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Transportation reviews in Hutto

  • F
    La Quinta Inns & Suites Rockport-Fulton Texas
    We have stayed at this hotel several times while looking to purchase a home in the outlying area. Earlier in the month of February we brought our dog; no problem. The second time we stayed February 24th we also brought our dog. We packed up our truck including dog around 7:30-8:00am the morning of the 25th; had breakfast at the hotel paid for the room and left. This morning March 6, 2015 while bill paying I reviewed our credit card account and found the hotel had charged us $125.00 on top of the room charge. My husband called them to find our the reason. The front desk person Rita told us there were scratches on the bathroom door which were made by our dog and we were libel for, plus the maid had heard the dog barking. My husband told her that yes there were scratches on the bottom inside bathroom door and were already there. This damage was done prior to our taking the room. My husband then talked to the manager on duty (Jane) who was rude and refused to discuss the matter other than telling us the maid had pictures; she kept repeating this statement over and over! Firstly we never leave our dog unattended in a hotel room; also I am not sure when the maid might have heard her bark since the only time she barks is in our  yard at birds or loud vehicles.
    My husband told this incredibly nasty manager that we needed to be informed before the charge; as stated we have stayed there many times and all our contact information was on file. Especially since on our first stay in October 2014 they had triple billed us and sent our checking account into over-draft! They did make everything good, gave us one free night, hence we had decided to say there again. Not any more! The manager was informed that (a) we were calling our credit card company and disputing the charge to which she told us to go ahead and they would also dispute; (b) we would make sure to let any and everyone know not to use their services, her reply was basically "who cares"! Nice customer service! We do know the room next to ours was being cleaned and shampooed when we checked in we were told the doggie had been sick and apologized for the noise; we thanked the staff, no problem with the noise! Can't help but wonder if the hotel was attempting to recoup some of the cost for those damages out of OUR pocket! While we're at it since when does it cost $125.00 to paint a few scrapes on the bottom of a door? Our recommendation to any future guests with pets: check for damages and notify the front desk. Better yet, stay somewhere else!
    - Sunnie L.
  • A
    I had a good experience with them. They were very helpful. I did not have any problems with them and everything went pretty smoothly. They were very nice and professional. The truck was properly fueled up and it was clean.
    - Craig B.
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Transportation Services in Hutto

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