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Find Top-Rated Highland Village Appliance Services

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Appliance Repair reviews in Highland Village

  • F
    Dylan Thomas Brown with Appliance Masters was contacted to repair our deep freezer. All he did was take the control switch out and bypassed the wiring. He said he would order part and come out on Tuesday, NO SHOW we called he was to come out Saturday, NO SHOW. But he asked for payment up front 396.78. I should have read all the bad reviews and looked at the BBB reviews prior to letting him touch anything.
    - Carolyn D.
  • A
    I called Will Stalley, the owner, at around 11:15 AM on a Saturday. He was out front of my house at 1:30 PM. The first thing that stood out was his professionalism. Every sentenced ended in sir or ma'am, and he was very personable. He spent over one hour running diagnostics and explaining what was wrong with my unit. After about ten minutes conversing, I came to the conclusion this man has a doctorate in appliances. He is extremely knowledgable in what he does, informing me he has over 20 years experience. I have been plagued with bad vendors since home ownership, but this man is a keeper and I will be referring him to anyone who needs appliance repair (dishwasher, microwave, stove, refrigerators, etc.).
    - Robert S.
  • D
    Tech came, just for looking and telling us I can't fix they charged us $105 which isn't fair If it's your issue that you can't repair. We called for an issue that you guys fix! I didn't call to fix a car. So If you guys can't you should not charge or charge a different amount.
    - VJ J.
  • C
    I do not feel I received a deal whatsoever, as the Angie's List discount was used upon contractor arrival and work was not performed the same day even though I provided the model number of my dryer in the service details to the contractor, which resulted in another visit a week later and an additional $90 service call. Even though the contractor and admin were responsive to my calls, trying to schedule a day/time was very cumbersome and the perception was given that their daily schedule would not be broken to accommodate me, even though I called several days in advance; very frustrating. Once onsite, the contractor repaired the dryer within 30 minutes and it's worked flawlessly since.
    - Nathan R.
  • A
    I've been meaning to write them a letter.  They sent the son out and they did an excellent job on the washing machine.  But when he came out the first thing he said was can I use your bathroom.  And I said yes.  Then he left to get a part.  When he came back in, he again asked to use my bathroom. I've never had any service people ask this before.  I won't use them again because of this. They did excellent work, I just thought it was offensive.  There's all kinds of restrooms.  Gas stations, etc.  It just made me very uncomfortable.  Especially since I was alone.  The cost was very reasonable and it was good work.
    - Deanna G.
  • A
    Andrew arrived during the time period we had arranged, he gave me an estimate before he started the work, he quoted a fair price, was professional and I am happy with the work. I would definitely call him again.
    - Deborah G.
  • A
    Dale arrived on time, quickly identified the problem, and checked his stock for availability. He went above and beyond to ensure we had ice for the holiday by returning with the part early the next morning, even before his normal working hours. We appreciated his professionalism and going the extra mile! Thanks, Dale!
    - Gayle R.
  • A
    Initially, we called about an LG front loader washer. It was leaking every 3-4th wash. The problem could not be duplicated for a diagnosis. Technician (Bryan) walked us through the whole issue and showed us that he couldn't find anything that would cause the leak. He gave us pointers to help with problems associated with  a Front loader and pointed out the valve that was not operating correctly. After a discussion, we decided to go ahead and replace the valve. Prompt, professional, honest and fair pricing.
    - Charles L.
  • A
    Call and spoke with Melissa to make apt.  Bryan, the tech, called 30 min prior to arriving and came in the schedule 2hr time slot.  He has worked on Fisher&Paykel dishwasher before and was able to diagnose the problem with our lower unit.  He told me they would have to order the part and they would call me with the price.  Melissa called the next day with the est price and time frame.  When the part came in Melissa called and scheduled a time for the repair.  Bryan was here with a 30 min pre call and installed the part.  The cost was within the est Melissa had given me.  This is the 2nd time we have used this company and I continue to be impressed with their service.
    - Ann M.
  • F
    I have the highest warranty with a few add on items. Our annual cost is roughly $785. Small refrigerator repair went as expected, I paid my $60 and the unit was fixed. The air conditioning has been bad news from the start. They called to confirm my submission, but then I didn't hear from a tech. I called in and found out it wasn't submitted. This agent claimed he would "rush" it.. but I got the call from the repair company saying they could see us in a week! This company said most of thier work is Landmark. First repair. .. didn't fix unit but was fully covered. Second repair I got the call letting me know my portion. My portion? My a/C unit is on my policy, I'm informed of the fine print exclusions which in this case are another $580. (On top of the $60 I've already spent) Against my better judgment I okay the repair... and surprise, surprise it's 3 weeks later and they have another guess at what's wrong. This claim will likely be denied since the ac company thinks it may be a sealant someone used for leaks, which will fall under thier huge umbrella of not repairing items with a faulty repair and not doing repairs that count as a cleaning. Buyer beware, massive exclusion list means this very expensive policy doesn't keep you from dishing out funds, it just means you get strong armed into using thier subpar repair companies.
    - Heather A.
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Appliance Services in Highland Village

Companies below are listed in alphabetical order.

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