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Professional Work reviews in Live Oak

  • F
    Done Rite Delivery
    Well Ted Orta started off nice the first phone call the day before(I needed to call him) but the next day was wow, what a change, bad attitude when I couldn't reschedule my appt. which had been set for a week, So, later he calls and lets me know the guys will be a couple of minutes before scheduled time, well that didn't happen, they were late, I called Ted O. and wow, surprise he didn't answer, I left him a message and no returned call. When the other guys (not Ted) came the only good thing was James, that guy hustled to set up the sofa and was nice. I WOULD NOT RECOMMEND! Does not know how to run a business.
    - stephanie q.
  • A
    TX Security Consult Solutions, LLC
    I have dealt with 2 large security companies and I was sold incorrect or insufficient devises, I called Mr Matt Curtis and I was given information that helped me get the correct devises installed and I have no other issues. I will be using them again for cameras and security system installs at my new house and business.
    - John S.
  • D
    RentWerx San Antonio
    When we originally met with Brad he was truly wonderful. He explained what his company can do for us as far as management options. Because we were going to be stationed overseas, we wanted an all-inclusive plan. This plan was presented to us and we paid a monthly fee of $195 to have our property maintained, followed-up on, ensured the tenant satisfaction, payment, and acted as our agent during our three year absence. The initial process ��� advertising, photos, video, tenant screening was fantastic! We found another military family who loved our home almost as much as we did. The tenants paid on time without fail during the three years and stayed the entire time. All in all, we thought everything was going great ��� we heard nothing from the management company and we didn���t expect to, since we paid a fee for them to act on our behalf and expected to hear ONLY if repairs in excess of $250 needed to be made on the property or with any other issues. We had a small issue with the first lease renewal where the rent was to be increased as per tenant agreement; however, we did not want that, because we had great tenants who paid and took care of the home and felt that this needed to be acknowledged by not having a rent increase. While we had communicated that, it was forgotten and the tenants originally did not want to sign the renewal ��� all that was fixed and really only a simple miscommunication. Over the course of the year, we received a few emails from Larsen Prop. saying the fence needed some repair, the yard needed some tending to, the dishwasher rack had a problem, the AC needed some repair, and there was an electrical problem ��� all of these issues we responded with ���you have our permission to make the necessary repairs and charge to our account��� often within the matter of hours (even with a 7 hour time difference.) We received no response, so all was taken care of, right?! One day, really out of the blue, my husband receives an email from the tenant to his work email account (he had to look for in the military email account registry for it!) saying that they would not renew again, because issues that they have been having with the home had not been addressed in close to a year and him and his family were fed up and annoyed dealing with it! He indicated that he himself had offered to make some of the minor repairs himself for a break in the rent ��� really? We never knew of that and that is unfortunate because the tenant was quite handy. Either way, we contacted Larsen, pretty angry admittedly. And, of course, one person who was supposed to deal with that was no longer there, but it���d be taken care of. 3 weeks later, we checked in ��� nothing was done. We ended up including the tenant in our communication with Larsen so that he could see that we were doing everything we could to make things right. Larsen Prop informed us that that isn���t good form and creates friction ��� which we actually completely agreed with, so we stopped including the tenant in our emails. My husband and I began to email our property coordinator rather frequently for updates, and some matters were resolved and others forgotten about or simply put aside. My husband decided to no longer email the company because the interaction had become rather unpleasant, which wasn���t really how we wanted to handle the issues. Most notably a fence repair was to occur and the worst job I have ever seen was done and we were charged $450 for it! I complained by appealing to common sense and a repair of the repair was done (though when we got home the fence was held together by the neighbor���s trash can.) Things were calming down after this, especially as the tenants were moving and we would be returning home. The tenants opted to make use of Larsen Prop���s complete clean out service, but somehow the fee made it into our account. I was very concerned about that because I wanted the house cleaned prior to our arrival and not have to hire someone to clean it for the amount! I did get side tracked with our move and forgot to inquire with Larsen Prop at that time. A short while later, we receive an email from our account coordinator stating that the amount was accidentally sent to us and to return it along with the tenants security deposit. Security deposit? We were never sent the security deposit, I replied; I was then sent a snip-it of the accounting that said we were. So, I did some digging into 3 years of accounting and was able to prove that we weren���t sent the security deposit and that in fact we should not have been charged a variety of other fees because of our all-inclusive agreement ��� of course, that was an oversight in a system change, etc. Of course, we still owed for the return of the cleaning fee less other charges ��� we sent the money as soon as we had all necessary acknowledgements in writing. I then sent another email confirming the cancellation of our agreement with Larsen Prop to occur for June 30, 2017. I had made allusions to it, but because of our experience a separate email seemed appropriate. We flew in from Germany on June 26, 2017 spent the night at a hotel and came to the house on the 27th. On the surface everything looked great ��� the tenant���s $600 cleaning fee was well spent��� or so I thought! Everything on the surface was clean and the carpets were also looking really good, but places like under the microwave, the dishwasher, shower heads, etc. had not been cleaned. We also found some damage that was not deducted from the security deposit; namely a crack in the microwave door (causes the door to not close completely unless lifted) and some deep scratches in the window sills from the dog. That same day, I emailed our account coordinator with photos and stated that some items should come out of the tenants��� security deposit and ideally, the tenant should also be reimbursed a portion of the cleaning fee. On the 30th, after another email from me, I hear back from the coordinator that the property inspector did not find the issues I found and that my account is now closed and nothing would be able to be requested from the tenant at this point. All in all, I will acknowledge Larsen Prop did a great initial job and in ensuring we were paid every month. The actual property management aspect; however, is more than flawed. If I pay a company to do a job and then need to be on top of them to do the job, I can do it myself and save myself the money I pay that company. This was an experience that made us angry, cost us a lot of money, and disappointed us greatly.
    - Alexandra K.
  • A
    Grome's Sewing Machine Co
    I have an old Sears sewing machine from 1968. When I needed a repair, they were able to find a part that I needed that Sears themselves did not even have! When I need something unusual repaired, I will travel 30 minutes to go to this company because the repairmen are just that good. I usually go to them about once a year to have something fixed because of their outstanding work.
    - lauren c.
  • A
    ACTION BIKES
    These guys went over and beyond what I expected they replaced gear cables on both bikes and on one, they noticed that the axle was bent and replaced it with a titanium one and the price was excellent.  They did it same day.   I would highly recommend them.
    - David S.
  • A
    Seurer Electronics
    Mr. Seurer repaired our and quot;dinosaurand quot; of a Xerox copier purchased in late 1999. We had been told by Xerox that parts for the XD100 were no longer being mfg'd. We had called Xerox centers with no success. Tony even came to our home to work on the copier. He apparently found the problem quickly; cleaned the parts; tested; and made a Phoenix out of that machine. As a plus, Tony even checked our back-up toner cartridge finding it clean/good. When I questioned whether the toner cartridge would dry out, his answer was that they had a long shelf life. After repairing the Xerox, he took a look at the all-in-one machine that conked out. Weren't successful with that one, but he is going to check with other system builders for possible parts. How thorough is that! I am keeping his company name in my list for future reference. We all know that in this electronic world, repairs are bound to be needed.
    - Katrina P.
  • F
    AT&T INC
    When I got the phone service I was told that my bill would be about $50.00 per month for telephone and internet service.. Well by 2014, my bill was over $100.00 a month. So, I called and decided that I was going to cancel the phone service and keep the internet service. Well ATand T decided that they would cut them both off. So, then I had to scramble to find internet service of which I didn't even know was cut off until I went to use the computer one day and nothing. Mind you the phone was cut off one day and the internet service was cut off 3 to 4 day later. And of course, they never even bothered to notify me. So, I called them and asked why the internet service was cut off when I did not request it, I was informed that it was a package deal.. I'm still wondering about as there was 2 separate charges, and I got the phone service at least about 10 years ago and I only had the internet service about 2 to 3 years. But, of course they were not bothered in the least bit and dropped everything. This is not my first issue with Atand T. I tried to go back with them and have found them to still be as unconcerned as ever.
    When I had the internet put in in probably 2012, in order to turn on the internet, they had to shut off my phone to install it. I was not told and I was a student with online classes. My service was cut off for a week. But, if I had elected to get their infamous u-verse garbage installed they would have come out the very next day (Sunday). I will never opt for Atand T again.
    - Dorothy W.
  • A
    SPRINT
    They were courteous and always willing to help. They had a lot of patience with elderly people and they showed me how the phone works. I've used Sprint's services for over 20 years. I would recommend them.
    - Eileen B.
  • F
    Northeast Methodist Hospital
    Transferred to another facility for treatment after initial exam and x-rays.
    Within 6 days, I received a bill for the entire charges before they filed with the insurance company. Even then, the insurance provider had to request more information 4 times before they got it correct. After this, lengthy time, instead of sending me a statement, for the differences between what the insurance paid and their charges, they transferred the account to a debt collection agency. This, despite the fact that it took them an excessive amount of time to complete the paperwork properly. I was never given an opportunity to pay off their charges and when attempting to contact them, I was not allowed to talk with them, instead being transferred to the collection agency.

    - John C.
  • A
    Clocks of San Antonio
    I contacted Joel by email from his website. He responded by telephone the following day. He quoted me a price`for the house call and for the service. He also informed me that any repairs and parts were not included in the estimate. On the day we scheduled, he called to let me know he had a cancellation and if it was OK for him to arrive early, which, of course, it was. He arrived and got right to work. In just about an hour, he had our 29 year old floor model clock up and running.
    He also informed me that the clock was aging, and if it and quot;DIEDand quot; again, he would have to replace the entire mechanism.
    He left me with an invoice that matched his estimate, and information to share with him when and if I was ready for a new mechanism.
    All in all, very pleased with his work, his professionalism, his courteousness, and his pleasant personality.
    - Charles M.
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Professional Services in Live Oak

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