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ABC Home and Commercial Services

Founded 1949 • Angie's List since July 2004

B Rated | 246 Reviews

Description

ABC Home & Commercial Services is family-owned and operated, staffed with entomologists, urban pest managers, and trained professional technicians. ABC serves residential and commercial customers and has become the largest, independently owned and operated pest control company in the state of Texas....

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Verified Reviews

A few reviews for this pro…

D

RATED

08/28/2019

Not a good experience..........On Monday, I SCHEDULED INITIAL PEST CONTROL SERVICES FOR THURSDAY, 8-29-19 ( tomorrow) and gave them my VISA Card info , since they required to be PRE-PAID in advance. Shortly thereafter, I learned that another Pest Control Co. was already scheduled, so I called 832-678-4950 ( a contact number left on my Text Messages by Ethan Williams, an employee at ABC ) to Cancel...

DESCRIPTION OF WORK
PEST CONTROL

CATEGORY pest control

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed]: We take customer reviews very seriously, so thank you for letting us know about this miscommunication so that we could reach out to you to try to make things right. We have canceled your account and issued a refund. We apologize for the confusion and frustration. We strive to be clear and transparent in all our communications, and unfortunately, it sounds like we fell ...
B

RATED

10/06/2018

I been using the company for so many years now, even tho they increase their price so very often. Recently they have send a technician for our quarterly treatment that did not do a great job, I told him that I been seeing ants in my backyard and front yard. After 15 mins he was done, he said he only see one in the front yard. I told him I’ve seen some too in the backyard. He did not even bother to...

DESCRIPTION OF WORK
Pest control/extermination

CATEGORY pest control

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed]: I'm so sorry to hear that you had a less-than-ideal experience with ABC, and that you did not hear back from us after providing us with your initial feedback. We take customer reviews very seriously and strive to always provide the best pest control and customer service in the Houston area. We'll be in touch to make things right. I hope we have the opportunity to earn ...
F

RATED

06/25/2018

Had an $850 commercial rodent exclusion contract which included setting 40 traps and checking them every 2-3 days for 5 times. They did nothing more than put peanut butter on wooden snap traps and then sent a tech to come out and check them. Each visit he was here for no more than 5-15 minutes depending on how many questions I had for him. (Each visit was $125). After the second visit we were not ...

DESCRIPTION OF WORK
Pest control/Rodent exclusion

CATEGORY pest control

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed]: I am very disappointed to learn that we let you down. The experience you describe absolutely does not reflect the reason many customers have stayed with us for decades, nor does it reflect the high standard that we expect from our employees. We take these reviews very seriously and value long-time customers, so we will take steps internally to ensure that this does not...
D

RATED

03/30/2018

Last November, I called and requested that their irrigation technician come to my house because my sprinkler system appeared to be leaking down the side of my driveway between my house and my neighbor's. He was on time and responsive to my concern. He looked at the area out of which water was coming and stated that it was not from my system. I questioned that as water water was dribbling from this...

DESCRIPTION OF WORK
sprinkler repair/ landscape design inquiry

CATEGORY landscaper,irrigation systems

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed]: I'm sorry to hear that you had a frustrating experience with ABC. I apologize that we did not call you back with an estimate for landscaping work. ABC takes on all types of jobs, so I'm checking to see why you fell through the cracks to make sure that this doesn't happen in the future. In terms of your irrigation repair, I'm not sure without seeing your system whether ...
A

RATED

01/24/2018

ABC brought a bed bug detection dog out and the dog did his thing. I was told this service was 99% accurate, but I felt comfortable when the dog didn't find anymore. Yay! The other companies do the expensive heat treatment even when only one bug is detected. The exterminator explained that having only one bug is very rare, but it happens.

DESCRIPTION OF WORK
I found one bed bug and needed to determine if there were more.

CATEGORY pest control

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed]: thank you so much your review! I am glad to hear about your experience, and if you do need any other help, please let us know!

Services Offered

Commercial & Residential Services: Pest Control (Natural Pest Control, Mosquito Control, Termite Control, Rodent & Wildlife Management, Bed Bug Treatment, Wasp & Bee Removal), Pool Services (Pool Cleaning, Pool Remodeling, Pool Replastering, Pool Cleaning, Pool Repairs), Lawn Care (Lawn Mowing, Landscaping, Sprinkler Repair, Tree Removal, Tree Care & Trimming), Christmas Lights Installation

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, PayPal
Senior Discount
0%
Emergency Service
Yes
Warranties
Yes