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Storage Unit reviews in Humble

  • D
    Sales personnel were great, but everything changed once contract was agreed. Had to chase them down to find out when they were coming, and then had to deal with changing stories of when my goods would be delivered. No communication that I did not initiate after the pickup, and at one point the dispatcher straight up lied and told me that my goods had already left Houston. It too over 23 days from pickup to get delivered in Milwaukee. The crews were careless with furniture and boxes at times, running into railings and not paying attention to fragile or this side up markings. The worst move of my life!
    - Stede G.
  • A
    The associates are very friendly, I've been like because and I just have forgotten forgotten and forgotten and they didn't charge me  a late fee, they were very kind and understanding and it;s been everybody there, every single person there as been very friendly and very kind.

    They have to cut your lock off if you loose your key and you have buy a new lock, if there was a better system for that but then it would be as safe.

    Customer service.
    - Sharon B.
  • F
    All my antique furniture, I thought I was paying for the amount of money and what they had told me I was suppose to be paying for climate control, every piece of my furniture is warped, they ruined it.

    If they say it's climate controlled make sure it goes in a climate control building, don't lie.
    - Sharon B.
  • A
    I just moved on 11/05 and Apple Moving was AMAZING! The whole experience was great starting with the first phone call regarding the quote. The crew was on time, friendly, professional and careful with my belongings. Best decision ever!
    - Erika S.
  • C
    I have rented for several years and the rate has gone up every year.  They do not accept credit card payments without a fee unless you go into the facility every month to make your payment.  They have move in specials all the time to entice new renters, but in my opinion, they do not do much to keep the long term renter.   The facility itself is good, but I will be moving out because this year's rent increased by $168.
    - Barbara K.
  • A
    In January 2010 we hired Apple Moving on the recommendation of our realtor. They were on time, courteous, quick, and careful with our furniture. They looked over our furniture before wrapping with plastic, even pointing out damage to our furniture the previous movers caused that we weren't aware of. They moved heavy furniture upstairs so easily, like the furniture was as light as pillows! Our realtor paid $75 of the movers' fees. We owed another $75 when they were done. Definitely would hire again!
    - Kelley M.
  • D
    This facility was close to my old home, so it was easy to access.  I had used them before and was not satisfied then, but decided to use them again because they close and I would only be there a month or two.
    As it turned out, I ended up staying over six months.  
    They bring you in with a low rate, then zap with price increases and additional fees.
    Management is not helpful, when you discuss why they are raising the rent so much, it comes down to "because we can".
    I resigned from my spot and i am moving to a much more economic facility, equivalent in quality and HALF the price.
    - VICTOR B.
  • A
    Unlike our past moves, we are not able to move immediately into a new home. Instead we have to rent storage units for 8 to 9 months while our new home is built. Having said that, the biggest worry I had was whether or not we could move everything into the rented units. In addition, I had a mini move where I needed to have some heavy furniture moved to the 3rd floor of our temporary living quarters.
    I am happy to say that Kenny and his team were wonderful. They were polite, caring and very helpful in any way that could be.
    And, if you need to get everything (and I do mean everything) into a rental unit and think you can't, well, I can honestly say, let Kenny do it.  I still cannot believe everything fit.
    Once our house is complete, I will contact Queen again to move everything out of storage / apartment and into the new home.  We will see then how well everything fared while in storage and I will provide an updated review at that time.
    - Christine F.
  • A
    We called for an estimate and a very nice man, Stephen, came out and gave us the estimate.  Their price was the most reasonable we received and based on the other Angie's List opinions, we booked them.  The day of the move they called to say they were running a few minutes late.  The call was appreciated and impressed me that they intended to be punctual.  When they got there, it was a nice 3-man crew and they got right to work.  All went well, they asked questions all through the day to make sure we were all on the same page, and at the end of the day we agreed on a time to meet in Austin.  My things were going into a storage unit.  That day they arrived, worked diligently to put everything in a unit.  I wasn't so sure we'd be able to fit everything in but they did it with about 1 inch to spare.  They did a very good job for us.
    - PAMELA S.
  • A
    It went great, repairs were done very efficiently and on time, can't even tell there was a problem before.
    - MICHAEL P.
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Storage Units in Humble

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