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Flooring reviews in Liberty Hill

  • A
    Great Grout Tile Care
    We purchased the $99 special for grout cleaning.  At the last minute, we decided we also wanted to have our white grout stained a dark color to match the dark gray tile.  Great Grout was very accommodating.  The man who came out to do the work didn't have very many colors on his truck, so another man came out with more stain color choices, and we got a perfect match.  The cleaning job looked great, as did the staining - the tile looks like new!
    - Rachel A.
  • A
    Mill Direct Carpet
    Our scheduling demands were tight, but they managed to get the work done. The workmen were considerate and continually cleaned up after themselves. They worked very hard all day long, every day. They did a wonderful job. The tile and flooring is beautiful and the price was very reasonable. Would recommend them without a doubt!
    - Robert G.
  • A
    We didn't want to go to the warehouse centers and i'm so glad we stayed with local people. Dave and Suzanne at the Floor Depot just couldn't be outdone. They just keep at it till we find the perfect flooring. It is so nice to be able to work with the same person and i'm sure it didn't cost any more than the impersonal warehouse stores. we used the Floor Depot a few years ago to replace bedroom carpeting and called on them again for a remodel. Besides selection, dave referred me to another store where i could get decorative tiles that he didn't stock, and then he installed them along with the tiles i bought from their store.
    I felt like i was constantly changing things, but they never waivered in their pleasant demeanor or responsiveness. The flooring was installed ahead of schedule and everything turned out great. I'm so pleased with the result and would highly recommend them for any flooring. They carry some great new things that i didn't even know were possible!

    - Lou Ann D.
  • A
    David Stokes, the owner, was so helpful in helping me pick out the
    carpet for our new house. I had previously been to Home Depot to try to
    narrow down what I wanted and ended up frustrated and confused. David
    listened to what I wanted then helped to steer me towards what he
    thought would be the best for my young family with dogs. His installers
    worked over a holiday weekend to have the carpet in before we moved in
    and were always very polite. David checked and rechecked on my
    - Katie R.
  • B
    Pay close attention of all aspects of estimated and work ethics. ATX owner/salesman Rob, supervisor/installer of flooring Eudardo. Rob said everything we wanted to hear and I liked the fact that ATX is listed with BBB. Rob promptly came out and measured our floors in April. He assured me they take extra precautions to cover all doorways, walls and furniture with plastic and they would move your furniture. He let us take samples; I had been in and out of their business several times between April - June swapping samples. I was undecided as to what hardwood to settle on. I called the office to get pricing on the two hardwoods I had settled on. Rob was out of the office, but Ken gave me the prices. In June I contacted Rob with my decision, Rob then e-mailed med an estimate of all work/materials. When I got the estimate, Rob had overcharged me $1.30 per sq ft on the hardwood, which came to over $800. Even though we had told him we wanted the wood flooring floated, he charged us for extra glue to bond the wood to the slab and for an extra door tuck (we decided to leave the carpet in the closets). Which together with the inflated cost of the hardwood added over $1,100 to our bill. When I contacted Rob with the discrepancies in our estimate he promptly revised it. As time went on I realized that Rob would tell you one thing and Eudardo would tell you another, always contradicting each other or blaming the other one, there were many lies to go all around.

    I am very picky about the care of my furnishing, so my husband and I packed up and move most of the furniture, except my piano which we covered up ourselves and took adornments off all the walls. With the exception of the hanging pot rack and 1 or 2 other things.

    The day came they delivered the tile, no wood, just tile. I contact Rob about not receiving the wood, later I found out the hardwood was on back order and it would be a month before it was back in stock. It took 3 months for the wood to get back in stock. Now back to the tile flooring. I tell Eudardo that Rob states they will cover all the furniture, walls and doorways with plastic. He looks kind of frustrated that I brought it up. He tells me they don't have any plastic and it will take him over and hour to go and come back from Home Depot to get the plastic, but he spied a roll of heavy plastic we had in the garage and ask if he can use that, which we let him. Then they don't have any ladders to hang the plastic, so they have to use our ladders, then one of the workers bangs my Minka Aire ceiling fan with the ladder. I'm thinking thank God we moved all the furniture and boxed all the decorations ourselves.

    I wish I had thought when they delivered the tile to count the boxes they delivered.

    Do check your estimate with all the materials you receive. Rob wrote our estimate for so many sq ft of hardwood flooring, what we received was 23 cartons. I took the number of boxes, times the amount of sq ft each fox would cover, plus extra for scrap. What we should have received was 33 cartons. When I contacted Rob he made it sound like it was Eudardos mistake of not picking up all the cartons, when I talked to Eudardo he told me Rob told him to only get 23 cartons. The hardwood has to acclimate inside your home for 24+ hours before being installed, cause the wood contracts and expands due the the humidity/dryness in its environment. I wrote on each carton the date it was received and made sure they were all from the same lot. In the next day or two, Eudardo delivered 4 more cartons I then dated these cartons. Reason I am telling you this, is after the 2nd batch of hardwood was delivered they started to install them. Of course the first box they grabbed was the new boxes just brought in. I then told them I had dated the boxes and the one they was going to install had just been brought to the house. Of course most the workers either only spoke/or acted like they only spoke Spanish. So I made sure they had someone else there that could speak English too. Back to the delivery of the hardwood ~ Rob had called and told us the hardwood floor was to be delivered, giving us a date. We stayed home all day and evening, nobody showed up or called about not coming out to deliver the flooring. Of course the office was closed, so all I could do was leave a message. Rob doesn't return my call the next day. Finally the next evening Eudardo shows up here around 8:30 PM with the hardwood flooring, by his self. So my husband helps him unload it and stacked it in our bedroom.

    Oh need I go on. All I can say is it's a good thing I don't work. Here you have flooring to be installed and you would think they would arrive in the morning to start the job, and it may be 2 or 3 o'clock before they show up, not calling to let you know what time they will be there. This happened numerous times, sometimes they didn't come at all, because they were working at other locations for builders. I felt like we were not a priority on the list of jobs.

    The guy that installed the wood flooring was very good at this job, he remeasured our square footage for the hardwood, cause I had told him how we was originally charged for 33 cartons and only got 27 cartons. He said Rob had added more sq ft on the estimate than what was needed.

    One place in our bathroom they chipped the paint on the wall.

    Rob told me they install shoe moulding on top the hardwood, I told him if he gave me the shoe moulding I would paint it, he said if I brought him the paint, they he would have someone paint it. I took Rob the paint, but it never got painted. Eudardo brings the shoe moulding and thinks he is going to paint it then install it. It's an oil base and requires extra time to dry. So I tell Eudardo to leave the shoe moulding and I will paint it and it can dry over the weekend.

    When they reinstalled the toilets they put in longer bolts cause the tile was thicker than what had previously been in place and now the little caps that go over the bolts and just kind of sit up high wobbling on top the bolt, not resting on the base of the toilet.

    Our previous tile had shoe moulding on it. I asked Rob why didn't his guys replace the shoe moulding. He replied that the only reason for using shoe moulding above tile was to cover gaps and that his installers were so good they didn't need the shoe moulding. Now all my trim looks raggedy from where they removed the moulding and it needs to be resanded and repainted. Plus the grout between the tile and the wall (I'm guessing that is what that is) is cracking. When I told Rob he said it would do that where the door ways are, but it is doing it all over, not only at the doors. He sent Eudardo over to fix the first one that happened right away after the tile was installed, and he used some kind of caulk. He just left the caulk and told us to use that when we see cracks.

    About a year after we had the flooring replaced, I'm now starting to see little holes in the grout between the tiles. I hope they don't become bigger.

    Tired of the blame game, a little honesty and accepting responsibility would be refreshing, and returning phone calls asap, within work hours.
    - Jan S.
  • A
    Peoples Signature Flooring
    A crew of five men arrived exactly as scheduled in the morning. I had removed all smaller items from the rooms to be worked in and the crew dealt with larger items such as beds, dressers, etc. The work was scheduled over two days, so I had packed up a lot of the small furniture and items into one of the bedrooms that was to get new flooring. The crew was courteous, professional, careful, and extremely hard-working. They used large plastic sheeting to cover kitchen counter areas and other places they might be affected by dust from working on concrete slab to get it even. They reached the point where they could work in the room where I had piled up household items, so they proceeded to move it all out into the area where new flooring was already installed and finished up the job in one day. They installed beautiful new hardwood, new baseboards, and cleaned it all up to look absolutely wonderful. I have not one critical word to say about this project. I was extremely pleased that they finished up in one day and that was due to their very efficient work, skill, and a fast pace.
    - Carol J.
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