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Moving reviews in La Vernia

  • A
    I have worked with them for a number of years because they done a number of moves for the people that I work for. It was a good experience. The only, I would say negative if you could call it that, is that they got stuck in the sand, which they had walked the area with my husband to see if they thought they could drive their truck on this area and they got stuck.  The only issue that I had was they did charge us for the time that it took to get unstuck, which I was disappointed because they had agreed that they thought it would be okay to drive on that part of the ground. It wasn't like a huge deal, I understood, but at the same time I had hoped maybe they wouldn't charge us since they thought it was okay to drive there. That was the only thing.
    - Renee D.
  • A
    AB Moving - San Antonio
    Great job! We had a very tough job for the movers. we moved from our 2 story 5bd to a single story 4bd. (Not to mention a pit stop at our storage unit) About an hour away from our old home. Extremly heavy furnature and tons of shop tools from the garage. They showed up timely with 2 crews and 2 trucks. Everyone was friendly and professional. Amazingly not any damage to hardwood floors, or stairwell, or even the paint on the walls. Everything was packed and wrapped. No damage to any furnature or boxed items. It was a long day and both crews worked without any breaks. I was amazed at their effency. We use them again for sure and up would recommend them to anyone. Thank you AB moving for a fantastic job!
    - Christina J.
  • A
    Alot For Less Movers
    A great moving company! We are retired military and have made plenty of moves in our 22 years of service. Alot for Less was professional, thorough, and courteous! From the moment of my first phone call they bent over backwards to provide for our needs. We moved my 83 year old mother into her new home and they were extremely courteous and respectful to her. Their pricing was excellent! I will use them again in the future!
    - Stephanie D.
  • A
    All My Sons Moving & Storage
    Went very fast, efficient, and they were careful. I would highly recommend them. I do think they should charge from arrival instead of when they leave the business. They also didn't put our bed together properly. They don't drag their feet & are very polite.
    - Allen W.
  • A
    First of all, you can hardly find a mover that will give you an option of (1) fixed rate, or (2) hourly rate.  They send someone (in our case, the GM himself came) to your house for FREE to give you a quote on the fixed rate. From there, you can decide on which of the 2 options will work better for you.
    I called a lot of movers and a lot of them charge per hour; and most have pretty high hourly rate.  Not everyone was very friendly and accommodating, and there was one very popular mover whose employee (well, the one I talked to) was a little too pushy.  I said from the start that I just wanted a quote, and he was trying to schedule me for the move.  In the case of A&B, it was such a pleasant experience, from the time I called them to inquire, to the time the GM came to the house to give me a quote for the fixed rate, to the time we actually moved.   Everyone at A&B is very nice, kind, courteous.  By that, I mean, the owners, too!
    Needless to say, I did get a good quote from A&B.
    We're very happy with how everything went.  I will definitely use their services again, if and when I need a mover, and will recommend them to friends, or anyone who asks me about my experience with the company.
    Note: The price I put on there is the estimate normal rate for us, but we did get a good discount :).  Thanks, A&B!

    - harry b.
  • A
    The movers were on time and professional.  They were very careful and did not damage any of our belongings or walls.  All items were covered in truck with pads as necessary.  Price was great for work completed.
    - Jessica and Ryan C.
  • F
    In March of 2011, we visited the Seguin, Texas Palm Harbor Homes office to look at homes and see how much they cost.  We were pleasantly surprised and treated kindly by a salesman and the General Manager, Seth Roberts.  After talking with them a bit, we told them we wanted to shop around and compare with other mobile home companies.  They understood and wanted us to make sure we looked for certain things; one being the sinks in the bathrooms.  We were told to pay attention to the sinks because the other companies used plastic sinks and Palm Harbor had porcelain ones.  Sure enough the model home we were interested in at Palm Harbor had porcelain sinks in the baths and the competition did not.  It was one of the selling points that got us to come back.  When we came back, the salesmen gave us a floor plan of the home we were interested in, attachment 1 and put in writing on that plan the price we would have to pay and the extras that came with it including Hardi-plank siding, a 6X8 deck, installation and hookup of existing utilities and additional benefits for paying cash.  I should point out at this time, our property had a 1982 mobile home in place that we would need to have removed before having a new home installed in it's place.  At the first meeting at Palm Harbor, they said they could help us with that and they knew of a hunter that would pay us $3,000.00 for the home and remove it.  It all sounded great and we left happy.  We returned a few days later and made our color and material selections.  From this point on we were dealing with Seth Roberts, General Manager, and no longer had contact with the other salesman.  We informed Seth that we were happy with the colors of the model we looked at and wanted it exactly the same.  He wrote that down on the form and said he would place the order.  We gave him the $1,000.00 deposit check.  We had to come back a few days later to confirm the options and colors so he could complete the order.  I found this odd and a bit annoying due to the fact that we had to travel 30 minutes to get to the office and I thought that had already been done.  On that visit Seth informed us that they no longer made the model we wanted but the Woodland III model was the exact same except the Master Bath was rearranged differently and the guest bath was at the end of the hall, instead of between the other two rooms.  This is all that was mentioned as a change and we signed off on the new floor plan, attachment 2. We also chose our ICON connections at that time.  The new floor plan shows a larger living room and a much smaller kitchen but this was not mentioned at all by Seth.  This is the kind of deceit that is at the root of our frustrations.  We experienced several things that we were told orally that would happen and they were not put in our contract.  We fully understand that we signed off on exactly what we got, but are extremely frustrated and disappointed that Palm Harbor practices such shady business tactics.  We came back again on 3/14/11 and again we went over colors, options, etc. so the order could be placed.  At that time Seth gave us a different price than was first quoted.  It was including the prices for laying the base and other preparations for installing the home.  This was very unexpected due to the fact we were given a quote ($48,855) in writing and had asked if this was the final price including everything necessary and were told that it was.  The new final price was about $3,000.00 more and we just could not afford that at that time and told Seth we would have to wait about six months or so in order to save more money.  Seth got very concerned about this and told us that he knew that Johnny Systma with Alamo Transportation would purchase our existing home for $7,000.  If that happened we could move forward with the new home purchase.  I asked Seth to give that to me in writing and he did.  We were given a delivery date for the new home of 4/26/11.  Within a few days, Seth called me and said he had a potential buyer for our home and asked if a man named Van could come look at the home.  Van looked at the home and was interested in buying it.  It was agreed through Seth that Van would give us a check for $7,000 and we would have that at closing.  Our closing was scheduled on April 21st and there still was no check from Van.  Gail Shaefer, who handled our closing, said that we could write a check for $7,000 less than what was due until we got the check from Van, since Seth had promised in writing the house would be sold for that amount. Due to a miscalculation that Gail made, we paid all but $6,000 at closing.  We were also told that there had been a delay at the factory and the delivery date was changed to a week later.  At this point, I have to say that it would have been nice for someone to tell us up front that there could be delays and to plan for them.  This never happened.  We do not buy mobile homes every day and do not know what all is entailed.  We assumed we were dealing with courteous professionals and they would prepare us for all possibilities.  Instead when delays happened, they just said "well delays sometimes happen and that has to be expected".  When Seth gave us the date of April 26th, he was firm on it and never mentioned the possibility of delays.  This is just another example of poor business practices.  We would have been prepared for delays had we known the possibilities.  On the day before we expected the old home to be moved off the property, we got a phone call from one of the contractors telling us that Van's funding had not come through yet and there would be a delay another week.  We were very frustrated at this point and told him we had in writing that Seth would give us $7,000 for the existing home and if the move didn't happen as planned we would take our $42,635.26 back and spend it somewhere else.  The gentleman had to check on some things and call us back.  He called us back within ten minutes and said the move would go as planned.  Another thing that Seth had told us when we originally met was that the existing house would be moved out on the same day the new home would be delivered.  We found this unbelievable because it seems like that would be a lot of work.  We asked him twice if they could really do that and he responded with the same answer, saying they would.  We figured that they are professionals and know what they are talking about.  The reason we bring that up is when it came time to move the existing house, Seth said the house would be moved on Wednesday, the base laid for the new home on Thursday and the delivery of the new home on Friday, and leveling of the new home on Saturday.  We reminded him what he told us about it happening on the same day and he said "well, it's a lot of work, it takes a long time to do".  We just wish the Palm Harbor employees would be honest up front and not lead people on to believe other things.  It's a very poor way of doing business.  Listed below are a few more things we were told and they never ended up in the contract.  We must reiterate that we are acknowledging we received what we signed off on in the contract, but we feel that Palm Harbor practices poor business ethics by telling customers what they want to hear and not following through with it in writing.  I will be warning everyone I can to either not do business with Palm Harbor or if they choose to, to get everything in writing and read all contracts to make sure they get what they are promised. We were told that our electrical hook-up to our barn would be connected at the electrical pole by the same electrician that was connecting our house, as long as my husband had it prepared to do so.  My husband did and the electrician did not do it.  We had to hire an electrician to do it costing us $300.  Whenever we called Seth with an issue or concern he would throw in our face "that he is doing all this stuff for free and what do we expect".  Very poor customer service and unacceptable behavior for a so-called professional.  We never asked him to do anything for free.  We were fully prepared to wait until we saved up enough money to pay for what needed to be done. We were told that the toilets would be dual flush toilets and the contractor doing the trim out had never even heard of those. The sinks in our baths were plastic and not the porcelain ones we had counted on.  The contractor doing the trim out called about that and said that we had signed off on the plastic ones.  Again, very disheartening and extremely poor business ethics on Palm Harbors part.  Where we come from honesty is the best policy and we would like to think when someone says something, they are honest.  It's just a shame that a business does this. While the home was being installed and we had questions and concerns, we would call Seth and voice our concerns and he would get upset and keep saying "I'm doing all this stuff for free…"  He even hung up on me once.  When choosing the colors and materials to be used in our home, we selected a color and material for the skirting. After the home had been delivered, we called Seth and asked about the skirting.  He said he would check on when that was getting done and get back to us.  A week later and after the home had been installed and all utilities hooked up and the trim out done, we called Seth to ask when the skirting was getting done. He said that the skirting wasn't in our contract.  Totally unbelievable deceit!  We asked him why he didn't tell us this last week when we called and he simply replied, "I forgot."  I would expect this response from a teenager, but not from a manager. My husband and I are just shocked and amazed that a company can treat it's customers this way.  No wonder the company has filed for bankruptcy.  I will be doing all I can to share my experience with the public in hopes I can prepare future home buyers to beware of the shady practices of Palm Harbor.
    - KAREN S.
  • A
    All My Sons Moving & Storage
    - DeAnna S.
  • A
    All My Sons Moving & Storage
    On time, took care of all furniture, worked quickly courteous.
    - Rhonda K.
  • A
    First Responders Moving
    - Matthew M.
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