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Blinds And Curtain reviews in Manchaca

  • A
    The support and customer service from the Austin Window Fashions team was tremendous. From start to finish, the entire experience was very welcoming and professional. We first visited their showroom to get a good look at what they had to offer. While there, the representative took the time to show us all the options, asked good questions to better understand what we are looking for and need, and then setup an appointment to visit our home. Soon after, she showed up at our home and again spent a fair amount of time helping us choose and plan. Overall, she was amazing. Once we got it down to a few choices, she took some laser measurements and delivered us detailed quotes a few days later. After the order was placed, the blinds were installed about 3 weeks later. The installer was efficient, clean, professional, and polite.
    We did have a few manufacturing issues/defects with a couple of the blinds. Once again, the Austin Window Fashion team shined. The customer service to resolve the problems was outstanding! In short, we had replacement blinds installed quickly after the problems were noted.
    - David L.
  • B
    Overall the experience was fine. We visited the showroom floor before the design/sales rep came out to our home. The showroom was nice and the person on the floor was very informative and polite. The design/sales rep visited our home the same day with plenty of samples for review. She was polite and professional, but unfortunately provided very little design advice
    or support when it came to choosing the best products, colors, etc? Also, she seemed rather distracted during the visit. We received an extensive set of quotes within a few days based on general measurements (not precise), which had very
    competitive pricing. Then there was a follow up a few days after, in which we had a few questions about an abnormal configuration. Unfortunately, we never heard back and unitized another vendor.
    - David L.
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Window Treatment Experts in Manchaca

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