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A-1 Preferred Contractors

Founded 1984 • Angie's List since July 2012

F Rated | 1 Review

Description

A-1 Preferred Contractors has been in business for over 20 years, we are certified in Fire and Water Restoration. We hold a master electrician license. We have lived in the Magnolia Area for 13 years. We aim at giving good service and quality workanship. All our subs are qualified and have been with us for at least 10 years. We are fully insured....

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Verified Reviews

A few reviews for this pro…

F

RATED

09/07/2013

Francis is not professional at all. If you are in the service industry like she is, you should come through on your appointments especially when you set the times for them. She also called my wife and I "baby" without even knowing us. What kind of professional calls their customers "baby" without even knowing them? It was all about Francis and not about the customer and for those reasons, I would ...

DESCRIPTION OF WORK
I was referred to A-1 Preferred Contractors by Safeco, my insurance claim provider. Francis, who was main contact at A-1, apparently has a problem getting to appointments where she sets the appointment time, not the customer. Our entire experience with them revolved around when she would be available to come out and see us. We were misplaced from our home and were living in a hotel due to a small kitchen fire and she knew this. However, she made nothing convenient for us, the customer, and had no sense of urgency to provide a quote to us so we could submit it to Safeco for approval. She set up 3 different appointment times (again where she set the appt time) on 3 consecutive days with me. She failed to call or show on 2 of those days and on the other day, she was over 5 hours late. She continued to tell me how we don't understand the insurance process and insult my intelligence. You never tell a customer that they don't understand. She is not professional at all.

CATEGORY electrician,remodeling

SERVICE PROVIDER RESPONSE

The customer I visited above wanted me to Lie to the Insurance company(Safeco) that her floors and cabinets were damaged when they were not. The Insurance company denied her claim. This is why our rates are so high with Insurance Company's is miss-use. We have been a Preferred Contractor for Liberty Mutual, Safeco, Allstate and American General for 10 years. We would not be a part of a program if ...

Services Offered

electrical, flood damage smoke damage. All phases of remodelinf and new construction. Commercial and Residential.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, PayPal
Senior Discount
10%
Emergency Service
Yes
Warranties
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