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Home Security System reviews in Humble

Real People ~ Real Reviews ~ Real Results

  • Fantastic. They were recommended by family member. They were prompt, professional, and extremely knowledgeable. I am so glad that I switched from previous provider. Their costs are quite competitive. Very satisfied, highly recommend them!
    - Alice B.
  • High pressure --- need to order tonight while we are in the neighborhood. They came in at 11PM and installed the system. In the end it was our decision, and we soon regretted it at $74 per month which we can not get out of for 5 years. Their basic service is OK, but we really do not need all the other things with the system and half the time it does not work well. I have not been happy with this company for a long time and will never work with them again.
    - Joe Z.
  • The switch over went very smoothly without any problems. They went over what needed to be done, the costs and what needed to be done technically. The sales, customer service, installation and technical aspects were taken care of courteously and promptly without any problems. Everything was done just as they explained.
    - James R I.
  • The job went great and the workers was very informative both doing and prior to completing the work. They were very courteous and professional individuals. Did not mind answering questions and addressing concerns. The job was done in a timely manner. I would recommend this company to others.
    - Steven B.
  • Robert scheduled the work when it was most convenient for us. Robert let me know the technicians' name before they arrived. Jared and Eddie were very professional throughout the installation. There was only one snafu with disruption to our security alarm system and Robert satisfactorily handled the situation promptly and without hesitation.
    - Brent M.
  • Our home had an old alarm system that was not functioning.  I called ASI &  spoke with Jim - he seemed very knowledgeable - so we set up an appointment for him to come to the house the day. He was prompt for the appointment, courteous & not pushy! He looked at what we had - told us what would still work & what needed to be replaced or upgraded. Gave us the cost of monitoring. We scheduled the installer for two days later, The installer was on time, friendly , & professional. I especially appreciated him asking us about where a wire would go in the wall & helped us find the best placing for it. He cleaned up after himself too.  We have been customers for several years  &  would highly recommend ASI !

    - Helen S.
  • Proceed with caution. I found this company on a community website, where people raved about him. After Calling Jeff, he recommended I buy Foscam cameras and after buying them, Jeff came out to install them. After a few visits, The cameras have never worked correctly, my wifi has not worked correctly. After spending hours at my house he has never gotten them to work right. There is nothing wrong with the cameras but the software has not been configured. He charged me to install the cameras but now does not want to come back and wants to try to fix the problem over the phone. At this point, I am cutting my losses and will hire another company to finish the installation of these cameras.
    - Michele S.
  • I'm continuing to use them. They have a really good service. They have a good price. They don't require you to sign a long-term contract. For monitoring, it's $16.95 a month. I added a $7 web app so I could arm and disarm from our phone.
    - Ryan P.
  • Installer, James, was able to arrive early. He called to confirm that this would be acceptable with us.
    We needed one of our window sensors repaired and a motion detector checked. James completed the work quickly and professionally. We also had a new cellular unit added to our existing system.  James understood that I was still nervous about our system not working correctly. He instructed me to keep the system armed as much as possible to test it. He also asked me to call him in a few days and confirm with him that I am happy with the way it is working. Now that is customer service!!! Thank you James. I do not feel "abandoned" and even though I am sure my fears are unfounded I felt listened to and as if someone is willing to acknowledge my fears. (Ever since we purchased our home we have had issues with the security system that has led to having the police respond to false alarms. This has resulted in not using our alarm system when we not home. What a waste of an alarm system and money.)
     Our previous provider had not been responsive to our problems and it was difficult and involved getting lost in phone tree purgatory when trying to schedule service.
     Smith Thompson was easy to work with and was able to service my system the very next day (I am still waiting to my previous provider to follow up on my service call).
    We also prepaid for one year of monitoring. No contract and we were told that if we cancel they will refund our unused portion.
    - Lori J.
  • Mr. Burgess and his crew were excellent. They were very professional and knowledgeable about the product. There was an issue with one of the cameras but it was a manufacturer's issue. Mr. Burgess stayed almost 2 hours after his crew left to ensure that the issue was resolved. He could have easily left us to deal with the manufacturer but because of his excellent work ethic he stayed
    until the job was 100% done. We have had no issues with the cameras and if we ever do we know that we can call Mr. Burgess and he will do whatever is necessary to resolve any future issue we may have. I have no complaints. I would recommend this company to anyone who's looking to have security cameras installed.
    - DERRICK M.
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Home Security Companies in Humble

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