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Flooring reviews in La Porte

Real People ~ Real Reviews ~ Real Results

  • This company and team are GREAT!!!. They are true professionals. We are remolding our kitchen and adjacent rooms. We needed 800 square feet of ceramic tile removed. I removed about 200 s/ft myself but we could not live with all the dust I was creating. We looked for a local provide of the DustRam dust-free tile removal system. I found Ground Free Floors on the internet and completed their online contact form. I immediately received a reply via email with a rough estimate. The estimate was more (but reasonable) than I was wanting to spend. A few days later I received a follow-up phone call from "Shannon" one of the owners. He asked about the quote and what I was trying to accomplish. He said there may be some negotiation on the price. I sent him accurate measurements  and pictures of the work performed to date and the the areas needing work. He provided a new quote of "approximately $2150" based on actual measurements and conditions when the crew arrived. We scheduled the work for the following Thursday and Friday. Shannon texted or emailed at least once a day in the five days leading up to the planned work day with answers to questions and details. The day before we spoke on the phone for about ten minutes to address any final questions. The crew was scheduled to be onsite at 8am. They pulled up in a beautiful Ground Zero Floors truck and trailer at 7:55am. Hector and his teammate introduced themselves and offered to walk the job site. Both were very personable and professional. Hector re-iterated that the cost may vary slightly once he made his onsite measurements and evaluated the work. He took his measurements and reported them to Shannon. Shannon called me and said that based off their evaluation the price would actually be $1965 (200 less!!!). I though this was AWESOME. They could have stuck with the $2150 but they were HONEST and PROFESSIONAL and only charged for the work performed. I agreed to the new price  and the crew went to work. The equipment setup takes about one hour and is ver impressive. The crew worked until 4pm and then packed up (once again takes about one hour). The tile removal is very noisy, but that was expected. The DUST COLLECTION IS INCREDIBLE!!! IT captures everything. There is simply NO DUST!!!!!. They were able to remove all the tile and start grinding the thinset the first day. They returned the second day and finished up in four hours. Still NO DUST, AMAZING. They were very respectful of our house, property and whole family. Hector was very nice and engaging. When the crew left, the house was actually cleaner that before the work. I would absolutely recommend them to anyone!!!
    - Timothy R.
  • Our experience with AIS Stone was for two different projects; (1) kitchen remodel during October and (2) flooring installation in December.  I originally reached out to AIS Stone to obtain information.  Jaison "JT" Thomas promptly returned my call and scheduled a visit to discuss our needs and expectations.  JT is a great communicator and demonstrates a high degree of integrity. He clearly recognizes the value of extraordinary customer service and consistently delivered as promised.  He listened carefully to what we had in mind and offered numerous suggestions that proved to be very beneficial.   JT scheduled an appointment for us to select the granite.  Although a bit overwhelming, he was patient and provided sound, practical advice during the selection process. The entire team (granite installers, electrician and plumber) arrived on time, were careful to clean up areas daily and produced high quality work in all aspects of the projects.  The team displayed professionalism while on site and strong specialized skills.  Based on the quality standards and reliability shown with the kitchen remodel, we contracted AIS for the second project which included installation of laminate flooring and new baseboards.  Both projects were completed on time and were within the estimated cost analysis.  It was a very favorable overall experience and I will definitely use the company again.  I highly recommend AIS and JT to family and friends.
    - Jeannie C.
  • Because the job was performed under a termite protection policy, Best Price was contracted through the protection company, not working directly for me.  This caused delays because the contractor, Best Price, had to get approval at several stages before proceeding with work.  Also because much of the work was structural and extensive, work had to stop at several stages for city inspections.  This caused what some might considered excessive delays.  However I think under the circumstances delays were unavoidable.
    The work however was being reviewed the city and myself.  There were a few misunderstandings but Best Price was always willing to talk and we worked them out quickly.  Because of the age of the house (a brick house built in the 50's) there were a few problems but Best Price brought in workmen to correct them.  There were no problems passing city inspections.
    The structural and replacement work went very well, the replacement being more like a remodel than a repair.  The drywall in the bedrooms was professionally replaced or patched.  The bathroom is now very modern in appearance, with new tile, drywall, flooring and trim.   The finished job is satisfying to look at and well worth the wait.
    - Arthur J A.
  • Chris showed up on time, was extremely courteous and professional.  He took his time, was very, very thorough, and my carpets all look brand new.
    I can't recommend them enough, and would definitely use them again, in the future.
    - Juan E.
  • Originally asked for a kitchen and bath remodel that included staining existing cabinets and installing tile floors in kitchen and bathrooms to get house ready to put on the market.  As we began the work, decided to redo the upstairs bath that needed sub floor work and the 1/2 bath.  After those were done we decided to entirely redo the master bath.  The more work EMS did, the better the house looked and we decided to do more extensive work.  Eddie and his crew were very professional and did good work.  I didn't give him an A for price because I never had this type of work done before and didn't have anything to compare it with.  He was able to begin the work immediately and that is why I chose him.  We did run into some unexpected problems like water damage on walls and cabinets that had to be addressed.  I am happy with the work done.  I gave Eddie some items from my home that he said would go to habitat for humanity but in talking to him he indicated that the entertainment center looked good in his grandfather's room.  He also borrowed my hand dollie to transport the entertainment center without asking and never returned it.
    - Hattie D.
  • We had a very good experience with DE flooring. Abdul the owner handled everything we wanted and keep his word about the not being finished until we were happy. His work comes with life time warranty on his workmanship. They arrived on time and even worked on week-ends and around our schedule. At the end of the job he sent in 2 cleaning people to cleaned the whole house, from the ceiling fans, to the floor, they cleaned every room that was effected by the work DE Flooring did. He has professional crews for each type of work, tile crew, granite crew, cabinet crew, plumbing crew, and cleaning crew. If we were not happy with what they had done they said they would have stayed until we were happy( we were very happy).The only thing I would have changed is taken Abduls suggestion and spread the work out, so both kitchens were not out of commission at the same time. The only thing DE Flooring needs to do is seal the tile floor and they will do that next week.
    - Richard P.
  • Mr. Garcia was very honest and made sure that the work was performed to my satisfaction. He was very responsive and finished my work in a quick and timely manner. The work was performed in a quality manner. Texture was matched and carpet re-installed properly. Great experience.
    - Eric D.
  • It went well--much faster than I thought it would. They even moved all the furniture and appliances.
    - Angie W.
  • Great! Installation crew did a great job!
    - Sandra K.
  • Dave and his crew were professional, quick and they even clean after themselves each and every single day.
    - Maria T.
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Flooring Installers in La Porte

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