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Home Builder reviews in Keller

  • A
    We hired Bantex to build our guesthouse. It was a long process with a difficult city but we are happy with the results. Best part about Terry is that he will make sure the job is done right and the customer is happy. If not, he will fix it. Would recommend.
    - Jason T.
  • D
    Let me start by saying I don't write surveys like this unless someone was outstanding, bad. Initially went well. They started when they said they would and work was progressing. However, when the hardwood floors were removed the door threshold was removed. Initially we informed the flooring people who told us the contractor had to do that for liability reasons so we told the contractor as well. R.E. McClellen said they would have that put in. The hardwood floors were installed and the day after they began sanding and staining, we had a driving rain storm. We went by the house to check on it due to reported hail and looked in the front door to see 40+. Sqft of warped wood flooring. When we investigated we found that the threshold had never been sealed down, just layed down, so the water ran right under it into the new wood floor. We informed the contractor and they sent out Serv-Pro Keller (great people). Although the suction mats were removing the water from the wood, they could not remove water that might have rolled under the concrete layer of plastic. We had to insist they make sure there was no water under the plastic. They kept telling us the mats would remove the water. Sure enough after we insisted, they cut into the wood to find water under the plastic. Ultimately over 40 sqft of floor had to be removed and replaced. R.E. McClellen tried to get our insurance to pay for their mistake. Additionally, we now had a door issue. R.E. McClellen sent out a carpenter to replace the door jam (for more than the cost of a new door installed by Home Depot, but at this point they were the quicker option). The carpenter worked on the door ALL DAY, and could only just barely get it to shut. He had to come out another day to adjust it. At this point R.E. McClellen wanted to relay wood without testing their door fix (which I knew would not keep the water out. We tested it and water continued to pour in under the door. Their carpenter had not bothered to seal the thresholds! Another guy from the contractor came out and took one look under the door and realized the problem. At this point we called Home Depot for a new door and install. After Home Depot was done, the door was sealed and the final flooring install was completed.

    Price: They overcharged my insurance for cement leveling they never did.

    Quality: Their Sheetrock work was well done, but the door repair was an total failure. I would have given them a "B" for everything except the door which would have been an "F". So round it out to a "C-".

    Responsiveness: Most of the issues revolved around communication. The lead agent for R.E. McClellen was rarely there, giving me the sense that I was the general contractor.
    Punctuality: They arrived when they said they would, but we're not perfect so just missed an "A" there.
    Professionalism: Here is where they failed. If they had just admitted the mistake and corrected in the first place this review may have gone entirely the other direction. But when I have to insist on them to correct the mistake and then stop them from making the same exact mistake, I feel like they were not interested in doing the job right.


    - Andrew V.
  • F
    Short version: We paid Shane Wadsworth, owner of W. Construction Resources, $60,000, the FULL contract amount for a home remodel;  he LEFT the job unfinished, and our house without a working, livable kitchen.  
    The Details:  We signed a contract with Shane to act as our General Contractor for our home remodel on 9-28-09.  The contract was for $60,000, for the following work: addition of a bedroom, conversion of a pantry and garage space to a bathroom, and expansion of our home to create a family room and larger kitchen by removing a portion of the exterior wall and building a new wall seven feet out from the original wall, and a new roof over that portion of the house.  On March 30, 2010, Shane informed me that he could not complete the project because "there is not enough money to finish the project."  We had paid him ALL the money agreed upon in the contract.  
    He was paid IN FULL, but left the following work incomplete:  concrete floor only in the kitchen, dining area, laundry room, new bathroom, family room, and new bedroom;  sheetrock ONLY in these same areas, with no tape, bed, texture, or paint covering it;  no cabinets in place;  electrical wiring in place, but no boxes to access it;  no kitchen to speak of - without cabinets, countertop, or electrical outlets, there was no way to create a kitchen.  The house was barely habitable.  We washed dishes in the bathroom and had a microwave and refrigerator in our living room.  The new part of the house, close to 600 s.f., was barely useable - concrete floors and sheetrock only.
     I immediately sent him emails asking to meet and discuss how we could work this out;  offering to pray with him over how we could make this right; I tried contacting his pastor, who he works for in Christian Men's Network (Ed Cole, founder), and sent a certified letter. I contacted Better Business Bureau in hopes of working toward a resolution, and they contacted him, but he never responded to the BBB or me.  I have all of this paperwork documented.  I received only a few responses, and in each case, he claimed that all the money had been spent, and he would need an additional $13,000 to complete the project.  He left the HVAC, plumber, and electrical contractors unpaid for the remainder of the work that needed to be done (with the exception of HVAC; their work was done but he paid them only $1200 of the total $6000 we paid him for them).  
    I of course was not inclined to give another $13,000 to someone who had mismanaged $60,000.  Part of the mismanagement was that he paid himself more than he committed to.  He had said his percentage was 'typically 20%' but that on 'this project I won't even make that.'  I was well aware that he needed to pay himself, but part of the inability to finish the work for which he was paid was due to him paying himself his 'fee' of $12,000, which is indeed 20%, then an additional $2400/mo over 6 months for a total of over $26,000, which was FORTY PERCENT of a contract amount he said was 'very tight.'
      
    I had asked him numerous times how we were doing on money, and twice I said, "I know you and your family have to eat."  I never once received a response from him that was honest about the situation until one day, after telling me the work he would be completing on the kitchen while I was at work, I came home to find all his tools and equipment were gone.  I never saw him again;  he simply sent the email indicating he would not finish the job.  
    We ended up taking another $9000 out of savings and working very creatively to make the house liveable.  In addition to having to now serve as my own general contractor - which I was ill-equipped to do, having paid someone to be that expert FOR me - he had done some of the work in a very shoddy manner.  His unacceptable work included:
    The sheetrock was done so poorly the tape/texture guy had to spend days trying to cover up the errors, which included Shane having placed the unbeveled edge of the sheetrock panels next to a beveled edges, and using two different thickness of sheetrock.  It was a disaster and looked like an amateur who had never handled sheet rock had performed the work.  Shane had done it with his son.  
    The electrical was another disaster:  EVERY SINGLE WIRE in the kitchen and family room had been nicked by the saw when he and his son were cutting the electrical boxes, and had to be repaired.  One of the wires was unsalvagable, and I had to just forego using that box location.  
    The texture he applied in the bedroom was a mess - unlike anything the tape/texture guy had seen before. He had spraymounted all the corner metal strips into place, and everyone of them bubbled.  It was unsightly.  Both the electrician and the tape/texture contractors were amazed at the poor quality of his work.  
    Shane had described himself to me as an experienced builder, and told me he would not do any of the work he was not capable of doing.  But he did.  
    I want to caution anyone considering a home remodel NOT to entrust Shane to be your General Contractor.   I would not make any financial arrangement with him other than on a subcontractor basis, where the person is paid after the work is completed.  All of the subs I hired, to finish what Shane did not, worked under this arrangement.  I had to hire a framer to finish the pantry and the trim work; a tape/texture person, electrician, plumber, and general handyman.  
    I may never be paid back for what he stole from us - not only the inconvenience and the time he stole by putting us through this, but the $9000 extra we had to find to just make the house liveable and able to pass city inspection.  But I CAN get the word out to others to caution them and learn from my mistake.  I made a huge mistake by paying him the last few thousand dollars just one week after getting out of the hospital from a heart attack.  Shane sat at my dinner table and convinced me that, because this was a 'pay-as-you-go' project, I could not withhold any of the funds, he needed them.  He specifically stated he would be buying flooring.  Two weeks later, he was gone.  The only flooring he left me with was the concrete.  He is a dad and needs to work to provide for his family, BUT, he should not be entrusted with large sums of money upfront.  He could possibly be hired to do framework, demolition, and similar.  I don't believe I would hire him to do sheetrock installation or tape/texture.  Yes, he needs to work; he has a family. But NO, you should not entrust him with the responsibility and the funds to be your General Contractor.  I trust God will lead him to other jobs suitable for him, but the lesson from my experience is, do not pay him large sums of money ahead of time.
    In fact, I have concluded that ANY contract with a General Contractor should stipulate in writing that all materials will be paid for when they are delivered and a receipt produced;  all subcontractors will be paid directly (not to the GC) when the work is completed and an invoice provided; that the GC will receive 20% upfront, 70% paid in incremental progress payments, and the final 10% withheld until the final punch list is completed.  I am wiser now and that is how I would recommend you structure your contract.  If the GC won't agree to that, find another one.  I wish I had.
    - Leslie K.
  • A
    From the time I signed the agreement with Danny Morris he basicly took over. Prior to signing the agreement he made sure we were all on the same page. If there were questions as to how I might want something done or the type of materials to use he would contact me before proceeding to ensure my satisfaction. If I were unsure or did not understand something he would explain my options and make recommendations as if the project were his own. The other nice supprise, there were no cost overruns unless they were discussed as an upgrade or change by me.
    - Marty D.
  • A
    There were no problems.  They finished on time.  The job started on time and was complete when they said it would be.  The workers were honest and dependable.  I was billed exactly what I was bid and there were no surprised.  

    Everything went great!!

    I would use them again and I have referred them to a family member!
    - Jeffrey C.
  • F
    Short version: We paid Shane Wadsworth, owner of W. Construction Resources, $60,000, the FULL contract amount for a home remodel;  he LEFT the job unfinished, and our house without a working, livable kitchen.  The Details:  We signed a contract with Shane to act as our General Contractor for our home remodel on 9-28-09.  The contract was for $60,000, for the following work: addition of a bedroom, conversion of a pantry and garage space to a bathroom, and expansion of our home to create a family room and larger kitchen by removing a portion of the exterior wall and building a new wall seven feet out from the original wall, and a new roof over that portion of the house.  On March 30, 2010, Shane informed me that he could not complete the project because "there is not enough money to finish the project."  We had paid him ALL the money agreed upon in the contract.  He was paid IN FULL, but left the following work incomplete:  concrete floor only in the kitchen, dining area, laundry room, new bathroom, family room, and new bedroom;  sheetrock ONLY in these same areas, with no tape, bed, texture, or paint covering it;  no cabinets in place;  electrical wiring in place, but no boxes to access it;  no kitchen to speak of - without cabinets, countertop, or electrical outlets, there was no way to create a kitchen.  The house was barely habitable.  We washed dishes in the bathroom and had a microwave and refrigerator in our living room.  The new part of the house, close to 600 s.f., was barely useable - concrete floors and sheetrock only.  I immediately sent him emails asking to meet and discuss how we could work this out;  offering to pray with him over how we could make this right; I tried contacting his pastor, who he works for in Christian Men's Network (Ed Cole, founder), and sent a certified letter. I contacted Better Business Bureau in hopes of working toward a resolution, and they contacted him, but he never responded to the BBB or me.  I have all of this paperwork documented.  I received only a few responses, and in each case, he claimed that all the money had been spent, and he would need an additional $13,000 to complete the project.  He left the HVAC, plumber, and electrical contractors unpaid for the remainder of the work that needed to be done (with the exception of HVAC; their work was done but he paid them only $1200 of the total $6000 we paid him for them).  I of course was not inclined to give another $13,000 to someone who had mismanaged $60,000.  Part of the mismanagement was that he paid himself more than he committed to.  He had said his percentage was 'typically 20%' but that on 'this project I won't even make that.'  I was well aware that he needed to pay himself, but part of the inability to finish the work for which he was paid was due to him paying himself his 'fee' of $12,000, which is indeed 20%, then an additional $2400/mo over 6 months for a total of over $26,000, which was FORTY PERCENT of a contract amount he said was 'very tight.'   I had asked him numerous times how we were doing on money, and twice said, "I know you and your family have to eat."  I never once received a response from him that was honest about the situation until one day, after telling me the work he would be completing on the kitchen while I was at work, I came home to find all his tools and equipment were gone.  I never saw him again;  he simply sent the email indicating he would not finish the job.  We ended up taking another $9000 out of savings and working very creatively to make the house liveable.  In addition to having to now serve as my own general contractor - which I was ill-equipped to do, having paid someone to be that expert FOR me - he had done some of the work in a very shoddy manner. The sheetrock was done so poorly the tape/texture guy had to spend days trying to cover up the errors, which included Shane having placed the unbeveled edge of the sheetrock panels next to a beveled edges, and using two different thickness of sheetrock.  It was a disaster and looked like an amateur who had never handled sheet rock had performed the work.  Shane had done it with his son.  The electrical was another disaster:  EVERY SINGLE WIRE in the kitchen and family room had been nicked by the saw when he and his son were cutting the electrical boxes, and had to be repaired.  One of the wires was unsalvagable, and I had to just forego using that box location.  The texture he applied in the bedroom was a mess - unlike anything the tape/texture guy had seen before. He had spraymounted all the corner metal strips into place, and everyone of them bubbled.  It was unsightly.  Both the electrician and the tape/texture contractors were amazed at the poor quality of his work.  Shane had described himself to me as an experienced builder, and told me he would not do any of the work he was not capable of doing.  But he did.  I want to caution anyone considering a remodel in the DFW area NOT to entrust Shane to be your General Contractor.   I would not make any financial arrangement with him other than on a subcontractor basis, where the person is paid after the work is completed.  All of the subs I hired to finish what Shane did not worked under this arrangement.  I had to hire a framer to finish the pantry and the trim work; a tape/texture person, electrician, plumber, and general handyman.  I have considered filing suit against him in small claims court, and may still do that, but I doubt that any judgment I receive against him for his breach of contract (and what I consider theft) would probably not yield me any money.  I would love to recoup my losses, but, he appears to be self-employed and with minimal resources.  So, I may never be paid back for what he stole from us - not only the inconvenience and the time he stole by putting us through this, but the $9000 extra we had to find to just make the house liveable and able to pass city inspection.  But I CAN get the word out to others to caution them and learn from my mistake.  I made a huge mistake by paying him the last few thousand dollars just one week after getting out of the hospital from a heart attack.  Shane sat at my dinner table and convinced me that, because this was a 'pay-as-you-go' project, I could not withhold any of the funds, he needed them.  He specifically stated he would be buying flooring.  Two weeks later, he was gone.  The only flooring he left me with was the concrete.  He is a dad and needs to work to provide for his family, BUT, he should not be entrusted with large sums of money upfront.  He could possibly be hired to do framework, demolition, and similar.  I don't believe I would hire him to do sheetrock installation or tape/texture.  Yes, he needs to work; he has a family. But NO, you should not entrust him with the responsibility and the funds to be your General Contractor.  I trust God will lead him to other jobs suitable for him, but the lesson from my experience is, do not pay him large sums of money ahead of time. In fact, I have concluded that ANY contract with a General Contractor should stipulate in writing that all materials will be paid for when they are delivered and a receipt produced;  all subcontractors will be paid directly (not to the GC) when the work is completed and an invoice provided; that the GC will receive 20% upfront, 70% paid in incremental progress payments, and the final 10% withheld until the final punch list is completed.  I am wiser now and that is how I would recommend you structure your contract.  If the GC won't agree to that, find another one.  I wish I had.
    - Leslie K.
  • A
    I hired Gary in August 2009, to help my dad with general repairs and remodeling. He has been doing jobs for us for over 7 months. He has been reliable, honest, and is always meticulous with his work. Many times I have sent Gary with my debit card to buy supplies and trust him completely. I also had him do some work on my son's house in Trophy club, where he built a custom vent hood to match the cabinets, converted an open area into an office with french doors and a custom window looking onto the foyer. The work was all very professional. I had a small utility room that was literally falling off my house. Gary tore it off, and completely and rebuilt a 16 X 19 room from the ground up. The quality of his work is exceptional and something you rarely see anymore.
    - Jerre J.
  • A
    Best contractors my wife and I have ever dealt with. This wasn't the first time we?ve had to get our roof replaced from hail storm damage. The Hackney Roofing rep was very professional and informative, far more then the previous two contractors we got estimate from. They also were certified insurance adjusters and handled all of our insurance claim stuff, which was a big relief. The work performed was top notch according to inspector and our ?eyes? and the clean up was even better. Also very helpful in helping my wife and I pick out the new shingle type. To sum it up, Hackney Roofing has their stuff together and provided far more value to us then anyone has in our 20+ years of home ownership! Would and will highly recommend anyone we know looking for roofing or remodeling. We certainly won?t risk using anyone but Hackney for roofing or remodeling from now on providing our experience stays the same as this one.
    - David A.
  • F
    Our backyard turned out to have drastic slope changes. We called the company many times to come out to check out the problems, but they will not respond to my calls. I have reported them to the TRCC and had their certification revoked. Somehow they got their certification reinstated and are still doing construction. I have communicated in every way that I could, and they refuse to even come out to take a look and even suggest what we can do to remedy the problem at hand. Aside from all this, I was appalled that at least 90% of the construction of the home was done by undocumented aliens. I am not finished with this situation, but I highly recommend not using this company at all.
    - Victor W.
  • A
    I loved them, everything from their floor plans to their ability to deliver a custom production home, they also followed up well. Their warranty work was outstanding as well. It was a great building experience, which is not a common occurrence when you hire someone to build a home.
    - Kevin W.
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