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House Cleaning reviews in Heath

Real People ~ Real Reviews ~ Real Results

  • Jose and the ladies have come every other week to clean for the past couple of years. They are always prompt, friendly, and professional. Jose is very knowledgeable on cleaning high end surfaces and will work to your specifications.
    - Shannon S.
  • I am very pleased with Mary's work. She is thorough and detail oriented, and is very responsive in her communications. She brings her own supplies, and the house always looks and smells great after she has been here. I would definitely recommend her!
    - Adam B.
  • Oh My Gosh, these ladies were amazing. I am a busy mom of 3 and I have no time to clean, my house was so dirty and they came when I wasnt home so i was kind of nervous having strangers in my home but I was so happy with the work they did. Allison, the owner, was very nice and professional. When i came home I wanted to cry tears of joy because I felt like my house getting cleaned was impossible but they made my day. I am using them Biweekly now because I cannot imagine my life without them now. I can trust them and rely on them. They were recommended by a friend and I am glad i used them! Thank you Ladies soo much!
    - Karin O.
  • They were supposed to do an extensive cleaning of kitchen. The oven wasn't cleaned. There were still spots around house and in corners they didn't clean.
    Not happy I spent $160 and had to go behind them and clean.
    - Victoria B.
  • Bought an Angie List coupon AFTER speaking with the business - was later told I should NOT have purchased a coupon because the coupon does not cover 'make-ready' situations.  The receptionist told me to buy the coupon and if the house wasn't clean enough in the time covered additional hours would be billed me as needed at half the normal rate as I was a first time customer.
    We moved out of the house on October 31 - I fully admit the home was a wreck - but with painting and flooring being replaced the next week I just needed vacuuming, bathrooms, oven microwave, windows and a quick once over of surfaces.
    I was told windows are not covered - no big deal.  But shelves were still dirty in kitchen and pantry - they took a toilet seat out of my home, claiming it was too dirty to clean?!? (That toilet seat had not been used in 7 years as my mother in law had a riser seat in place).
    I ended up re-cleaning the kitchen floor, the pantry floor, the pantry shelves - dusting the tops of the kitchen cabinets, the upstairs bath and toilet, all the running boards.  It took me an hour.
    I gave the ladies my cell number and ran errands - after 2 hours I checked back in and was told they'd be working another 2 hours but would call me - an hour and a half later I returned to my unlocked home to find them gone.  
    When I complained their manager claims that their vacuum overheated so they could not finish the vacuuming (mine was in the garage with additional cleaning supplies - they used the cleaning supplies but not the vacuum). The manager stated that he did not know why the ladies did not call me, and that the ladies did more to clean my house than they should have and that next time I would need to communicate in advance that I need Deep houscleaning (The TITLE of the coupon by the way) and that I need to also communicate that it is a 'make-ready' (which I had ALSO done) and that the coupon I purchased does not cover the work I needed (Again - I asked first)
    After several phone calls we have agreed that we see things very differently and that communication problems occurred - we just disagree on which party should have communicated better.  

    When I discovered the broken stove after the cleaning, I never contacted them because of the experience I had with them when they did the cleaning job. They were so apathetic that I just let it go.
    - Robert Q.
  • I have had the pleasure of having Mary clean my house for the past two years. It has been awesome! The house is beautifully clean and she is so professional and easy to work with. I would recommend her to any and everyone!!
    - Debbie J.
  • Mary is FANTASTIC!
    She would be the first to tell you, I was overly cautious during our first meeting. I had such poor experiences with previous cleaning services, that I was half expecting Mary to fall short as well. Happily, that couldn't be further from the truth!!
    Mary is a detailed, meticulous and punctual person. She is incredibly hard-working and efficient with her time. I am so thrilled to have met Mary and would HIGHLY recommend her to even the most fastidious clients.
    - John F.
  • Paneless Home Services was quick to respond to my initial call. They were kind,professional and flexible in scheduling.They were prompt in coming out to give me a bid and to do the jobs requested. Ryan and his entire crew were professional and pleasant to work with. They always checked with me at the end of each job to be sure it was to my satisfaction and made good if I required a little more detail. They bent over backwards to help me...moving heavy items and doing many small and large tasks and projects for free! They replaced light bulbs in a very high chandelier, removed awful carpets to the street, pulled out and carried three heavy metal cabinets to the street, deodorized a dog area, moved boxes, removed cobwebs on garage door and exterior, etc. (all free). Ryan gave us a discount on the new screens as well. Our new home sparkled inside and out when Paneless Home Services were finished with their job!

    The team was in uniform, friendly, shook hands and introduced themselves, checked in and out with me personally. They worked hard, had happy, fun and "can do" attitudes as if every request of mine was their pleasure. Very professional! Excellent work! Well worth every penny and I definitely plan on using Paneless Home Services on a regular basis for window cleaning and other home maintenance services.
    - Laura C.
  • Dallas area house had been leased to family of five by property management company. The beautiful home had not been kept, indeed quite the opposite. Making a quick trip to Dallas to assess the property after the eviction, I discovered Debbie Spurlock via Angie,s List. She came that same day and gave me an estimate on the spot.. She not only spent two days cleaning the house, but e mailed me pictures of the spotless house. She had clearly taken extra care in the areas i was most concerned about. She is diffinently someone you can hire with confidence.
    - Jane E.
  • I now see why this contractor has a B rating.  It should probably be worse based upon the lack of communications from their office management/help desk. 

    On Tuesday April 29th, I had scheduled a cleaning on-line for Sunday May 4th as that was one of the open time slots on this contractors web page.  Later that day, I received email confirmation of the scheduled appointment.  Two days later I received a email notification from the contractor requesting a date change due to the maid that works the Rockwall area had the flu.  The email from the contractor requested Friday May 2nd and I replied "No that I had scheduled a weekend date because of mine and my wife's work schedule".  Mark replied that same Thursday evening he would see if he could get someone else and would let me know.  I had not received a reply back from him until (May 4th), and that was after the scheduled appointment time.  However, there is more to my failing grade than the above paragraph summarizes.

    My first follow-up was on the morning of Friday May 2nd after my email exchange with Mark on Thursday night.  I called the office number, and after a period of waiting the answering machine requested I leave a name and number and would be called back.  After several hours of waiting for a call back, I called back again Friday afternoon and still got the same "leave a name and number and we'll call you back" message.  I never received a call back from that Friday.

    However, on Saturday morning May 3rd I had received an auto-generated email "reminding" me of the Sunday appointment.  I also noticed my scheduled maid's name (Krysten) had changed (Hannah) so I took this as implying the appointment for Sunday was still on.  However, I didn't believe the email since it was auto-generated so once again I called the office and sent a follow-up email.  I got the same "leave a name and number and we'll call you back" message.  I did not receive a call back or email on Saturday.

    Sunday comes and I've spent the morning picking up things around the house to make the cleaning a little easier.  My appointment time of 9am arrived with no maid and no phone call explaining why they were late.

    I checked my email and had nothing.  Finally at 9:15am I received a email from Mark stating "As you are aware the one maid who works the Rockwall area is sick with the flu.  I tried over the last several days to get someone else to take your booking but most of our maids are in Irving and I could not get anyone to take the booking in Rockwall.  I was hoping that our new customer in Royce City would be easy and our maid for this morning and she could come after her clean but unfortunately she got there and called me said she will be there all day because the house is a mess.  Would you like to move to next week?"

    I replied "Since your last email from Thursday night, I have made repeated phone calls to your office on Friday and yesterday morning, as well as send emails on both days to try and confirm today's appointment, and not you or any person in your office had the common courtesy to reply to any of them." 

    What makes me question Mark's comments is the auto-generated email from Saturday morning "reminding" me of today's appointment.  After Mark's last comment from Thursday night's email exchange, "I?m trying to get another maid to take the booking and will let you know" I saw from the email reminder that the maids name had changed that I had originally scheduled so that did nothing but imply that this morning's schedule was on.  So based upon his comments I guess I am to assume that both Krysten (original maid scheduled) and Hannah (the replacement maid per the reminder) both have the flu, or perhaps its Hannah that is doing the Royce City work?  Otherwise, why on earth did I get the appointment reminder Saturday morning May 3rd confirming today's work?

    The bottom line is I know personal issues come up with employees.  However, there has to be contingent plans in place.  Mark's email, and the subsequent reminders contradict what one was saying versus what one was doing.  The maid service may be wonderful in most cases from the reviews I have read, but the management office has much to be desired so getting a maid to fit your own schedule may be a challenge.  The email exchanges with Mark keep pushing back to meet their schedule and not the customers.  The fact that the office management would not place a return call or email after repeated attempts from a customer tells me they know little or care about common courtesy or customer service.  This transactions confirms this is not a good business to work with based upon some of the other reviews.  I typically try to read reviews with complaints without any preconceived bias since there are some people you just can't please.  That's not the case here.

    There have to be better housecleaning management offices on Angie's List than this one.  Just realize if you have to deal with this office management/help desk, it will be on their time schedule, not yours.

    - Gerald T.
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Home Cleaning Services in Heath

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