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Gas Leak Repair reviews in Lamesa

  • C
    I had them come to fix some gas leaks on a house I had just bought. Craig immediately saw the gas pipes around the house and went "whoa! Those are illegal." It's an older house and the pipes are just as old. He fixed one leak at a heater and told me the other was too old. Then, he ran a pressure test on the lines to see if they would hold gas. They definitely didn't. Craig was great. He told me exactly what was wrong and exactly what he was doing. He ended up condemning the gas lines and closing off my gas. Craig was great. The next day they got back to me with an initial quote and tried to get me to immediately accept it (now I think I should have done that). I told them I wanted to check around and get atleast one other quote. I got one other quote within a few days that was double what their quote was, so I tried to go back to them. I told them we wanted to go with them but that wanted to get an additional ten feet of pipe added to the quote so we could put in an extra heater, so I asked for an updated quote. A week later I still hadn't heard back from them. I emailed them again and the lady apologized and said she had sent the initial email to the wrong person. She would get back to me the next day with a quote. The next day no word so the following day I email her again. She had forgot Craig wasn't working that day and would get back to me. Two days later she said he needed to come back out to the house and make some measurements. He would come on Monday. All day monday I sit around at home instead of going to work so that I could let them in the house. No show. No response. Tuesday I email her and another person in the office again. No word until Thursday. The secretary was sick and didn't get back to me because of that. At this point, I had been without gas and a way to cook food for 4 weeks- granted probably 4 of those days was because I wanted to check around first. Other people knew about this and I had emailed other people in the office. There was no reason that I wasn't contacted by someone. No reason that I wasn't told not to wait around all day Monday.  I think that these guys probably do very good work based on what I experienced with Craig, but their office is a complete mess. No one in the office knows what's going on and they can't seem to work together. I was without gas and a way to cook for a month because they couldn't get their stuff together. I eventually had someone else come and easily install the pipe in two days for half the price. 
    - Jennifer G.
  • F
    Holy Cow! I have been waiting for two weeks for these guys to give me a simple estimate. They came out and did all of the measurements and when I call they tell me they are waiting on figuring out how long it will take them to do the work... That's a good way to lose customers! They were very nice and good at explaining what they would do when they were here. Unfortunately they are not good at coming up with an estimate in a decent amount of time.
    - Jennifer G.
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Gas Repair Services in Lamesa

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  • WTRS

    1490 George Deiter A-165
    El Paso, TX