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Home Energy Audit reviews in Katy

Real People ~ Real Reviews ~ Real Results

  • The work was not performed in a professional manner by the assigned crew. Our home was used as a training facility for a new supervisor (two weeks experience) and new crew members. John Bustos was not present at all times to provide guidance to his employees. One of the “experienced” crew members stepped through the ceiling over the two story foyer of our home necessitating dry wall repair, texturing, and painting. The foyer ceiling repair work was not completed to our satisfaction by John Bustos’ personnel. The painter John Bustos had attempting to repair the ceiling was working with a bad diabetic foot on a 20-ft ladder all day and made us anxious since we did not want any injuries. The monetary reimbursement agreed upon before repair work for the damage to the foyer ceiling was started was not honored by John Bustos. Numerous attempts to contact John Bustos to recover the total cost of the ceiling repair work that we were forced to have done by a third party have not been answered. The only way the ceiling can be repaired to original condition is to have all texture removed and new texture applied throughout the foyer and connecting hallway. We believe that work needs to be done and we are due the cost of performing the work. The attic sealing work above the master bedroom and master bathroom was not completed and the cost to seal that attic space should have been deducted from the amount we paid for the total cost of the job. The upstairs closet access to this attic area was not discovered until the work was underway. However, we believe the cost of sealing this area was included in the original price quoted. John Bustos was argumentative and disrespectful to members of our family during the process of the job as we attempted to clarify work plans. He also promised pictures and videos of the work performed, both of which were never received. John Bustos indicated that the corporate Dr. Energy Saver office would furnish a video of the work performed; however, the corporate Dr. Energy Saver office denies ever offering the service of providing videos. Further, the corporate Dr. Energy Saver office indicated John Bustos and STX Efficiency Experts were no longer affiliated with or recommended by Dr. Energy Saver even though John Bustos continued to advertise his company as affiliated with Dr. Energy Saver. We are continuing to experience attic insulation dust inside our home, indicating that the work performed by Dr. Energy Saver of South Texas by STX Efficiency Experts was not successful in eliminating our original reason for contacting this company. We have made numerous unsuccessful attempts to contact John Bustos to receive the agreed upon total refund for damaging our foyer ceiling and reimbursement for not completing the attic sealing work above our master bed and bath rooms.
    - David W.
  • The guys were friendly.  They installed both attic fans on the roof within just a few hours while a different crew installed the radiant barrier foil.  Both were done within a day.  
    I also opted to have spray foam insulation added in one wall that faces the afternoon sun.  There were a few snags with that part of the job due to equipment problems, several delays, and somewhat of an insulation mess...but in the end it was fine.  Overall I am happy with this company.
    - Eileen P.
  • Keep in mind they were my provider to come out and service my AC and heat twice a year - I had them for over two, maybe three years).  It took me a few times of them coming out to realize they were just taking my money and not providing any preventative maintenance.  ...in my opinion, and based on some facts.
    The worker (different every time) would go in my attic, or outside at the unit.  The ones that went in the attic were supposed to be cleaning the coil.  One guy was in my attic for about 15 minutes (zero noise).  He eventually gets down and tells me how he's been texting his brother, and couldn't believe Biggio didn't make the hall of fame.  Another guy went up with no tools (zero anything) to clean my coils.  Another guy was supposed to clean my coils in the attic, and was outside cleaning my AC unit.
    I also paid $20 per month to get priority appointments, discounts, no charge for the semi-annual cleanings, etc.  I called them once to make an appointment, and they never called back (over 24 hours past).  I eventually called them, and wasn't able to get an appointment anytime soon.
    - Scott F.
  • The weather stripping on the doors was terrible. Its pieced together and looks bad. I will have to redo the front door myself. The other work was good. I told them I wanted it done right which he said he would do, but didn't. It may seem like a small thing, but I paid $69. For it and it should look like a professional did it not a little kid.Otherwise, I did get a good price on the radiant barrier & the attic floor looks good.
    - patricia lynn a.
  • The inspection was worth the money.  He identified a couple leaks in the HVAC system and validated the heat loss through the windows.  This inspection confirmed what we suspected was the reason for cold/hot pockets in the house.  My only complaint is that he said the relief valves on the hot water heater were stuck, when really he didn't pull them with enough force because he was worried the valve would break.  Can't say I blame him, but I pulled a little harder and the valves worked fine.
    - Matthew S.
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Energy Consultants in Katy

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