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Tire Buying And Repair reviews in Lewisville

  • A
    We've been going to various Discount Tire locations for about the past 20 years. However, this Irving shop and the manager, Chris Watts, have provided exemplary customer service and support.  Chris has gone out of his way multiple times to find sets of specialty tires we wanted.  In one example he made many calls and eventually found the set in a shop in California, had them shipped, and promptly installed them on our car after arrival.
    - Donna & David S.
  • F

    I don't rant to often, but when I get taken advantage or screwed, I will post something about it

    I would not recommend NTB - National Tire and Battery to anyone. Here is our story. We brought our car in 3 years ago cause the motor would vibrate when in drive and reverse. We left the car there for a diagnosis. The manager called and said it was the motor mounts. Thinking that was a reasonable assumption, we would go with it. They said they were going to replace 3 motor mounts. They called and said the car was done and we went to pick it up. We paid and the car ran exactly the same way. The manager said that was the best they could and that it had to be something else, but couldn't determine what it was. So we left, thinking what a waste.

    We took to Toyota and they couldn't figure anything out because we told them NTB had replaced the motor mounts. So we drove the car all this time with this problem.

    My wife finally said enough is enough and we took the car to a another mechanic nearby. I told him what was going on and explained to him that we had 3 motor mounts replaced 3 years ago. He call the same day that we took in it and said he could see where they replaced 1 but NOT the other 2 ,and in fact there is a total of 4 motor mounts, where NTB claimed to have replaced 3. YES there were 4 motor mounts. He replaced placed all 4 motor mounts and the vibration was gone. Even ran like a new car.

    I went back to NTB and talked to the manager on duty and told him that they only replaced 1 motor mount and had it fixed elsewhere. He stated that it was above his pay grade to make any decisions. I explained the situation and he stated that he had been fixing problems from the previous associates since he took over. He thought something should be done about it and a refund was due, his opinion, He gave me the store managers name and the district manager manger name and phone number. I called the store the next day and talked to the store manager and he said why did you wait 3 years. I explained to him what I was told by the former associate and that it was all they could. The store manger said he would call the district manager and they would talk about and call me back. Well they never called me back (week and a half). I figured they wouldn't call.

    Today I went to the store and guess what, the store manager was there. I told him who I was and he got beat red. He knew why I was there. I asked him why he had not call me back (ii was a week and a half), and he didn't give a very convincing answer. So we talked about this and he said there was nothing he could do. Then said he didn't like the other place bad mouthing them, when the other place didn't say a word cause we didn't tell him where this happened. All in all it cost us less for 4 Toyota motor mounts at the other place compared to the 1 (should have been 3) cheap import that NTB put on. A complete SCAM!!!!! Stay away, stay away!!!!

    A side note to this is that I will be posting to every social website I can. Have fun NTB _ NATIONAL TIRE and BATTERY!!!!

    - Leslie V.
  • A
    Acute Auto Care LLC
    Brandon was able to get my extended warranty (ASC) to cover most of the cost.  I went to the local tire store for new tires. They spent an hour trying to find additional repairs which they said would be $1,000 for new brakes and boot joints.. I took the car into Acute; Brandon said the brakes had 75% left and the boots wouldn't need to be replaced for another 20,000+ miles.
    Even though I live about 10 minutes from the Park Place Lexus in Grapevine, ACUTE AUTO CARE IS THE ONLY PLACE THAT I WILL LET SERVICE MY LEXUS.  I CAN'T RECOMMEND THEM HIGHLY ENOUGH.
    They've performed other services since this job with the same satisfactory results.
    - Andre D.
  • B
    What stands out is their pricing. Everything that I've ever done there I thought was priced fairly and also the work that they've recommended is worth of what needs to be done and is not a recommendation that shouldn't be made.
    - David L.
  • A
    Acute Auto Care LLC
    This company is amazing.  They are so easy to do business with!  It is very easy to get an appointment and they get the work done quickly.  I trust them completely with my two cars.  Their prices are easily within range and they are willing to work with me.  Their advice is always reasonable and they take my situation into account.  I feel like they are an extension of my family.
    - Barbara L.
  • A
    We went in and left the van for around an hour. We were treated well from the moment we arrived until the moment we left. I highly recommend this location. I have a location closer to my house, but I will drive to this location because I fell I am treated fairly here.
    - Joe S.
  • A
    These guys were great.  I had a flat on the way to work, was able to pull into their location.  The shop was busy, but they were able to work my car in within a reasonable amount of time.  Even though the tires were purchased at another NTB location, they still fixed the flat under warranty, and took the time to explain some items that would need to be attended to in the near future.
    - CJ G.
  • A
    I've been using them for 3 months now. They're service is always excellent. They have the best price I've been able to find. They're courteous and they know what they're doing. The installation always got smoothly.
    - Mariano R.
  • A
    Firestone Complete Auto Care Store
    The prices are very competitive and reasonable. The guys are great. They are very personable. I know them by name and I know the owner. They do good work. They stand behind their service. If they don't make it right the first time, they will make it right. They do nice things for the clients and go above and beyond. They will take you home while the work is being performed if needed. They sent coupons and discounts to my phone. They did a temporary job for my husband. My husband pulled up and they aired his tires. They called him once he got home to have him return to put on the new tires and balance everything. They were done in less than forty five minutes. I like working with them. Their service is great.
    - Denise S.
  • A
    They are excellent. My last service was free; I didn’t get new tires. Their service is pretty good, and the free tire rotations are pretty nice. The tires are pretty cheap. I buy tires from them and then go in for free rotations.
    - James S.
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Tire Shops in Lewisville

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