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North Texas Chimney & Hearth

Founded 2009 • Angie's List since January 2012

A Rated | 70 Reviews

Service Categories

Description

We are a family owned & operated full-service fireplace and chimney sales and company serving North Texas and the DFW Metroplex. Our new showroom in Krum, TX, just west of Denton, features over 30 working fireplaces, stoves inserts, gas log sets, grills, fire effects and more. We are fully certified by the National Fireplace Institution (NFI) and carry the distinction of Master Hearth Professional, which is the highest level of certification available for our industry. We are also factory-trained by most hearth systems manufacturers. We are your #1 choice for fireplace installation, service and repair and we specialize in energy saving solutions for your hearth. Due to the seasonality, nature of our business and small number of NFI Certified businesses in the DFW metro area we get extremely busy through the fall and winter months. Through fall and winter months all services that are considered "maintenance" , such as chimney sweep and inspection services will be forward scheduled to the spring months. Three to five week lead times for service and installations should be expected during "peak season". Beat the rush and take advantage of off-season discounts by scheduling service during the spring and summer....

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Verified Reviews

A few reviews for this pro…

A

RATED

07/16/2020

Appointment was easy to set up. On the Appointment Day, July 10, 2020, Mike Springer and their Helper (sorry I don't know or remember their name) both showed up on time and thoroughly inspected, and cleaned my Gas Log Fireplace which had not had maintenance since moving into my new house over 7 years ago. Mike fixed one issue where the Fireplace would not turn on. It turned out to be an easy repai...

DESCRIPTION OF WORK
Gas Fireplace General Maintenance and Repair

CATEGORY fireplaces,gas logs

SERVICE PROVIDER RESPONSE

Mr [Member Name Removed], Thank you for your business and taking time to post a review on your experience. Also, thank you for your kind words. We are blessed to have a great team here and look forward to servicng you for your future fireplace needs,
A

RATED

03/19/2018

Tyler was the technician who came out and he was very professional. He took everything apart, cleaned it and took care of the problem. He was extremely knowledgeable and very polite. He is a great representative for the company. I would definitely hire again. Very fast and very thorough!

DESCRIPTION OF WORK
My gas fireplace didn't always light when I flipped the switch, I needed to have it checked out, as well as an overall maintenance check.

CATEGORY gas logs

SERVICE PROVIDER RESPONSE

Thank you for the review, Ms. [Member Name Removed]. I am pleased to hear you were happy with the service Tyler provided. We are blessed to have a great team here.
C

RATED

06/19/2017

They told me that our brand new vent pipes of fireplace are old and recommended to change those :) due this to misleading quote we did not hire them

DESCRIPTION OF WORK
Inspection of a fireplace

CATEGORY chimney repair,fireplaces

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed], Our findings were that you had co-axial direct-vent pipe IHP/Supreior SecureVent vent pipe installed into air-cooled wood burning pipe. We successfully diagnosed the problem and provided you a solution. Your system will never function properly or be safe for use until you have this vent system properly installed. It's was not a "misleading quote", it was an inspection ...
A

RATED

03/24/2017

It was excellent. If I needed them, I would not hesitate using them again.

DESCRIPTION OF WORK
They installed gas logs, from wood burning to gas logs.

CATEGORY gas logs

A

RATED

02/15/2016

Lit the pilot of our gas fireplace but main burner refused to light.  Called North Texas Chimney for service call.  Appointment was made for three weeks later and an appointment window of 12-5 was provided.  Company called over the weekend with a reminder. Technician called 15 minutes in advance and arrived at approximately 1215.  Coincidently, the fire place decided to work just before the techni...

DESCRIPTION OF WORK
Inspected and cleaned gas fireplace

CATEGORY gas logs

SERVICE PROVIDER RESPONSE

Thank you for the feedback, Mr [Member Name Removed]. I am happy you were pleased with the service you received. Thank you for your business, we appreciate it very much! Kyle

Services Offered

Residential and commercial fireplace installation, stove, insert and gas log sales and installation, gas fireplace installation, gas logs, outdoor fireplaces, fire effects, custom gas fireplaces, modern/contemporary and traditional fireplaces, outdoor fires, pellet grills, Kamado grills, gas grills, pellet grills and more.

Services Not Offered

We do not provide chimney sweep services for products not purchased through and installed by us, but we are happy to replace or upgrade your hearth system any time of the year. All gas hearth system repair and maintenance services are scheduled on a first-come first-serve basis. During peak season months (October through February) a 3 to 5 week lead time should be expected.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
American Express, Discover, MasterCard, Visa, Check
Senior Discount
2%
Emergency Service
No
Warranties
Yes