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Founded 1984 • Angie's List since July 2012
F Rated | 1 Review
Critical Air is a full service air conditioning and heating company providing A/C repair, design and installation services. Our air conditioning services are available 7 days a week.
A few reviews for this pro…
DESCRIPTION OF WORK
I was referred to A-1 Preferred Contractors by Safeco, my insurance claim provider. Francis, who was main contact at A-1, apparently has a problem getting to appointments where she sets the appointment time, not the customer. Our entire experience with them revolved around when she would be available to come out and see us. We were misplaced from our home and were living in a hotel due to a small kitchen fire and she knew this. However, she made nothing convenient for us, the customer, and had no sense of urgency to provide a quote to us so we could submit it to Safeco for approval. She set up 3 different appointment times (again where she set the appt time) on 3 consecutive days with me. She failed to call or show on 2 of those days and on the other day, she was over 5 hours late. She continued to tell me how we don't understand the insurance process and insult my intelligence. You never tell a customer that they don't understand. She is not professional at all.
SERVICE PROVIDER RESPONSEThe customer I visited above wanted me to Lie to the Insurance company(Safeco) that her floors and cabinets were damaged when they were not. The Insurance company denied her claim. This is why our rates are so high with Insurance Company's is miss-use. We have been a Preferred Contractor for Liberty Mutual, Safeco, Allstate and American General for 10 years. We would not be a part of a program if ...
electrical, flood damage smoke damage. All phases of remodelinf and new construction. Commercial and Residential.
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