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Carpet Installation reviews in Kerrville

Real People ~ Real Reviews ~ Real Results

  • My Mom, who had lived in Kerrville, Tx. had moved in with me here in the Houston area and we were preparing her house for sale. I contacted Brinks and arranged to meet with Dave one week later when we drove to Kerrville. I had the old carpet removed before I met with him on 10/28, the house cleaned and repainted so the carpeting/tile was the last thing I needed. We settled on the carpet and tile. Brinks was told that the house would be listed on 11/10. There was still 2 days of work left on the painting/cleaning so Dave had 10 days to do his work. The tile work was supposed to begin on 11/3 but didn't start until 11/7. I called Dave and expressed my concern. I reminded him that the realtor would start showing on 11/10 whether he was finished or not as I had given him plenty of time. Turns out the tile guy drove in from San Antonio every days so time was lost to account for his commute. Luckily I have a friend who is a retired General Contractor who oversaw all of this for me. My friend stopped by at 10:30am on the first day of tiling and found the tile guy just arriving and unloading his truck. My friend stopped by again at 4pm on 11/9, the tile guy was gone, there was water on both bathroom floors. The main bathroom sink was filthy and neither toilet had been recaulked after tiling. Dave was told of the lack of caulking and responded by saying they don't do caulking. He was told that my friend had the check for the final payment and wasn't getting it until the job was finished, including the caulking and cleanup. Upon inspection at 3:30 on 11/9, the day before the showings of the house were to start, the caulking had been done but the house was still dirty with tile dust, and where the tile guy had cleaned his tools in the sink and left the mess. We paid Dave at Brinks as I didn't have time to wait for him to finish what I expected him to do and had to have someone come in that night to clean up his mess.
    - Leanne P.
  • Store personnel patient and very helpful in selecting floor. On time to measure house. Encouraged us to take various staples to choose from. Install crew on time, very neat, cleaned up each day. Fantastic job.
    - Jim B.
  • we were building a new home when our old house sold with a short escrow time. hill country carpet were able to get our new carpet delivered and installed within the short time constraints (unlike the big box places that wanted 6 weeks to get carpet). we were very pleased with the carpeting and the installation.
    - Kathleen G.
  • All good-start to finish.
    - Pat w.
  • Good from start to finish,  Excellent workmanship.  Staff was most accommodating.  I had to oversee from out of town, and they made is as seamless as possible.
    - Linda B.
  • Very good work was performed by workers. The managers were easy to work with.
    - Jim W.
  • On time; professional; very pleased with all aspects of installation.
    - Dorothy G.
  • Great...would use again.
    - Kim G.
  • Very well...the people here are professionals and do excellent work
    - joann r.
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Carpet Installers in Kerrville

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