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Hvac Repair reviews in Krum

  • A
    I called them to come see why we had no heat. They were able to get a tech out within the hour! After a very involved diagnoses, he determined what I already was pretty sure the problem was. The compressor was locked up. He gave me a quote to install a new unit that I would provide and came the next morning right on time to install it. No problems at all. They did a good job. I have had these guys out 3 times now for different issues in 2 years. They always give prompt courteous service and get the job done. I would highly recommend them to anyone. I have tried 2 other major companies in the Denton area before and they were both well deserving of the "F" reports they got. I will definitely use these guys if the need arises again.
    - kris h.
  • F
    They advertise 24 hr service on there web site. I called both #'s and left message. Never so much as got a return phone call all the night long. I called another provider from the list and they promptly answered the phone and came and fixed the problem.
    - kris h.
  • F
    I have used these guys before. Todd is a great tech that has serviced me before. My a/c went out at 10:00 pm and I needed
    after hrs service. I called and answering service said TJ (not Todd) was on call and he would call me in just a minute. 30 mins later, no call. I call her back and she says she will call him again to give him a minute. In another 20 mins, no call. I call her back and she says she will call him directly and find out what the deal is. An hour and a half later, she has never called me back and just blown me off. The "tech" never called either. I called another provider on the list who promptly answered the phone and came and took care of the problem. Unbelievable, I even told her upfront I was a repeat Angie's List customer.
    - kris h.
  • A
    Todd Underwood showed up right when he said he would. He was very professional, polite, and an overall pleasure to deal with. He quickly identified the problem, went to get the part, and promptly returned and fixed the problem. I was extremely pleased with his work. You guys need to keep Todd around and pay him well. He is an asset to your operation!
    - kris h.
  • F
    I was connested to David. I explained what was happening with my furnace. I told him who I was, my address, etc.. He told me he would have a technician call me back at my number in 15 minutes or less. An hour later I called back and asked what was up, nobody had called me. He replied in a very sarcastic manor that "he is on a job and he cant call you until he is done! He has your information!" I asked if he had any idea how long it would be and got more smart mouth from him so I hung up. About 15 minutes later another guy called me back and said they dont service my area. I dont know what happened to this place but they used to take care of their customers. Steer clear f these guys. Don't waste your time.

    In response to their inaccurate response: I was told by David, who answered the phone, that they would repair my furnace that day with no mention that they don't service this area. They DO service this area, or they have their employees drive company vehicles thru these two subdivisions regularly. Notice no mention was made about the sarcastic, snide, and overall inappropriate way I was talked to upon calling back to see why no one had called me as I was told they would. If it was true they don't service this area ( less than 6 miles from their office) why would you leave someone just hanging without a call back out of courtesy? You have to actually obtain a customer in order to have one to work with that is a priority. Again, no apology for the attitude and behavior I was treated to, just a diversionary statement. Like I said, look elsewhere for professionals, because there aren't any here.
    - kris h.
  • A
    I have used them for about 18 years. I have used them for anything from installations to service calls at a few different properties. They will come out in the coldest and the hottest weather. They are very knowledgeable and Troy trains all of the employees very well. I enjoy using their service.
    - Alice D.
  • A
    l called the evening before around 6:30 or so. A very pleasant young lady answered the phone quickly. i told her what i needed done and she was new at the job but had some one training her that she asked my question if she didn't know the answer. That was fine with me she was very professional. she told me the charges and how they charged. i was told "Demone" would be out the next morning. He was 5 minutes early! Very professional young man. Clean cut, and shaven. I showed him where the unit was and he had it knocked out in no time Very good job Demone! likewise  for the phone receptionist as well. i will use these guys again for sure!
    - kris h.
  • A
    Everything was good.  Our experience has been awesome.  They are great.  They are respectful of my home.  We can always get in contact with them.  They always call back if we leave a message.  They come back as soon as they can within a reasonable time frame.  We had the whole system installed a year or 2 years ago and we've had no problems with it.  They've been great.  We had them install our furnace and our a/c and they redid all the duct work.  They did it quickly and efficiently and we haven't had one problem with it.  It was nice and clean.  They cleaned up the mess and left the home in a good condition.  The price was reasonable compared to other people.  They are not the cheapest, but they are the most expensive people.  We got what we paid for and we were pleased with the pricing.  They are very professional.  We would recommend them to anybody.           
    - Jennifer F.
  • A
    My a/c broke down.  Called BCI because of good reports on Angie's List.  Very prompt.  Very professional.  Explained my options and made the best deal possible in my situation.  Couldn't do work that day because of their schedule and told me it would be a few days.  Loaned me a window unit.  Called a few hours after leaving and said they had a cancellation and could come back that evening.  Wonderful people.
    - Kathryn C.
  • A
    I have used them for years.  They do good work which is why I keep calling them.  They are very responsive when I call.  They could get out here sooner.  They know my system and so the next time they come out they are familiar with it.  They have been able to solve any problem.  Their price seem to be in line with other people.
    - Grady C.
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HVAC Contractors in Krum

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