and the crew was always prompt. Each question we had was answered with enthusiasm, and they recommended several options for us to choose from. Neal really went the extra mile and the final product was breathtaking. Our house feels more like a home and less like a place that is merely occupied. I think my favorite part of working with Neal and his crew was being able to leave them my house keys, without any concern over how my house and possessions would be respected in my absence. Trustworthy, reliable, friendly, and topped of with quality work is what sets this company apart from the rest. You guys are awesome, I only wish we would have found you sooner!
    - Lauren Y.
  • F
    Torres Flooring
    My job usually requires that I am often away from my home, so my wife ended up finding George through Home Advisor and also seeing that he had a page on Angie?s List as well. He came out to the house to do the estimate. He brought his daughter and 5 year old daughter to our  property, which is a bit unprofessional but the least of my concerns. He took the measurements and gave my wife a quote. Everything sounded okay so we proceeded. He then said that he would need about $500 to start for ?supplies?.  My wife paid this to him in cash before I was able to get home to meet him initially.
    At this time, he also let me know that he used a part time sub contractor to do the refinishing portion of flooring, because he himself only does the installations.
     Once I realized that we were going to use his services for the flooring project. I asked him for a list of references. He told me that his wife would contact us the next day to give us that information. Sure enough, she sent us a list of names and numbers that next day. We proceeded to contact all of the people he gave to us, hoping to plan a visit to the potential work that he had completed. But for every reference, every time we were about to meet, there would always be some reason for postponing the meeting. Got back in touch with George to clarify that these were valid, at which point he let me know ?well they should answer, they?re my friends.? He ended up giving me a list of his FRIENDS as opposed to  clients for whom he had actually done work.   I still decided that this information was still more valuable than no information. After multiple attempts to schedule a meeting with any of the references without luck, I decided to contact George for a refund. He initially said that he would be able to refund half of the money and also the supplies. I agreed to that, hoping to be done with his business. I asked if I could get a receipt so that I could also return the supplies. He refused to give this to me. Again, I conceded in hopes to just be done with his company. He said that he would talk to his partner and that they would get back to me the following day.  
    I never heard from them after that until I tried to reach out to them myself.  I contacted them and asked about the refund, at which point they let me know that they were not going to be refunding any of the money I paid. We exchanged words which led him  to telling me to ? Do whatever the h*** you want? .   I tried to let calmer head prevail and give him a call back the next day. Usually his wife answers the phone, takes any messages for him, and then has George call you back. He actually answered this time, and the conversation ended with ??to h*** with you. Do whatever you want, you?re not getting a dime from me.?
    This is by far one of the worst experiences I have had with any business of any kind. Avoid this company by all means!
    - Jesana A.
  • F
    Flooring & Granite By Silvas
    All started out well.  However, during the course of the remodel of our kitchen and a bathroom, there were numerous no shows, late shows, unreturned phone calls, cancelled appointments, and excuses for having to reschedule.  As of this date, there are still issues with the workmanship.  The grout on the backsplash was never sealed and is coming off, there are extremely noticeable seams in the granite countertops, a frame that was installed to secure a granite desktop was done shoddily and after numerous promises to repair it, it is still in it's original condition, a toilet that was removed to lay new tile and reinstalled was not done properly.

    UPDATE:  Although it's been over a year since this work was done,  I want to update that things have gone from bad to worse.  Not only did things not get completed and repaired, more things are faltering.  The strip that separates the kitchen floor from our dining room they pulled up to lay the kitchen floor was not put back in properly and now is bowed.  It got to the point that we had to put a rug over it because people were actually tripping over it, since it was sticking up from the floor.  The toilet that they took up to install the floor in the bathroom and didn't replace properly is now rocking due to the fact they never shimmed it or put a seal around it.  The caulking in the backsplash has continually flaked off because it was never sealed.  The seams in the granite are not level so if you rub your hand across them you can feel the difference.  We had a list of items at the end of the job that was never reviewed or completed.
    - Sileste R.
  • B
    All-Pro Floors

    All in all a good experience. The crew arrived when they said they would and kept us informed of the progress through the week. We had a couple of "punch list" items we noticed after the crew had finished. (one tile cracked, minor imperfections in the grout in a few areas, etc.). Once we contacted the company, the installer returned and made sure everything was to our satisfaction. The installers were very polite and tried to minimize disrupting our routine as much as possible. I was impressed by the fact that Wynomah called after the job was complete to be certain we were satisfied with the work before she would accept the final payment.

    The only down side we had was the dust from the removal of the tile. The crew put up plastic tarps to isolate the rooms they were working in, but didn't seal up the cabinets or air vents like we understood they would, resulting in several days of dust clean up for us after the job was completed. We weren't aware the cabinets and vents weren't covered until after the demo was completed and by then it was too late to worry about. We found out later that they should have been covered by the installing crew and Wynomah indicated that had we made her aware of the fact that the crew hadn't covered things properly, she would have had someone come to the house to clean.

    The only reason I rated things at a B overall was due to the dust issue and the fact that the crew didn't prep things properly to keep the dust out of cabinets and such as we were told they would.  Still, good company with good people and we would use them again.

    - Paul S.
  • A
    The Floor Barn
    Everything was excellent. From working with Brian on the bid to the work being completed. Brian is very humble and his number 1 goal is to ensure his customers are completely satisifed and happy. He worked with us to ensure we got the best pricing available. The crews who did the work were timely, respectful and very talented. Their work ethic and quality was top notch. We could not be happier. Our floors are beautiful and we are so thankful for this wonderful company. We 100% recommend The Floor Barn.
    - Tina J.
  • A
    All-Pro Floors
    This is my second time using All-Pro Floors.  Phil was our sales rep once again and was just as great as the first time.  He is extremely detail oriented and made sure everything was to my liking.  This was a very big remodel project for us and took a lot of coordination.  The owner Geoff was very helpful as well.  I own a construction company/roofing so my standards are very high when it comes to customer service.  If you are in the market for remodeling your house then All-Pro Floors in Arlington should be your first call.  All the different crews that came to our house were top of the line as well and really made sure every measurement was exact and that we were happy with everything before they left.  Thanks again and we couldn't be happier with our choice.
    - Kameron A.
  • A
    All-Pro Floors
    I am very happy with the service provided.  The time line for the job was achieved on time, they deliver the floors within the stipulated deadline.The same can be said about their pricing policy. They are competitively priced and honored discount coupon on the total value of the job. I am extremely satisfied with the way they conduct their business and hope that you have the same pleasant experience with them.
    - Arnoldo C.
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Flooring Installers in Mansfield

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