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Auto Service reviews in Live Oak

  • A
    I called them on August 16, 2019 and they got me in the same day and replaced my front windshield (that has a rain sensor). It took a while because they only have a couple of drop off times and I had just missed it. They honored another company's price also. They also honor their guarantee. I had to go back and they fixed the sensor issue with no problem whatsover. Be sure to keep your paperwork though. They need that invoice.
    - Denise S.
  • A
    Enterprise Car Sales
    My Mazda Protege was totaled at the end of February 2018, and while renting a car from Enterprise they asked permission to have their sales department contact me. I agreed and ultimately bought a 2016 Kia Rio from them. I can hardly say enough good about this company! Although Diego was my salesman, I ultimately met just about everyone in the office and all were a delight to talk to and work with. People need to understand how high Enterprise's standards are for one of their rental cars to be able to go on the lot and be sold. I believe they told me Enterprise is also one of the top car sales places in the area. Another big plus is that the financing is incredibly easy. I do contract work so I dread having to show pay stubs and/or figure out my yearly income and try to get a loan, but none of that was necessary. I answered some questions verbally which their finance guy then typed and sent off via computer, and then the offers started coming in. I was able to get a very satisfactory offer, and then an even better one came in after I left the office. I do have to laugh though because a month later I received a letter from a bank I'd never heard of, telling me why they were denying me a loan! There were, however, a couple of missteps in an otherwise delightful process. The primary one was my inability to get any information on how insurance costs on the new car might compare to my old one. I asked Diego a number of times what the rating symbol is on the Kia, and he kept putting me off and telling me that the insurance cost would be comparable to my Mazda unless I upgraded to a different class of car such as an SUV. As it turned out this was incorrect and the insurance is much more expensive on the new car. I really don't see what the problem would have been in him making a phone call or two to get me a straight answer, but I learned the hard way to do it myself next time. There were also some miscommunications about getting a broken key replaced, though it was to their credit that they even chose to replace it. I also don't recall any aftercare (as in a few months after buying the car) which would have been a nice touch. But after ten months of driving this car, I am still satisfied and highly encourage anyone in need of a new vehicle to check Enterprise out!
    - GAYLE W.
  • F
    World Car Hyundai
    Last Saturday, I purchased a 2017 Nissan Rogue from the Hyundai Used Car dealership (World Car Nissan Hyundai North in San Antonio, TX). It had approximately 8200 miles on it and 1 owner. The sales rep, Akeem Mercer, did a perfectly fine job and the process itself is not necessarily the issue, although I did walk in with an approval of 3.79% and they assured me they could match that interest rate. When I got to the finance side of the house, the interest rate jumped to 3.94%. I could have sat there another hour or 2 to get my percentage rate but I was willing to overlook the "mistake". Little did I know... My issue has to do with the service or support after the sale. When I had the car delivered and the keys handed over to me (Intelligent keys), I realized there was only 1 set. Recognizing that should the battery die or we lose this set, my wife could be stranded with no way to get the car going, I immediately reached out to the rep via text who stated he would look for a 2nd set. He later replied that there was no other set and he could "order one for me for a couple hundred". I did not understand why I had to be the one to purchase a second set of keys and was shocked at this point. Why was this becoming my problem? I then looked in the glove box for what to do if we did have a non-functional set of keys and there was no Owners Manual. This just made me show there was not much of an attention to detail. The following Monday at 8:29am, I received an email from the store Sales Manager at that location: "As a manager here at World Car Hyundai North I wanted to make sure your expectations have been met. Has my team answered all of your questions? Is there anything you are still looking for? Please let me know. I am here if you need anything. John Virkus World Car Hyundai mobile:XXX-XXX-XXXX Sales Manager" I responded at 11:46am that day with all of the issues I stated above, expecting to get resolution for my problems. I did not hear back from him so I sent another email at 12:19pm asking how he was going to rectify the situation. I still received no response so I sent another email at 8:09am the next day (Tuesday) asking if he really wanted to know about my experience or was he just going thru the motions - he responded at 10;30am that he truly wanted to know about my experience at his store (which says he never saw the first response) so I resent my original message at 11:05am. I still did not hear back from him so emailed him again at 4:55AM that morning asking what he was going to do about my situation. I called him Wednesday morning at 10:17am to inquire as to what he was going to do and he said he would call back. He did call a few hours later (at 1:42pm) and said he had a Manual for me but could not get me a 2nd set of keys. He stated it was not unusual for a used car not to have a second key for the vehicle and my only resolution would be to buy it. I told him that was not my issue as had I been aware during negotiation, I would have handled it differently. At this point, I was beside myself. The fact that they did not get the 2nd key from the original owner was and should not be my problem and they should replace it at no cost. I went on to explain that had this been brought up during the negotiation of the sale, I would have either asked them to drop the price to the amount I would have to buy the 2nd set for or I would not have signed the "As Is" paperwork. In other words, I was never given a chance to know that this 2nd key was missing so how could I have been able to negotiate properly. I feel as if I have been misled by not having this conversation. Not to mention that when I buy that 2nd set of keys, I am paying OEM MSRP pricing whereas they could most likely get it at cost which would be significantly less. Early on Friday morning, I went to the dealership to get the book but the one they had for me was for a Rogue Sport. I told them I had a Rogue and not a Sport that same manager came out and said it was the same book and that depending on when it 2017 it was, they had gone to an "online version of the Owners Manual". I told him I wanted the correct one and we once again discussed the replacement key issue. After he tried to explain again about the key and I restated my point, he was still not willing to get me a 2nd key. I went to the Nissan dealership in an effort to get an Owners Manual myself and to ask if it was true about the "online version". It was not true so now he had lied in an effort to get me "resolved". I then took up the issue of the key with a local Nissan Sales Rep. Long story short, the local Nissan rep tried to help, going back and forth with his management and finally informed me the GM from the Hyundai shop was coming over to discuss this with me. Who did it turn out to be? The same Sales Manager. We went thru everything again until he finally said "I will get you a replacement manual but I WILL NOT get you a second key" - just as adamant as it is written. At this point, I left - disgusted with their sales tactics. This dealership is only concerned with the immediate sale with no care of the service or support after the sale. Once they had my money, they were no longer interested in my situation that they had technically created. Had I known that this was going to occur, I promise you I would have walked out of the store because I would have known then that this was how they treat their customers. I will make sure none of my friends go to this location. I have already put this on my Facebook in a public post so everyone that reads it is aware of their lack of integrity and the desire to do the right and morally correct thing. I will also post this at my Twitter, Yelp and the stores Facebook account (already done as well). This is now about the principle of how a vendor treats its customers after the sale is complete. The reality is we are talking about less than $100 at their cost. Even if I DO have to pay for a 2nd key, I promise not to purchase from World Car Nissan Hyundai North.
    - Ronald M.
  • A
    Alamo Shine Car Wash
    I had my 2013 Lexus SUV detailed at Alamo Shine and they did a great job. This is a small company and are very interested in doing a perfect job. This is a six year old auto and has several small scratches with clouded headlight covers. The price they quoted included buffing the headlight covers and now they are crystal clear! They shampooed the carpets and treated all the leather and hard surfaces inside the auto. The hand wax job looks very good. They are less expensive than the same services at Wash Tub and way less expensive than Car Wash Company. Since their job was perfect, I don't see the other car washes doing any better job. I'll use them again. Also they do regular car washes and a whole host of other services.
    - Ed/Peggy R.
  • A
    Took truck in as brakes were making noise. Sam reported back shortly thereafter that brakes were fine and did not need to be replaced. You are a credit to your industry and I will be back when brakes are needed!
    - john d.
  • F
    Max ALT LLC damaged my vehicle; only found out about it on day I showed up to business to recover vehicle. Max Alt had no knowledge on how to work on my car; I believe they rely on outside help to work on the hot rods. I paid in full but had to recover my vehicle after one year of just sitting. New chrome rims are pitted and oxidized. New rubber is faded. I have the receipt for rims and tires with a date of purchase that is within the time frame (by a month or two) of the services being paid for in full; he ended up picking up my vehicle a few weeks later to bring to the shop. Please see my complaint at Better Business Bureau to protect your investment; go somewhere else. He states the he is not responsible for storage of the vehicle. His 'storage' of my vehicle while he sat on it exposed the car to the elements for at least a year. The only service he provided was to spray the wheel wells black...there's a fine black over spray on the paint. I lost confidence in his ability to work on my car. He said the he would give me the parts so I could sell them and refund the labor. Should I accept that? If he couldn���t figure out how to make the parts work then if I take them then my only recourse is to try and sell at a loss to a niche market/vehicle type���I don���t have time to do that. Because his 'storage' of the vehicle did not entail exercising the vehicle I had to dump money into the brakes and fuel system...again, receipts document the timeframe and cost. I should've had him do a check of the condition of the vehicle when he took it in; I gave him a car that was running smoothly, braked fine, with new rims and tires and nice paint. Though he will say that he has no responsibility to protect the vehicle or even exercise it while in storage awaiting parts or service, I invite him to show an inspection document that said he received the vehicle in such horrid shape. This guys a veteran. I'm active duty and have no time to deal with small claims. Maybe Bexar county mediation. So let me be your lesson learned. Also, the website shows hotrods which conveys a sense of 'knowing' what they are doing. All I needed was an air bagged suspension. Though the parts they ordered didn't work they couldn't figure out how to customize my car to make it work. I find it hard to believe given they lift trucks, probably bag trucks to tow, and have immaculate examples of hotrods on their website that are lowered, if not an active suspension.
    - Michael d.
  • F
    360 Towing Solutions
    It was the worst experience in my life. I scheduled towing 5 hours ahead. Car was late. Then I gave key to the driver and went to my car. Driver loaded my car being all the time on a phone. Then He followed me to the distention. When we got to the distention he couldn't find a key. He became rood. I called to the towing company office, and they said they will talk to driver. Driver said them that he gave key back to me, and that is Not true!!! They they said they will not accept my credit card, and I have to pay them cash at 6am. And he started taking my car away. I was able to find cash. When I originally called them they told me that tow will cost $180, but finally they made me pay $250 because I'm a woman and can't get any help at 6am. They said that lost key is my problem and they don't going to go anything about it. It was the worst experience ever!!!
    - Lana M.
  • A
    Sam was able to see me the same day, although I made the appt for the following day. When I arrived, Sam took my car in and diagnosed the problem quickly. He had to replace a sensor, drain contaminated fluid, and replace a gear in the transfer case. He completed all of this work on the same day, minimizing our time without a car. There were a few other non-mechanical issues that came up on the diagnosis, but he didn't pressure me to fix them (which I appreciated).
    - Bradley D.
  • A
    Simmangs Automotive Service Center, Inc.
    We purchased our daughter's first vehicle, so it's a bit older and it was close to 100,000 - we like supporting our local community and Simmang's ratings on Angie's List were great! We took the vehicle there in the morning and received a phone call once they got to it saying the car was in good condition (that alone was very exciting :)) but needed a serpentine belt replaced as well as front & rear brake pads & rotors. We were given a price quote and agreed to have the services performed. We picked up the vehicle and all has been great! Great people and really wonderful experience!
    - Alexandra K.
  • A
    They did several tests but could not find anything wrong. When I asked how much I owed them for their time, they told me "No charge - we didn't find anything wrong. Bring it back in if it starts acting up again, and we will check it out again." They could have easily told me they fixed the problem, or charged for the time they spent testing, but were honest about not finding anything wrong, and would not even let me pay them for their time. I have had no further problems, but this will definitely be the mechanics I go to in the future for all my maintenance. Thank you Pharaoh for your honesty and integrity.
    - Mary H.
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Auto Services in Live Oak

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