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Health Care Facility reviews in Lewisville

  • D
    Medical Center Of Lewisville
    I was in the care of Medical Center of Lewisville for about 19 hours from the time I visited their emergency
    room in Flower Mound (approximately 3:00 pm until I was [finally] discharged the following morning at about 10:00am).  I had a persistent cough that I wanted examined.  I was sent to the hospital by ambulance because the ER doctor at the Flower Mound ER was concerned about my O2 level and said I needed to be on O2 continuously while I went to the hospital. He insisted that I be taken there by ambulance for the required O2 delivery in transit.  After the EMS team dropped me there in an empty room, I sat in a wheelchair, unattended for over 45 minutes. During this time, I was unable to raise anybody for assistance nor could I put myself on O2 despite looking around the room for a source.  Despite my continual calls for attention, this resulted in an approximate 45 minute lack of the prescribed O2 administration.  This, obviously, was a complete breach of the treatment outlined by the ER doctor (whose ability  I came to suspect as the event unfolded).
    Also, during my stay I was subjected to almost continuous blood draws every 2-3 hours.  Since O2 can be monitored by means other than all these blood draws, I question this practice and the unnecessary pain it caused me. There are other details of careless or unknowledgeable care (like the nurse who admitted me not knowing the difference between Type 1 and Type 2
    diabetes...she thought I was wrong when I told her I had Type 1 and insisted that I must mean "Type 3"). She also mentioned that my meds would be administered as the hospital saw fit, rather than as prescribed by my doctors.  I could go on but there are too many lapses in my care to itemize.  
    As a cardiac patient, I am pretty familiar with hospitals and their employed care providers.  Based on my scary experience at Lewisville Medical Center, I will never return.  BTW?my second letter to management calling out these concerns was never answered.  All I got was a bill for my copay.

    - Ted S.
  • A
    My needs are very minimal, but they respond very quickly.  They will message you if you go off in the store, they will phone you so you know immediately when you prescription is done, that's kind of nice.  They want you to talk to the pharamcist before you take your drugs which is a safety thing.  I go to them because of price.
    - JOANNE F.
  • A
    I like the doctor. Its nice if they are open 24 hours a day but they're not. I used them because its very convenient. They always asked if I have any questions regarding the medications. They've always been accurate with what I have to pay.
    - Brian H.
  • A
    Up to this year, they have been fine but just like everything else, everybody is cutting back on the money and so on and so forth. So now, my first two doctor appointments this year, the deductable had been 7% and the rest would come from my medical savings account. Now they're paying zero to meet my deductable of $750.00 so it's a big change.
    - Richard s.
  • A
    Blue Cross Blue Shield
    I've had BCBS for a few years and never had an issue. I got a letter a few weeks ago saying I might owe 11k for a surgery I had recently. Being that I'd met my deductible I knew something was off.
    I called the toll free number and it was explained that they were processing it and it would be taken care of soon.
    - James M.
  • C
    They are a typical health insurance provider. Getting the treatments and medications I need is sometimes difficult or a hassle. The copayment of one of medications continued to rise without any prior notice until I was finally forced to start using something else that is less effective.
    - Lisa H.
  • B
    Blue Cross Blue Shield provides very comprehensive health care coverage. Our deductible is larger than we would like, but that is controlled by my spouse's employer's contract with BCBS, so out of our hands. Claims are paid reasonably promptly and they don't argue about paying for standard medical services. BCBS has become proactive and wants us to talk to their nurses to learn how to manage chronic medical conditions, which can be fairly aggravating since we do work closely with our physicians to do exactly that. I understand their motivation, however, and for someone not seen regularly, the nursing advice could be helpful.
    - Dee B.
  • B
    Rapid Med Urgent Care
    I would recommend that if you make an appointment - or in my case, get on the waiting list - that you go immediately. This was the only thing about the experience that bothered me. I called in the morning and they said to come at 11am. I called at 10:30am and they told me to come at 1:30pm. I called at 1pm and they told me that I was still and quot;in lineand quot; but that it would be 3pm! I showed up at 1:30 and got in at 2pm.
    The waiting list, or pre-appointment, or whatever you call it was useless.
    But the care I got was EXCELLENT.
    - Audrey G.
  • C
    I have used Blue Cross and Blue Shield for several years. They are fine as far as my health and doctors go but their prices are too high.I got a letter saying that I won't get covered for a certain thing and it should be covered but unless you call them a few times and push for it, they won't cover it. Blue Cross and Blue Shield is a good reputable insurance company but insurance companies are out to make money. Unfortunately my wife and I have had a few surgeries and between my insurance and deductible, we have been unfortunate, that we have had to pay USD 15000 more in the last couple of years for health care.
    - Marsha H.
  • A
    I was moving to New Braunfels from Dallas. It was Nov 30 and I was eligible for medicare on Dec 1st. Yeah I know I waited till the last day but I was searching for a home, living in a hotel and forgot the deadline. Luckingly I called Dayton who came to my hotel at 7 pm on Nov 30th. I learned more from Dayton than I could ever have reading the massive amounts of medicare documents. Dayton guided me to the right plan for me. Dayton even knew my meds. I am extremely pleased with my primary care physician and specialists. Dayton is a professional that cares about his clients. I have already recommended him to my family members who are glad he is helping them.
    - Kay S.
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Health Care Facilities in Lewisville

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