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Appliance Repair reviews in Lewisville

  • D
    Marathon Appliance
    The Angie's List website listed the invitation for "free estimate" for repair services from their recommended vendors. Marathon was one local service recommended by Angie's List. I contacted Marathon via the Angie's list link for an estimate to repair my dishwasher. The young service tech arrived. He inquired about what problem I was having and I explained the issue was the soap dispenser door wasn't operating. The Marathon service tech could not determine how to remove the door cover from the dishwasher, so he phoned someone (another Marathon tech?) and then told me he would not remove the dishwasher door panel to check the electronics for fear of damaging the plastic clips that hold the cover in place. He then pronounced that the repair would consist of replacing the soap dispenser solenoid. Yet, he had not accessed the solenoid to determine if it was defective, or if the electronics control board was defective, which is another possibility. He quoted me a price of several hundred dollars for the repair, and stated that I could recoup my 'service fee for their estimate' if I booked them to do the repair. He then presented me with the bill of $81 for his estimate, and requested payment. I paid rather than causing a fuss. I contacted Marathon to complain that about being charged the $81 for a 10 minute service call, especially when no actual diagnosis was performed. marathon replied that they were unaware that the Angie's List website referred to "free estimates", and that they never give free estimates. had I pursued multiple estimates for comparison using the Angie's List vendor I could have been out several hundred dollars for just the estimates! Basically it seems like collusion and deceptive trade practices by Angie's List and their recommended vendor, Marathon. This was my first and last use of Angie's List. And I am spreading the word about the deceptive advertising..
    - Ron K.
  • A
    Marathon Appliance
    I will definitely use Marathon Appliance again. They came out to check the leaky fridge and turned out there was a cracked drain pan; however the fridge is older and the part was discontinued. They epoxy'd the drain pan, which fixed the issue. Not only were they very responsive, professional and pleasant to deal with, but their overall demeanor was to actually find the issue... not just take a look, check the usual suspects and shrug (which was my experience with another company). They will be my go-to for the future.
    - Amy E.
  • A
    Marathon Appliance
    Incredible service! The Service Tech was on time, notified me prior to his arrival and after examining my issue he provided me with a very fair and reasonable quote that was much less than the other quotes I had received. He had the parts that were needed and performed the repair in a timely manner. I was very pleased with all aspects of this transaction and would highly recommend Marathon Appliance Repair.
    - Kelly D.
  • F
    Appliance Repair Squad
    It is long story. I contacted them back in July 2019 and scheduled my appointment in August first week. Their tech diagnosed the problem and told us that he needed a part and we paid in advance . From them on wards it has not gone down as expected. We did not get any update from the tech. We called them and tech came and made the changes but stove was still not working. From then we did not get anything done. And it is October now. Stove is still broken. I did get couple of responses early about yes they will schedule tech but nothing happened. My last message was on October 10 and they have not even responded to that message. I am not sure what has happened here.
    - Ranjan S.
  • A
    Fort Worth Refrigerator & Appliance Repair
    Amazing experience with this company! My refrigerator was cooling erratically and sometimes not at all and other times freezing everything in the frig. I live in Lewisville, TX in Denton County and before I read on their website that they can only service customers in the Fort Worth area and Tarrant County, I had left them a voicemail describing the problem and hoping for a call back so I could make an appointment. 29 minutes after leaving the message, Jack (the owner) called me back apologetic that he wasn't able to help me because he's only able to serve customers within Tarrant County, TX. He then went on to tell me exactly what he thought the problem was (a thermostat that generally is the culprit when this problem occurs on my make and model of refrigerator) and that if I was mechanically inclined, I could maybe fix it myself. After having a terrible experience with another company I called after speaking with Jack, I decided to try to fix the problem myself. I ordered the part from Amazon for $12.50 and with about 2 hours of effort, I fixed it myself and it is working beautifully again after 3 days! I cannot recommend this company highly enough! Who does this kind of thing anymore!? It is amazing to me that, with no consideration for his own financial benefit, Jack provided all the expert advice and information I needed, over the phone, to fix this problem myself. If you are in Tarrant County, Texas and have any problem with your home appliances, PLEASE use these people!!!!! You will have one of the best service experiences of your life. THANK YOU, JACK!!!!!!!! God bless and prosper you for your kindness. David/Lewisville, TX
    - David O.
  • A
    Choice Home Warranty
    It was fabulous service I got responded less than 24:00 hours I did a lot of decision in my life but having choice warranty insurance the best decided ever like always thank you so much for your dedication.
    - Bamlak A.
  • F
    Dylan Thomas Brown with Appliance Masters was contacted to repair our deep freezer. All he did was take the control switch out and bypassed the wiring. He said he would order part and come out on Tuesday, NO SHOW we called he was to come out Saturday, NO SHOW. But he asked for payment up front 396.78. I should have read all the bad reviews and looked at the BBB reviews prior to letting him touch anything.
    - Carolyn D.
  • A
    Action Appliance Repair
    Very professional service. He was able to tell me over the phone that he did not think he could fix the washer. I had him come to be sure before I spent money on a new washer. He was correct. The washer would have cost more to fix than a new one. However, he took the time to advise me on washer brands that were reliable and answered all my questions. His professional advise was well worth the service charge. Now I know what I want to buy. I highly recommend Action Appliance Repair!!!
    - EDITH B.
  • A
    A+ Certified Appliance
    They did an incredible job from the moment I called to the moment Tyler left my house. I called in the morning and they were able to add me to the schedule that afternoon. It turns out Tyler finished with another appointment early, so they called and texted letting me know he was available to come early, which was great for us. Tyler arrived and he was very engaging and personable. He got right to work on the washer and you could tell he knew what he was talking about. He was able to diagnose the problem quickly and was very honest in letting me know that it would cost more to fix the machine than it would be to buy a new one. I cannot tell you how grateful I am to know that he was honest and was truly looking out for my best interest as opposed to trying to sell me on repairs that didn't make sense. He also gave me some great advice on what brand I should purchase to avoid problems in the future. Then we had a nice chat before he left. I really enjoyed him as an appliance technician and as a person. The next time I need help with an appliance, I'm definitely calling them!
    - Kevin M.
  • A
    Sears Appliance Repair
    Efficient, professional, helpful. Both call center and technician tried to sell "Home Appliance Warranty". But they were not pushy or unpleasant when we declined. Would not recommend the service if we had been subjected to a hard sell.
    - Rishiyur M.
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Appliance Services in Lewisville

Companies below are listed in alphabetical order.

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