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Find Top-Rated Hitchcock Home Cleaning Services

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House Cleaning reviews in Hitchcock

  • B
    The delightful ladies from this company known as Olga and Helga showed up two hours early (they were scheduled to begin at noon, they arrived around 10 am). I was thankful that I had completed all preparations for their arrival during the preceding weekend, otherwise I would not have been ready.
    We spent the first ten minutes or so walking through my home and I showed them which rooms I wanted them to clean and which ones I did not want them to clean. I have an 1,632 square foot three bedroom, two bath double wide mobile home. I omitted the two smaller bedrooms from their list. Since my agreement included cleaning out the refridgerator and the oven, I decided ahead of time that those were more important tasks for them to focus on. I wasn't sure they understood me fully (they spoke mostly Spanish), but we managed the language barrier by me pointing at objects or surfaces and them acknowledging understanding by nodding.
    After the tour, they got right to work, spraying down the oven and removing items from the fridge, both of which were badly in need of cleaning. After that, they worked their way through my home, sometimes working together, sometimes splitting up. I work from home two days a week and that was one of my telecomuting days, so I was mostly in my office while they worked. My husband is retired, so he stayed in the guest bedroom during the time they were cleaning. Our house was way overdo for a thourough cleaning, so I was initially impressed at the speed at which these ladies worked.
    I told them that in addition to general cleaning, I wanted them to clean ceiling fans, miniblinds and wash down certain interior doors, light switches and thouroughly mop the kitchen and the guest bathroom floors (master bathroom has carpet). The couple of times I popped out of the office while they cleaned, it appeared they were doing all that I had asked. They were both very quiet and polite the whole time.
    When they indicated they were finished, about three and a half hours after their arrival, I was surprised. Just mopping my large kitchen floor often takes me two hours and they had cleaned most of my house in just three and half hours! As we walked through the house together, I was mostly focused on the general areas that had been in most dire need of cleaning, not so much on their attention to detail. I was grateful that they had done the heavy lifting that would save me lots of time and effort in preparing for the Christmas holidays.
    As I had agreed to do on the pre-cleaning phone interview, before they left, I gave them $20 extra dollars in cash for gas because they had driven nearly an hour to get to my location from their office. I had already paid for the main cleaning service fee in advance online. I wish I had known there would be an extra charge for gas ahead of time, or I might have selected a service closer to my home to save a little money. This extra charge was not mentioned on their web site. I also gave each lady a pre-packaged Christmas gift of lovely pottery coffee cups stuffed with holiday goodies. I was truly thankful for their help and I wanted them to know that on a personal level. They were obviously not accustomed to people doing this and both of them broke into huge smiles as they walked away.
    After they left, as I walked through my home alone to inspect their work, I noticed they had not shown the attention to detail that I would have liked. While they were very fast, their speed may have caused them to overlook some details.
    The oven still had several burnt on spots of crud inside; the mini blinds were only spot cleaned (a few sections were completely clean, but most parts still showed visible dirt on them). They had not cleaned any of the doors or light switches as I had asked. There were decorative obects in my master bathroom that they did not touch or move that were still covered in dust and the floor underneath them had not been vacuumed - there were still visible bits of paper, loose hair and other trash around the toilet and trash can area. The magazines on the bathroom magazine rack were thick with dust, along with a decorative picture that was propped on the rack. They also did not pay attention to corners and the edges around furniture when vacuuming, completely skipped cleaning the grill at the bottom of my fridge and did not mop food spill spots on the floor around the fridge.
    In summary, to their credit, overall they were fast, professional and efficient. They just did not pay as much attention to detail as I would have liked. I expressed this to the gal who did the follow up call. She was very apologetic and offered to have them come back and complete anything they may have overlooked for free. However, because my home was so badly in need of a deep cleaning (it had been more than a year since it had had one), I decided against that option and gave them a pass this time. As I stated earlier, they HAD done the lion's share of the work. The refridgerator cleaning alone was worth a lot to me and they did a great job on that mess. I didn't want to make them feel bad for neglecting a few minor details that I could easily do myself. Besides, I had a tight holiday schedule to keep and didn't have time for a re-do.
     
    In the final analysis, if I had it to do over again, although I indicated above that I would use this service again, what I was looking for was a "maybe" button. Honestly, if your home is not super dirty, I think these gals would be a fabulous choice for you. I would highly recommend them.
    However in my case, because my focus had been on my work and my husband's recent health issues have had him in and out of the hospital, house cleaning was very low on our priority list last year, so it was pretty bad.
    Another factor is the distance they had to travel to get to me, which in the end cost me extra. No offense to this company and this is not at all personal toward Olga and Helga, because I really liked them, but next time I will probably go with a service that is located in my own county to save cost. Honestly, I was initially surprised at the high cost of this cleaning, considering that when I was young, I used to clean sprawling ranch style houses much bigger than mine for a total of $20.00! But then I didn't do ovens or refridgerators back then either!


    - Melody R.
  • B
    they were prompt and efficient. we were happy with results will use again
    - kenneth d.
  • A
    She is excellent and very honest. I really like that is so dependable - if she says she is going to be there, she is.
    - Gayle m.
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Home Cleaning Services in Hitchcock

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