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Home Remodeling reviews in Keller

Real People ~ Real Reviews ~ Real Results

  • Took out tub & installed a beautiful tile shower; made the existing shower into an open closet; granite counter tops, sinks, hardware, remove popcorn ceiling, paint, relocated ceiling lights, crown molding, windows. The list goes on about the details. Home Front's process for choices and colors made it easy to decide. Home Front cares about quality; it shows in their work.
    - KIM P.
  • This was, by far, the worst experience we have ever had with a contractor. If I could give them zero stars, I would. Here is the short version of what happened, all of which we can prove with photos, texts, and emails: We hired Lasco through the “Good Contractor List” (who refused to intervene on our behalf because they only guarantee the “finished product”) on 10/20/2017 to do a bathroom remodel, at which time we gave them a check for 1/2 of the cost of the project ($6145.37) which we were told was going to be used to order supplies. Several measurements and details of the job were discussed with Mike LeRoy at this meeting, yet somehow, over the next FIVE MONTHS measurements had to be repeated multiple times (which supposedly delayed ordering supplies) and details had to be covered over and over again (for which we told there would be additional charges for “custom options” even though we were clear about what we wanted from the first meeting). We were told that they would start our project "the week before Thanksgiving” and they told us it would take "1 and a half to 2 weeks" to complete. We did not hear a word from them until several days after we repeatedly called/emailed the week after Thanksgiving. The project manager, Chris Pendola, (who was never there during any of the actual work) did not even do the preconstruction meeting until 12/1/2017, at which time he again took measurements and we again discussed the details of the tile design and countertops. Chris told us at this meeting that since their manufacturer has a 2-week lead-time for cabinets, he was going to go ahead and get them ordered. We were committed to going out of town from 12/9 - 12/17/2017, which would not have been a problem if they had started on time. Chris said they could not start before we left and that since Lasco “is closed for vacation” for the entire last two weeks of December, they would have to start "right after the first of the year". We reached out several times before the end of the year but did not get any response until we finally got Mike on the phone 1/2/2018. He said that we were the "the next job" and they would be at our house to start the project on Friday, 1/12/2018. On 1/11/2018 Mike emailed me, writing, "I've just been informed that the crew we planned on putting on your project will not be done tomorrow. We have another crew that will be done earlier and be able to start next week. Sorry for the delay." On 1/15/2018 two workers finally showed up and completely demolished the bathroom (removed the shower, sinks, and toilet, so the bathroom was not usable). We were then informed that, when they removed the existing shower stall, there was "a large sinkhole that our house might fall into" under the shower that would need to be filled before they could proceed. Even though this was actually a crawl space from a foundation repair in 2014, I was told that they would not resume any work until the foundation company came out because Lasco “had never seen anything like this before”. They told us that they had to "pour a new shower pan before moving forward", which they could not do until the "sink-hole" was fixed. The foundation company came out on 1/22/2017 and reassured Mike that the type of repair we have is a "suspended slab on cable anchored steel piers that are 14-16 feet deep under the house”, essentially making our house pier-and-beam. Even after this, no one came to do any more work on the bathroom until 1/30/2018 despite numerous calls, emails, and texts to Mike and Chris. On 1/30/2018, the shower pan was poured. Mike sent a text on 2/7/2018 asking the name and size of the tile – WHICH HAD NOT BEEN ORDERED YET even though they had our six thousand dollars for 4 months, not to mention the fact that the project should have been finished by this time according to their own schedule. We also found out Chris had not yet ordered the cabinet, countertop, or sinks! Over the next 2 MONTHS (again, during which time we did not have a working bathroom) workers showed up sporadically and did only a small amount of work. Mike and Chris did not answer emails or texts and did not return phone calls. The project was not completed until 3/16/2018! Even at that time, there were gouges in the sheetrock from where the previous sink had been removed (which we had to point out and insist that they repair) and the transitions between the tile and carpets were so mangled that they ended up putting on a cheap wood threshold to cover it up. The cabinet is poor quality with uneven stain on the veneers, old-style standard extension slides on the drawers that slam shut very easily (not smooth glide, like most drawers are made now) and there weren’t even felt pads or bumpers on the cabinet doors (I had to go buy some at Home Depot and put them on myself). Supposedly, in the end, we were given “upgraded” granite and not charged for the tile design. I would recommend hiring ANY OTHER CONTRACTOR before hiring Lasco unless you have 5 months to waste, you enjoy being ignored while you do not have a working bathroom, and you like poor-quality work. They claim to have AAA+ rating with the BBB but they do NOT – check for yourself.
    - Robert and Meredith R.
  • This project started as a repair to bathtub that we didn't know was leaking - until it did! Helmut and Scott helped us move from a simple bathtub replacement to a much needed remodel. From flooring to tiles and accents they were able to take my wife's vision and expand on it to exactly what we were hoping for. I gave them a detailed schedule of when we could have someone at the house and they were able to accommodate it exactly and always showed up on time and got right to work. The work always progressed faster than expected.
    - Scott C.
  • Was told in proposal that work would ba completed in 7-10 days because everyone (plumber, electrician, painters, etc.) was available. Only Mr. Herts came to work. By May 2017 project still not completed and we had water leaks downstairs. We had to completely gut and remodel the area because there were plumbing issues not to code, electrical fire hazards, and structural damages to support beams. All found under the sloppy painting and within the poorly framed walls. Mr. Hertz is NOT a licensed plumber or electrician, NOT a quality carpenter, NOT a veteran, and NO evidence of LLC. Plus NO evidence of 100% guarantee or customer satisfaction. Be warned.
    - Anthony Anita P.
  • Randy and his team were professional, skilled, polite, and always kept us informed with daily updates. They arrived on time and worked consistently until the job was completed. If there were any problems, they were quickly resolved. Our bathrooms came out beautifully. The Onyx material used is beautiful and very easy to care for. We are very pleased with the results and would highly recommend Ideal Bath of DFW.
    - Kelly A D.
  • HORRIBLE. Sales person Steve Mcleod.....store mgr GARY ELY....and contractors were all shady disorganized and dishonest. We were promised 4 days....project took 4 MONTHS and still not done. In the interim they did much damage to our home including 3 floods (Contractor John Moody in Grapevine is the GC for Lowes) ruined our kitchen cabinets and did horrible work. Tile is crooked, appliances hooked up wrong...un licensed contractors used for electric and plumbing....materials promised in contract not used...tried to work with store manager who PROMISED all would be corrected then he walked away. We contacted BBB who contacted corporate and they (shock shock) took GARY ELY's side and said they will NOT correct the work or refund money. BEWARE!!!! Search consumer affairs before using Lowes.
    - cole d.
  • Project was big success. Our cabinets were really cheap, at least 33% is vinyl and is difficult to paint. I was worried about the paint sticking consistently and looking professional on the vinyl. Joe was only contractor who said it would be best to spray the paint, which was a great recommendation. We went from a light oak color to gray, paint looks great even with the difficulty caused by the quality of the cabinets. He also installed a new backsplash, pretty standard 3x6 white subway tiles with gray grout. Old backsplash ripped out a lot of the drywall unfortunately, which Joe replaced also. Tile looks great. We replaced the kitchen lighting as well. Previously there was one light box with 4 fluorescent tubes, Joe drywalled over the box and put in 4 recessed lights. His drywall, texture and ceiling paint job was tremendous. He subcontracts out the electrical portion, his guys were on time and professional. Joe is professional, up front about the challenges and good problem solver.
    - Adam L.
  • The whole team at Statewide was great , responsive to questions, and professional. They did great work! Bruce oversaw the project and was always available for questions and Jesus and Josh were a pleasure to have in the house for 2 weeks. Kimberly the kitchen center manager also was helpful with any questions or concerns.
    - Laura S.
  • The project went very well. We have a home built in the 70's, and the project included raising the ceiling in the den and installing a new cabinet, granite countertop and sink, new light fixture and paint in the powder room. The contractor was very conscientious about protecting the areas of the project that weren't being remodeled (floor and paneling in the den), and keeping the dust out of the rest of the house. During the project we made some electrical modifications which affected their schedule, but they were very helpful to rearrange to make it all work. And even though they were busy with other projects at the same time, they let us know in advance who was coming the following day and when. The final project was exactly what we wanted and they were very professional to work with. In fact, this is the second project Crossroads has done for us, the first one more than 5 years ago. We were happy with them then, and would definitely hire them again.
    - Kyle M.
  • Once the crew removed the old frame, they did all they could to try and remove some old paint that had gotten stuck into the cultured marble walls. They were very thoughtful and asked if we wanted them to install the new semi-frameless shower frame even though some of the paint was still visible. They acknowledged that they were not shower refinishers but gave a recommendation of a company (All Surface Finishing) that could do the work. So we had All Surface come out and get the walls beautiful again, then Shower Doors came back at no extra charge to finish the job. The frame looks great, was installed well, and my wife is loving the clean shower. Would recommend Shower Doors.
    - Paul H.
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Home Remodeling Contractors in Keller

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