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Locksmith reviews in Keller

  • F
    Landmark Home Warranty
    PRO: I liked being able to submit tickets online. That's nice. CONS: Pretty standard at first - There were a few issues that needed looking at after the home inspection. However, it's become clear that the contractors that Landmark uses are way sub-par, and the warranty coverages are incredibly limited. "Tune ups" are inspections are essentially ESTIMATES for work for the contractor (not even free - but $70 service call estimates- and they don't even "tune" anything up. Just tell you what work you'll need done that's not covered by the warranty). Which are *not* covered by the warranty. And if you are not satisfied by the service of the contractor, it's your word against theirs if they performed the service or not - because they cover only a limited number of times of a particular service. It took HOURS of phone calls to get a plumber out to visit for a 3rd time - because they didn't do the job the first two. (They didn't the third time either, but why should that be different.) And if you cancel, they'll pass all those charges - service fees, labor, parts, etc. along to you to prevent you from getting a fair refund. It's a waste of time and money to use Landmark Home Warranty, and my experience has me questioning the value of a warranty at all. Considering the service fees, the higher quality contractors, and the poor and limited customer service options, best to avoid LHW.
    - Michelle N.
  • A
    Michael's Keys Inc
    They were very prompt in responding to my Angie's List inquiry.  Gave me an estimate over the phone based on the number of locks.  We had 3 different keys for three doors with dual locks.  Derek showed up right on time for the scheduled appointment.  We probably should have gone ahead and replaced all the locks with new ones, but with all the work we had to do on the home, we elected to just re-key for now.  The locks are pretty old and gave Derek a run for his money, but he was able to complete the task and we are thrilled with only needing one key now.
    - Bill M.
  • C
    Aaron's Locksmith & Security
    First, they showed up an hour late.  Were supposed to be there between 2:15 - 2:30 PM but showed up at 3:20 PM.  The Locksmith informed us that the Angie's List Deal ($55 for a Locksmith Service Call) applied only to them showing up at our house - not performing any work.  We were told it would be an additional charge to actually install the deadbolt even though their deal specifically states:

    Here's the Deal:

    • $55.00 for a locksmith service call
    • Valid for labor only; member must provide materials 
    • Includes the re-keying of one cylinder; additional cylinders are $15.00 each 
    • Example services include: new keys; installing deadbolts; re-keying existing locks 
    • Includes home lock and security inspection

    The Real Deal: Schedule a locksmith service call to install deadbolts or re-key existing locks!
    We questioned the deal but again were told that they could not install the single deadbolt on the door without an extra charge.  We were anxious to get it installed so we told him to do it.  He was there 34 minutes and charged us an extra $38 bucks.  I would have been happy with the service if it was truly $55 as advertised.  Thanks Aaron's Locksmith!  Thanks Angie's List for allowing this company to make false claims on their deal page!  
    Buyer Beware!  Don't buy their deal without calling them and getting the real quote first or you will be disappointed!

    - Michael H.
  • C
    Aaron's Locksmith & Security
    We used them right after we purchased the Big Deal. The service was not great. We actually just had to have someone come out and fix some of them. He was a nice guy, but like with one lock, I had to tell him that it was not finished. With some of them, the key did not work even though we tried them all. It was really bizarre. I would definitely not use them again. The price was fine, but I guess, I got what I paid for. The price was reasonable, but the job was not good. He was professional. He was fine. He was just incompetent.
    - Jenifer S.
  • A
    Michael's Keys Inc
    The lady answering the phone was very kind and asked for details before confirming we needed a technician.  (Ex. I didn't know that there are certain kinds of locks that cannot be re-keyed to other locks.)
    Kevin Anderson arrived within 2 hours, even though I was flexible on time.  The tongue of the lock on our front door was getting stuck in the door jamb and we wanted to re-key this door to another door.  Kevin took his time to assess and explain the situation, showing me how to maintain it and look for any future problems (same thing, house settling, door not fitting the jamb...).  Kevin was a pleasure to talk with and is highly knowledgeable!  The doorknob we wanted to key to the front door, turned out to be a lousy buy from Home Depot.  Bless my husband's heart; he replaced it, not knowing that it could give us problems in the future.  It was a "self-keying" lock.  If we ever had a problem with it, a locksmith would have to drill it off!
    Coming from a smaller city, I genuinely appreciate hard-working, honest people who enjoy their job and helping others.  We will continue to use Michael's and always request Kevin!
    - Heather M.
  • B
    Aaron's Locksmith & Security
    Initially making contact with the company and scheduling the service was a bit challenging.  On the day of the scheduled service, the individual arrived later than scheduled due to unforeseen traffic issues.  After waiting an hour beyond the scheduled time of arrival, we contacted the office to confirm the date and time.  The technician was reached and his estimated time of arrival determined.  A call from the technician himself when he realized the appointment time was going to be missed would have been greatly appreciated.  He did show and performed the work.  A few complications delayed the estimated length of the service visit but the job was performed with care and regular updates.  As issues arose they were brought to our attention and resolved to the best of his ability.  Immediately after departing our home a problem was found with 2 of the deadbolts.  He was contacted and immediately returned and made the necessary adjustments.
    Aaron's Locksmith performed the services requested with pride and care.  They did so at a fair price and courteous manners.  Issues can and sometimes do arise with projects.  What matters is how they are handled and getting the project completed to the customer's satisfaction - Aaron's Locksmith did just that!
    - John and/or Karen E.
  • A
    Michael's Keys Inc
    I requested a service call for a back door deadbolt lock that would no longer lock.  They asked if it was an emergency and when I informed them it was not, they scheduled service the following day.  Their technician came out and attempted to fix the lock, but upon examination, he said it was just worn out (10 years old).  He replaced the lock.  Works great!
    - June A.
  • A
    Kelltech Systems
    I have had to move several times because of job relocation, so I have had the opportunity to have all of these items done several times before for different homes.
    The team at Kelltech is amazing! Every person that came to our home was extremely friendly and courteous. They were the best I have ever seen and their attention detail was incredible.They came early everyday and stayed very late.
    The owners were working side by side with their guys most of the time.
    Allan and Albert were outstanding! patient and very helpful. Kellan Sr and Kellan Jr. are the owners, and they were fantastic throughout all the entire process.
    High quality products and extremely talented and professional team across the board at Kelltech.
    I highly recommend this company for home security, home automation, and home theaters!
    - David H.
  • A
    Michael's Keys Inc
    Great service and a great service man.  Cody called within a reasonable time frame to set up the appointment to exchange out the locks and keys for the home I just purchased.  He showed up on time and was well prepared to do the installation of the new locks that I had purchased for the house.  He was quick, thorough, tidy and did an excellent job!  I had 4 door knobs/locks replaced and he cut the keys to all match up so that I only have to have 1 key for all locks.  He also made extra copies of the keys for me.  I would highly recommend Michael's Keys to everyone!
    - ROBIN H.
  • A
    Michael's Keys Inc
    We called after hours to have the locks re-keyed after realizing a key had gone missing.  The person who answered the phone as well as the technician were very helpful & prompt.  The technician arrived in less than an hour & quickly re-keyed the locks.  It was a great experience & well worth it to make us feel more secure.
    - Susan B.
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Locksmiths in Keller

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