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Dog Grooming reviews in Keller

  • A

    I vas very disappointed in the service level and implied expertise demonstrated by the Summerfield staff during the initial scheduling of a beak and toe nail trim. My poor experience at Summerfield is related to their expertise with larger birds (blue & gold macaw), because I'm sure this animal hospital is good enough with dogs and cats, no arguing there. T

    Their supposed "best bird handler" toweled the Sinbad (normal procedure) then proceeded to squeeze the birds head so tightly the skin tore just below her right eye and was bleeding (very unprofessional). They trimmed "Sinbads" beak then brought the bird back to me to settle her down at which time I went through the roof seeing her sitting there bleeding. Sinbad has been my companion since 1996, and we are as close as a person can get to a bird, so her pain was mine too.

    Then they decided they really didn't have the expertise to handle such a large bird, and the person that normally handles big birds was unavailable. So after them rescheduling me twice, providing abusive (barbaric) treatment, and wasted a scheduled visit, they backed out and turned Sinbad away saying they couldn't proceed because they were "uncomfortable" handling the bird. Sinbad is a very docile, sweet, and friendly to strangers type bird under normal circumstances. BOTTOM LINE: Big bird owners, avoid this place like the plague. Their attitude was condescending and borderline rude, and my attitude at that point was not so good either in retrospect. I have pictures of Sinbad's bleeding face that I wished I knew how to post here, so my words will suffice in this case. A Truly Awful Experience with Summerfields Animal Hospital. A one star rating is one too many.

    - sonny c.
  • A
    I have used Diamonds N The Ruff for about 10 years and I have always found them to be friendly to me and my dogs. I have a very old dog and she needs special care when grooming her and they always do a great job and seem to care about her age. Their drop off cut off time is 10:30 am so I can still sleep in before getting up to take my dog. Most of the time you have to leave a message for them to call you back but they always DO.
    One time I had a Siberian Husky who didn't like strangers so when they tried to get her out of her kennel she growled. They just took it in stride and left her door open and she finally walked out on her own and they were able to groom her. I don't know of another groomer that would have done that before calling and telling me to come get her.
    I will continue to use them as long as I own a dog.

    - Marilyn H.
  • A
    always does a very nice job and the dog never seems upset to go there, or overly anxious to leave. They came highly recommended from a neighbor and we're completely satisfied with them. 

    - Don G.
  • A
    Just a big Thank You for doing such an excellent job with my 3 cats. They are absolutely gorgeous. The lion cut is so cute! I know that you had a tough job on your hands with my 3 kitties but I have to say they look lovely. Most importantly my kitties experienced no stress with the grooming and actually seem to love their new look! Andy did a fantastic job. She is truly amazing! She has a very special touch! Words cannot express how pleased I am with her. I'm truly impressed with Andy as well as the customer service I received from Pet Love Mobile Grooming. Everyone was so professional and caring. I wouldn't hesitate recommending you to others. I look forward to doing business with you again.
    - Kathy W.
  • A
    I brought my dogs in by the check-in time. Each were assigned to their own kennel, but two of mine prefer to be in the same crate with each other, so Heather gave them a larger kennel. I called mid-day to check on how they were doing, and was given an update. I got a call to pick them up when she was done with them. And the special grooming requests I had made were fulfilled. My dogs were happy and beautiful when I got them. The charges for services were reasonable. I just loved my initial experience with this shop, and we are repeat customers.
    - Karen B.
  • A
    Dede was fantastic! First time I have used her and was completely comfortable leaving Maui with her. We discussed the lion cut and she did an amazing job. She books animals in appointment slots so they do not have to be in their carriers for hours before or after she does them. We are so appreciative of her compassion to the animal's stress. What a joy to find a caring, bubbly person to cut our darling cat. Our previous nightmare at Cat's Unlimited is behind us, thank goodness.
    - Karen M.
  • A
    Awesome. Khalilah is my groomer and she is terrific! Not only was she on time and very friendly, but she connected with both of my dogs right away. Having long-haired pets is a challenge and she did a great job. It took about an hour per pet, but she took them both at the same time and brought them both back to the front door looking 110% better than when they left!
    I also appreciated that she didn't and quot;scoldand quot; me for not brushing them daily!
    I will definitely use Khalilah again and I have already referred her to a couple of my friends!
    - Sherri N.
  • A
    They did a really good job with grooming them and they smell good! When they stay with you in the house it's nice to have them smell good. So far we are thrilled with them. The best service and a good groomer as well. Their price is about average what most groomers charge. We take the dogs in for an appointment and they meet the appointment reasonably. I will absolutely use them again.
    - William L.
  • A
    Snoopy's Dog House did a great job. My Wheaten Terrier is not easy to work with for grooming, especially when he is blow dried. They handled him better than anyone has. The cut was exactly what I wanted and he was done ahead of schedule. The price was very fair and the Snoopy people were very nice to work with. A great experience and I will use them in the future.
    - Gerry H.
  • A
    Snoopy's is a great grooming facility. I have 3 Brussles Griffon's that are my babies. I fell very comfortable leaving them in the care of Snoopy's Dog House. They are flexible to work with and treat our dogs very good. They will continue to get my business.
    - Carrie M.
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Dog Groomers in Keller

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