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Car Dealership reviews in Livingston

Real People ~ Real Reviews ~ Real Results

  • We purchased a "new" used vehicle while we were in Arizona this year and did not get a base plate on it at the time as there was no place near our location that knew what we were talking about. I drove the car to Colorado as we knew we would find a place in Colorado where we were going that would, and we were correct. There is a RV Dealer/Repair shop here in Delta, CO that we talked to when we first got here and we were told no problem just let them know when we were ready. We are schedule to leave this area on the 8th so the first of August we went to the owner and told him to order the base plate as we needed it to be installed by Sept. 4th. No problem he said, he would have the plate the next day, well we waited and waited and never heard from him so we found another place in Montrose that could do it and was about ready to give the job when the guy in Delta called and left a message for us to be in last Saturday. After we talked about it and since we had not told the guy in Montrose okay, we took the car to Jim's Outback RV in Delta to get the base plate installed. Fred went in on Friday and talked to the guy who would be doing the job and looked at the part to ensure it was right for our tow (he took the tow off the back of the coach to make sure it would fit right). He was told that it would take 4-5 hours to installed and the owner, (Jim) quoted him an hourly rate which was the same he told us back in June, so we were set to go. Saturday morning at 9:00 Fred took the car in and a friend brought him back to the coach as we were scheduled at the park that day. Fred called and checked on it at noon and was told that it was taking longer than thought but they would have it by the end of the day and would give us a call when ready. Finally at 3:30 we got the called it was ready. We took the coach to go pick it up just to ensure all was right, things were lined up right and it would tow right. Everything looked good so we went in to settle up. Now, Jim closes his ship at 4:00 so he was rushing us at this point as everyone wanted out and he wanted to lock up the shop. We got the bill and it was about $500 higher than I thought it should be but I was not sure what was done. Paid the bill and we got ready to leave when I realize I was not given an itemized bill. Fred said something to Jim and he handed him one as we all were getting into our vehicles to leave. Got home and realized he charged us for 10 hours of service - well he only had the car for 6.5 hours so how did we get to 10 hours. Monday we went back to see him and found out he was charging us per hour per person and he said he had two guys on our car the entire time but he was giving us a discount by only charging for 10 hour instead of 13 - WHAT - he quoted us a hourly rate for the service and then he doubling it because he put two guys on the project - Never in my life have I had a service charge be a per person charge. He said that was standard in the business and that the installation was harder than they thought and that was that. We tried to discuss this with him further and he really gave us the attitude that he did not care what we thought as I was a female and just did not understand plus we are just passing through so he did not need to worry about us being repeat business. At this point I told him he was going to learn about the power of social media. Sorry for the long explanation but should you ever find yourself in the Montrose - Delta - Grand Junction area of Colorado stay away from Jim's Outback RV as the owner Jim does not really care about your business and he is not honest or trustworthy with his quotes. Thanks for listening to me.
    - fred s.
  • It went great! The service advisor was very informative throughout  the entire process, with check up calls , promise time , etc.
    The price for the repair was fair and came to exactly what the estimate said. My check engine light is off and has stayed off.
    Great job to Bounds for having the proper factory trained people in place to make my experience a pleasant one.

    - vincent m.
  • I took my Toyota Corolla in because there was a whining sound coming from the engine.  No lights were on, the car ran fine, but the noise made me think there was some issue going on with the car.  I stopped by our local auto supply store and had them listen to the "whine"....they checked things out and said it sounded like the serpentine belt.  So when I made an appointment for my car, I fully expected to pay for a new belt.  But when I took the car in, the service manager told me the master mechanic had determined the sound was coming from the alternator which they said needed to be replaced.  I told the guy that I didn't think there was anything wrong with the alternator because no light had come on nor had I had any problem starting the car.  The service guy pressed pretty hard insisting that was the problem.  I okayed changing out the alternator and an hour later, I was called to the service desk and told the car also had a bad water pump.  I found this strange since the car had never even shown a light or an elevated temperature.  It has always had an even, predictable temperature.  Right on target.....but since it was still under warranty, I okayed having the water pump replaced since they insisted the water pump was about to go out.  Once the water pump was in place, I was called to the back again and told the alternator wasn't bad after all and they were taking out the new alternator and replacing it with my old alternator.  Then they said what was wrong with the car was the compressor for the air conditioner.  I said we had a record cold winter and the air conditioner hadn't been run in months and the noise had started during this period so how could the compressor have gone out?  I was told that the compressor ran even though the air conditioner wasn't on and that the whole engine was connected and that's why the compressor had gone out.  The air conditioner still works.  But since the car has been to the dealership, the noise is much worse.  I didn't let them replace the compressor because I have my doubts now about the diagnosis.  So....there was no charge for the alternator which was replaced but was taken out and replaced with my original part.  The water pump was under warranty still and I didn't have the compressor replaced.  I am really upset and irritated that the noise is much worse since the car was at the service department.


    - Jane K.
  • unknown
    - vincent m.
  • Kept me informed on all progress, as they rebuilt and got my vette running again
    - Lora S.
  • .I had an excellent experience.  There was not high pressure.  I was pleasantly surprised. I stopped to look, and ended up buying a car.  The price was low.  
    - Everette A.
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Car Dealerships in Livingston

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