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Phone Company reviews in Katy

Real People ~ Real Reviews ~ Real Results

  • They are the only one in town. We used to have Comcast and I could not keep it running on the internet. It was just going down all the time. So, I finally switched to Consolidated. It has been alright, better than cable. With their pricing, I paid that much with cable and internet. Some of the quality of the service is good and some are not.  I have trouble with my internet. I do not think I get a good signal sometimes. They do have good service. They have been real responsive to us. They have been real nice. They act professional.
    - Sandra F.
  • Received a mailer for $20 for 20 Mbps (of course + taxes, fees and surcharges). When I called on the morning of 11/8/2014, the rep confirmed that it was $20 + taxes.

    I said that I would call back because I just wanted to research and ensure that the service was good.


    When I called back on 11/8/2014 afternoon, the rep quoted me $28.75. Knowing that I was dealing with a jerk, I hung up. But unfortunately, he took my name and address.

    I called back on Monday morning 11/10/2014. The rep took my name and address and told me that it was the correct price ($20 + $1 for paper invoice + 2.75 for the equipment + 5 as I was not taking their phone service).

    I again researched on the internet and found a customer saying that he had the 20 Mbps service for $20.

    Called back on Monday evening 8.30 on 11/10/2014. This time, I did not give the name and address. Straight off started saying that I received a mailer. Rep told me that it was $20 + $4.75. I asked what the $4.75 was for. He said that it was the service fee that was unavoidable. I, again asked him - so it is $24.75 + taxes, right? Correct he confirmed. I said ok. Then gave him my name and address. He looked up his notations. Said that he was wrong. The service charges were $28.75.


    THESE GUYS ARE CHEATS.


    - Samir N.
  • There was nothing good about this experience. The installer worked for over three hours huffing and puffing in frustration the whole time. When we purposely tripped the alarm, no one called. Later, we learned that they had changed our phone number without telling us! We discontinued all services with them immediately.
    - TAREK G.
  • .
    - Richard W.
  • It has been a wonderful experience. If I have a problem, they'd immediately fix it. Everything else has been fine.
    - Lori P.
  • My interaction with them was very good. It was easy. The guy came when he was supposed to. He was on time.
    - Jess B.
  • they had to put in extra wiring and did not charge for it
    - JIM Y.
  • The overall experience was average. They are the only phone company in the area. The price is poor. I would not use them again, if I had a choice.
    - Glenn E.
  • They are the only provider here.  I would tell others they have to use them since they don’t have a choice.  I think the price is high.  The quality has been quite good.
    - Marilyn H.
  • I was billed incorrect amounts for services not provided. Spend three hours on the phone trying to correct the problem without resolution.
    - Dawn M.
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Phone Companies in Katy

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