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Tire Buying And Repair reviews in Highland Village

  • F

    I don't rant to often, but when I get taken advantage or screwed, I will post something about it

    I would not recommend NTB - National Tire and Battery to anyone. Here is our story. We brought our car in 3 years ago cause the motor would vibrate when in drive and reverse. We left the car there for a diagnosis. The manager called and said it was the motor mounts. Thinking that was a reasonable assumption, we would go with it. They said they were going to replace 3 motor mounts. They called and said the car was done and we went to pick it up. We paid and the car ran exactly the same way. The manager said that was the best they could and that it had to be something else, but couldn't determine what it was. So we left, thinking what a waste.

    We took to Toyota and they couldn't figure anything out because we told them NTB had replaced the motor mounts. So we drove the car all this time with this problem.

    My wife finally said enough is enough and we took the car to a another mechanic nearby. I told him what was going on and explained to him that we had 3 motor mounts replaced 3 years ago. He call the same day that we took in it and said he could see where they replaced 1 but NOT the other 2 ,and in fact there is a total of 4 motor mounts, where NTB claimed to have replaced 3. YES there were 4 motor mounts. He replaced placed all 4 motor mounts and the vibration was gone. Even ran like a new car.

    I went back to NTB and talked to the manager on duty and told him that they only replaced 1 motor mount and had it fixed elsewhere. He stated that it was above his pay grade to make any decisions. I explained the situation and he stated that he had been fixing problems from the previous associates since he took over. He thought something should be done about it and a refund was due, his opinion, He gave me the store managers name and the district manager manger name and phone number. I called the store the next day and talked to the store manager and he said why did you wait 3 years. I explained to him what I was told by the former associate and that it was all they could. The store manger said he would call the district manager and they would talk about and call me back. Well they never called me back (week and a half). I figured they wouldn't call.

    Today I went to the store and guess what, the store manager was there. I told him who I was and he got beat red. He knew why I was there. I asked him why he had not call me back (ii was a week and a half), and he didn't give a very convincing answer. So we talked about this and he said there was nothing he could do. Then said he didn't like the other place bad mouthing them, when the other place didn't say a word cause we didn't tell him where this happened. All in all it cost us less for 4 Toyota motor mounts at the other place compared to the 1 (should have been 3) cheap import that NTB put on. A complete SCAM!!!!! Stay away, stay away!!!!

    A side note to this is that I will be posting to every social website I can. Have fun NTB _ NATIONAL TIRE and BATTERY!!!!


    - Leslie V.
  • A
    They are excellent. My last service was free; I didn’t get new tires. Their service is pretty good, and the free tire rotations are pretty nice. The tires are pretty cheap. I buy tires from them and then go in for free rotations.
    - James S.
  • B
    They were very good about taking another look at the tire pressure monitor problem and did not charge me anything so there was no problem. I have used them probably 15 times in as many years and they have always done a good job; this problem was the exception, not the rule. They are pretty sharp.
    - Robert S.
  • C
    I went in to have my tires balanced several times because my car was bouncing down the road. They never told me my tires were worn out. When I called the manager over to tell him how they had given poor service, the guys working on my car at the time, loosened a bolt on my oil. The oil drained out while I was driving it and blew up my engine.
    - Lesli A.
  • A
    .
    - Philip S.
  • A
    unknown
    - Maria D.
  • A
    Quick and cheap with a good warranty, what else do you need?
    - Ed D.
  • A
    The guys from Firestone Complete Auto Care Store make mistakes but they fix them. They are punctual, courteous and professional.
    - Nancy G.
  • A
    They are great. Their customer service is excellent.
    - Brian B.
  • A
    The price was very reasonable.
    - Kevin S.
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Tire Shops in Highland Village

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